"Although the quality of the wristbands was excellent and I received my order very quickly, when I placed my order, I specifically paid an additional $10 for US Customization of my product (a service offered via this company's online order form and process.) Upon receipt of my wristbands, the return address was from Republic of China, so they were obviously not customized in the US as I had requested/paid for.

I immediately contacted this company to request a refund of my $10 since I did not receive the US Customization. They refused to refund me anything, claiming it was "rush shipping through DHL" (this was their choice, not my request) and even tried to claim US Customization was not available.

After continuing to try to resolve this privately, it was only after filing a dispute with PayPal that I received my refund. Bottom line, quality and pricing are good - but doing business with them is not worth the hassle.

Update as of 5/1/2013
I have been contacted several times by this company in an attempt to get me to change my review - they have even offered me a $20 credit if I increase my rating from 2 stars. I am sorry, but I provided an honest review of my experience, and my opinion is not for sale."

"This is my 4th order with Speedy Wristbands. They are extremely easy to work with and ensure the order is accurate before going to production. The wristbands arrived in a reasonable amount of time, and were correct. Their prices are also very competitive. I absolutely plan on continuing to place my wristband orders with SpeedyWristbands."

"This has been the most unpleasant and unprofessional service I have ever received. People answering phones like to play games with voice changes and name changes to keep the customer from speaking to any kind of authority. After 1 hour of PERSISTENT phone calls I still only talked to one person who's name changed from Alex, to John, to Jacob after being put on hold to "get a manager" lets not forget the heavy accent that clearly indicates that I was speaking to a "John" I am contacting corporate right now. Maybe I can get somewhere with them. MARCH 21st 2013: contacted by zack. Told I will have a replacement order received by march 29th. I am excited for the new found faith in speedywristbands. I have recieved my order finally! Colors are close enough, individually wrapped. Order was replaced only after contact was made with Better Business Burrell. I have been called 9 times to remove this comment from website starting BEFORE I even recieved replacement order."

"The quality, shipping speed and customer retention is great.

They initially messed up my order, but took the responsibility to address my concerns where we came to a reasonable resolution, which goes a long way for me.

I would definitely used speedywristbands again for my future bracelets. They know how to deliver a great product."

"Hello
I received my order for wristbands for an event this Sunday
Needed them in a rush
Wristbands are beautiful and Thanks to Alex Nunez for excellent customer service
Robin Sirutis"

"Had some problems with the checkout process, the boxes where I needed to enter my credit card information would not let type in them."

"The quality is excellent! I only wish I'd have been able to follow the status of the order more as I was anxious to get them, but they absolutely had them to me quite quickly and within the time stated. Thank you!"

"Everything came exactly as I wanted, and within a timely manner."

"Service is always good however, the phone lines are not always clear and it can be very difficult to hear them when you call. Much more convenient to speak via e-mail.

"

"I was VERY impressed with Speedy Wristbands....their customer service was great when I called, they got my order exactly the way I wanted and they got them to me very fast, I fact I wasnt even expecting them as quickly as I got them..I would and will use this company again. I did these bracelets in order to do something special for my new great nephew who was born with HLHS and heart condition in babies...the family totally loved them and we are wearing them with pride because they turned out so well, one of the grandpa's is a minister and will be looking into this company to order some for the church members that are wanting one. Also the price was very responsible. Love the bracelets thanks alot"

"Since the package was sent express, they required a signature. They did call me the day of the delivery to explain that I could leave a note, but they didn't call until after I had left for work. Requiring a signature defeats the express delivery."

"My experience with company was perfect from beginning to end. The person that took my order was kind and patient, they made sure my message was correct and exactly what i wanted. My wristbands showed up at my door before i even expected them!! Everyone i give them to thinks they are beautiful. And everyone was surprised that you can have a wristband made with any message you want. This is the most efficient company I have ordered from. Thank you to everone at Speedywristbands!!! On the sub atomic level we don't know what anything is."

"Quick answers, courteous service, prompt and reliable delivery, excellent product."

"Fast and good prices and my customers love them"

"I always get immediate responses. Love doing business with Speedy."