"Don't count on them to get your firearm shipped in a reasonable amount of time. I ordered on 12/11 and now it's 12/21 and it still hasn't shipped. I've contacted them via email twice and was assured that it would ship by 12/18. I called support and the fellow I spoke with hung up the phone on me, so I had to call back and speak with a supervisor. She was nice, but offered nothing other than to cancel the order. I'll take my money elsewhere, and I suggest you do too!"

"We purchased a rifle from The Sportsmans Guide on 12/8/15. We were told by more than (1) TSG employee that the item would arrive by the time we needed it to, (12/18/15). As we continued to follow up it became clear that wasn’t going to happen. In fact, not one TSG employee we’ve communicated with through today, (12/20) can tell us exactly what the status of the rifle is – the website still says “In process”. We then asked to cancel the order on, either the 10th, or 11th of December. We continued to follow-up inquiring about the cancellation and refund status. At one point a TSG employee stated that the order was in process of cancelling and that we should expect a refund within a few business days. We called back and have since been told, they are not sure the order can be cancelled because the order might have shipped – again, no one from TSG, or their supplier, (Armalite) can confirm, or deny this. Today I was told our only option was to refuse delivery and we would be charged a 15% restocking fee, (That’s $300!!!). I’ve repeatedly asked for a Supervisor, or Manager and have been denied the opportunity to speak to one.

Dates of contact via phone: 12/8, 12/9, 12/10 & 12/11. Dates of contact via email: 12/13, 12/19 & 12/20.
"

"Business Ethics: NONE
Customer Service: SUCKS

Will not ship items ordered. Will charge "membership fees" when not authorized. Cannot tell much about their products, because I have not yet received them....customer service was to have gotten in touch with me "within 24-48 hours". Is 8 days (without word) fall within the time frame stated........RUN FROM THIS COMPANY!!!!! TREAT IT LIKE THE PLAGUE!"

"Some great bargains, hidden among a lot of garbage! If you know a lot about the products you are shopping, and are very careful to read the description AND the reviews, you can find some real bargains at Sportsmans Guide. The first thing to know is to NEVER buy anything that doesn't have a goodly number of customer reviews. SG is generally honest about letting customers post reviews, which is why you will often find items in their catalog with dozens of 1-star reviews (unlike some stores that post only the good reviews). ALWAYS READ the reviews and start with the lowest ratings first, some will be from customers who didn't read the listing or who didn't know what they were ordering, but most will have good information about exactly what might be wrong with an item. This is especially true for military surplus items that make up nearly half the SG catalog. Many such items are "new" in that they have never been issued, but have been sitting on a shelf in some East European military warehouse for decades. Leather left on the shelf for 30 years drys out or gets moldy for example. WHEN (not IF) you get an item that doesn't match the description, call SG Customer Service on the phone. They will take the item back (even most "non-returnable" items) and will send you a free shipping label. NEVER order anything on backorder even if they show a date when it is supposed to be available. To be blunt, they LIE about the "expected availability date" - this is not just poor communication with their suppliers, they will repeatedly claim a backordered item is expected to arrive in 1-2 weeks so they can dodge the FTC rules about items not expected within 21 days. Then when the "expected" date comes, they will just say the item is due in another week or two. Another recurring issue with SG is their packing department. Do you remember those old Samsonite luggage commercials with the gorilla tossing the suitcase around? Well, SG much have hired that gorilla and all his relatives. So far as I can tell, when they pack your order they must put a big box in the middle of the warehouse then throw all your items into the box from at least 10 feet away, then drop some paper or bubble wrap on top, close the box and ship it. The outer box is always much bigger than needed and rarely has enough padding. But, again, if an item arrives broken, they will take it back if you call them."

"I love The Sportsmans Guide and have never been dissatisfied with a purchase. Great finds and prices. Customer services has always been friendly and easy to work with. The only catch is that you better order it when you see it; items sell out very quickly. There are shipping restrictions on some items, but these restrictions are implemented by manufacturers or state governments not The Sportsmans Guide. Shipping is always quick. "

"Very poor customer service. They publish expected dates for product availability that are completely unreliable, changing these dates because they don't know when they are getting anything. Their relations with their mfg./vendors/dist. are pitiful. If you don't know when product is going to be available, don't publish an "expected" date, just say "unknown."
"

"this is the worst company every. customer service suck. the customer rep to called me son. very unprofessional. they cancelled my membership and said it had expire last year June 2014 when i only signed up in march 2015. worst company to buy from."

