"Packaging was good and arrived with no damage. I accidentally bought wrong part and was explained what happened and which part I actually needed."

"The part was not shipped and I never received an email or phone call about it. I expected better communication if my order would not ship. "

"Parts Department Staff at Sparks Toyota were very helpful! Thank you! "

"Charged my account, it's been a week and they have not shipped the item ordered. Will not respond to my emails.
"

"I ordered a new 12v battery and it was available immediately. They also took my core at the same time. "

"I signed into my account and made 1 order with 1 hour left of the cyber Monday deal. Order was labeled fraud. I sent a email and no reply back. But they certainly took my money and still no package. I also paid for 2 other packages the week before and it still hasn't arrived. But again they took my money. So who is fraudulent now?
"

"I was in the market for a Toyota bed step for my Tundra and searched for participating Toyota dealers who participated in the Toyota Black Friday sale. There are at least a dozen dealers in my local metro area but none of them particapted. I found exactly what I was looking for at Sparks and ordered it saving over one third of the retail price."

"Easy to order online and was quickly available for pickup at my local dealer.
Pick up was easy and quick once items were located."

"Ordered touch up paint online and the parts guy was great "

"Traded 2015 Mustang for 2025 Camry SE. Sparks gave me the best trade in town."

"Called go confim part numbers, everything came correct and arrived promptly."

"Waiting by myself for parts help...... Rang buzzer 4 different times trying to get somebody to help me, prob took over 15 minutes. Seems to me whenever someone out back hears that buzzer ring, they should stop instantly what they are doing and say "hey great we've got a customer we can make happy", NOT "yeah I'll finish what I'm doing first then stroll out to see that customers who is annoyingly bothering me".
Customer facing interactions are SOOOO important...."

"Made an order, got email stating order had shipped with tracking number. Eight days later & haven't recieved my order. Checked tracking number & FedEx has not recieved package. Sent 2 emails to request update on order. No response. Then got email from FedEx stating package was recieved & on its way. Did they only ship after I sent an email? Poor customer service not to reply to emails. "

"Our sales associate Tyreke Toomer was very helpful and knowledgeable. He was a pleasure to work with. Everything went smoothly. Paperwork process was a little slow."

"Accomplished my goal with patient, productive support from Parts room staff."