“Hello,

We are sorry to hear about your recent negative experience with our product/service, and we would like to sincerely apologize for any inconvenience caused. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention.

We understand that you had certain expectations for our product/service, and we regret that we were unable to meet them. We take pride in providing quality products/services and ensuring customer satisfaction, so we are disappointed to learn that we fell short in your case.

Please know that your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. We value your feedback and would appreciate the opportunity to improve and regain your trust. Which is why, your request for a refund was ultimately processed.

I kindly request that you consider revising your store review to reflect the outcome of our efforts. Your revised review would be greatly appreciated and would help us improve our service to other customers.

Thank you for taking the time to share your experience. We look forward to the opportunity to make things right.


Sincerely,

SoftwareKeep”

“Hello,

Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the declined and refunded order you experienced. We understand that this may have been not the outcome you were expecting, but we want to assure you that the decision was made to ensure the safety and security of your account and payment information.

Our security system flagged your order as a potential security risk transaction. To proceed with the order, we required additional verification from you to ensure that you are the account holder or the owner of the payment method used. We requested that you provide us with our name as the merchant as it appears on your online banking statement. This was a standard verification process that we implement to ensure the legitimacy of each transaction and to protect our customers from potential fraud.

At SoftwareKeep, we value the security and safety of our customers over sales. We take all necessary steps to ensure that each order placed on our platform is authorized by the account holder or the actual owner of the payment method used. We understand that this may cause inconvenience, but we believe that it is essential to ensure the safety and security of our customers' information.

We apologize if this process was not clearly communicated to you, and we appreciate your feedback. We are continually working to improve our processes and communication to ensure that our customers have the best experience possible.

Thank you for your understanding.


Sincerely,”