"Poor Customer Service and order resolution. They described a product on their website incorrectly. It was missing some parts that made it legal to use.

I called them on the phone prior to purchase to verify the accuracy of the product and customer service assured me the rifle was as described. Not the case! I called customer service after receiving the item to ask them to send me these additional parts or cover the cost to purchase directly from the supplier but they refused. I will never purchase from this retailer again!"

"This is the worst company I have ever dealt with.
The first order sent the product was not what was described, and I spoke with customer service to verify the product first.
I returned it to get the original product. They sent the new order to the wrong address.
Again I did this over the phone with customer service.
I call customer service again and they will not fix the error.
They are incompetent and very rude and unprofessional
The customer service "Supervisor", "Mike", no I.D.#, just Mike was so rude he actually was insulting me and telling me that "He could not fix me" trying to bait me into getting angry.
I am appalled that there are people in customer service who act in this manner.
I order weekly online and will never use this company again."

"Have always been pleased with dealing with them. Which availability has been a problem at times, their prices on ammunition has always been the best. They consistently ship quick."

"BOYCOTT THIS UN-AMERICAN COMPANY! Their SHIPPING RESTRICTIONS are unreal, check them for yourselves! I joined the Buyer's Club before I realized this, they cheated me on the refund of the unused Buyer's Club discount when I requested closure of my account.

They will NOT ship a SPRING-ASSISTED KNIFE over 2" to CALIFORNIA! They must be the ONLY company in the USA that WILL NOT. Spring-assisted knives are TOTALLY LEGAL in CALIFORNIA. Customer support does NOT CARE! This is only the most EXTREME of MANY egregious SHIPPING RESTRICTIONS this company has. This company has been reported to KNIFE RIGHTS many times!

Support USA owned and supporting companies and DO NOT PURCHASE from SPORTSMAN'S GUIDE or their related companies!"

"I ordered for the first time from sportsman's warehouse and they sent me an email with an amazing price on this scope. When I ordered it, the website said it was backordered and I would get it at the end of June. Needless to say, they send me an email saying it was cancelled because it was backordered. When I called they said it was cancelled due to a pricing error, but in the email they did not say that. I asked why they were dishonest and was told it is not dishonest to not tell the truth. I spoke with a supervisor who told me he would not be satisfied if he was the customer, yet was unwilling to do anything for a first time buy. PLEASE NOTE they had no problem charging my credit card for the 30 dollar membership fee. Stick with optics plant or some other company that does not have deceptive business practices. I will be contacting the better business bureau and post this on as many forums as possible, as I bet you they will delete this as they deleted comments from other customers regarding this pricing error. And no I don't expect them to eat 300 dollars on scope, but they could at the very least give me one or a similar one a slightly above their cost, and not charge me for a membership I bought because of their pricing error. Also, don't lie and say it was canceled because it was backordered, tell the truth and send an email saying it was a pricing error. Be warned this company is shady."

"I've ordered ammo twice from Sportsman's Guide and both times I have received my order in less than a week. So I'll continue to order from them until they give me a reason not to."

"I sent in two large orders within a few weeks apart. After almost a month with no delivery or explanation, I got online to track my order. One of them was cancelled and the other one was about to be for "non verification of information." The service rep Tim was rude and accused me of not being who I said I was. He said my phone number was not the one the bank had. Well I called the bank and everything matched up just fine. The bottom line is I had well over $1,000 tied up for a month because an incompetent company and workers cannot do their job. I will never EVER shop here again!!!"

"Well, I should have read the reviews before I ordered. At the beginning of February I ordered 2 - 30 round magazines. Just got them this week after waiting over three weeks. Only had one in the box. Called them and now I am told I will hear back from them in up to two weeks! This is ridiculous. I have learned my lesson. Never buying from these guys again. My advice to anyone thinking about buying anything from them?...Stay away!"