"I have been a TSG customer for well over a decade. I have been a Club Member for almost a decade. During this time I have placed many, many orders. I've learned that overall, TSG does a great job with order fulfillment and customer service. The few times I've run into issues it has been due to vendors they use - rather than TSG themselves. My most recent order was filled correctly and shipped promptly. And the prices were very competitive. There were also several items in this most recent order that simply are not available anywhere else."
"I had been a Sportsmans Guide customer for many, many years. Up till recently, I went there first to buy all my outdoors and sporting goods related purchases. Over the years, I have watched the customer service slide downhill and the prices climb uphill. The straw that broke it for me was over a firearm purchase like many others on here. I feel totally ripped off. As a result, I asked them to remove me from their emails and promotions. While they did comply with my request, their wasn't even the slightest attempt to discover why they were losing a long time customer. This tells me two things: 1. They know exactly why and 2. They just don't care.
My advice to anyone reading this is to spend your hard-earned money elsewhere!"
"I went to pick up my order with my permit to purchase and was put in an open status with my background check. Was told that it shouldn't take more then a week to come back. A week later I called and was told it could take up to 30 days. Then after 30 days I was told I had to come back in a re apply. I was then put in a delayed status. Finally, I had enough and asked for a refund. I was charged more than half of my first payment even though I never received anything and patiently waited. They are charging to restock their own item in their own warehouse. Complete waste of time, money and energy. "
"I been a customer with SG for years this is the first time and I never had anything but praise for the until now evething thing went bad. I have bought firearms from them before before no problem until now. They changed there policy and it just plan ****. You have only 6 days for your ffl holder to send a copy in or everything is cancel and they keep all your hard earned cash. Unless you use their ffl pick. Which for me was in a different town. So I used the same one I always used and they have done business with them before. I called my ffl store right after I ordered the gun and they said no problem they would send I copy to them right away. I kept waiting for them to call watching my status in till I got worried and call them to make sure a copy was sent they (my ffl store) said yes they did and received and a confirmation that they SG received it so I waited a few more days and then my order status was changed to cancel no refund. I called SG and they said they never received it on their new email. And called my ffl store and they didn't know about any new ffl email for them but would send it again . now SG says tiff it came in late on the new email and they don't know anything about their old email still taking and confirming ffl copys that I'm just out of luck. SoI to me this sounds very strange my only options now to call atf and my state Attorney General and see if they can look in to this. All I'm wanting was the firearm I ordered not all this BS and hassle. They went from one of the best to ripoff artist."
"I'm rather surprised by the number of bad reviews on here for Sportsman's Guide. They had the best price listed for the handgun that I wanted to buy, and I almost went with a more expensive retailer due to the reviews here. However, the price on SG was so much lower than the next cheapest price that I decided to take a chance and placed the order with them. I placed the order on late Sunday night, received a text message and email confirmation right away. Then on Tuesday morning, I received a text and email confirmation that my order had shipped to my local FFL. They also provided the FedEx tracking number. I picked up my brand new toy on Thursday from the FFL. This was my first ever online firearm purchase and it was a perfect transaction in every way!
Since then, I have made two other orders with them, both for ammo. Received these orders about 3-4 days after ordering, with no hiccups whatsoever. In the most recent order, I had to call them to cancel the order that I had initially submitted because I had changed my mind on the brand of ammo I wanted. The customer service phone agent was courteous, friendly, and efficient, and the cancellation was a quick, pain-free process.
I am so glad that I gave these guys a try despite the bad reviews on here. I would hate to have written them off, as they really do have some great prices as far as firearms-related stuff is concerned (especially when they send out free shipping codes via email). I will be buying from Sportsman's Guide again and again as long as their excellent service keeps up! "
"I used to love this store and order all the time, until they sent a bill for $90 that was not mine to collections without notifying me, I am currently fighting with the credit company to have it removed as fraud, no help from Sportsmans."
"I purchase a brand new gun! Unfortunately it came with a lot of scratches! Do not buy their additional package shipping warranty because they will not warranty or help you, instead they will tell you to go to the manufacturer. I wish I saw all these negative reviews before buying from them. They truly are Criminals and should not be selling guns/weapons. I think they should have these people locked up! I will never give a penny to this company ever again!!!! "
"I got scammed for shipping and higher price on ammo!! Emailed several times since Christmas to sort it out, but the new bill was even higher after saying that they'll deduct some shipping cost which was supposed to be free!! They dragged it out until my 4th club member payment to get all my money!! STAY AWAY FROM THIS WEBSITE!!!! DON"T DO BUSINESS WITH THEM!!!"
"I had a recent experience with SportsmansGuide.com where the items in my order were incorrect and the company refused to allow me to exchange the items for what was purchased. I had a difficult time getting a response from customer service and in the end they refused to make right the issues that needed to be addressed. It was expressed that this large company does not care enough about individual customers to resolve the issues they are having to prevent loss of a customer. I will not be purchasing anything from this company in the future and i would advised others to be careful because you may not receive what you ordered and not have the ability to get a refund or exchange."
"Ordered an XDS 3.3 single stack on 12/16. The gun was IN STOCK at the time I purchased it on the 4 pay plan. I kept checking the status and it said in process. I emailed them last Friday, a week later, and said Springfield Armory was having "processing issues" and that it would be shipped as soon as the issue was resolved. Go on the website today and all XD's are out of stock. When I call SG, the automated system tells me that the order is on hold, so I talk to Oliver, the flunkie. I tell them to cancel the order since it is on hold and the item is backordered. Oliver said they can't do that and that I would have to wait til it got to the ffl and then return it. So they baited me into a purchasing a backordered item, charged me before they even had an item to ship, and and now they get to make money on an item which they have no idea of when it will ship. I've used other pay plans before and not one of them ever charged until the item shipped. I will always give them a **** review and bad publicity from here on out."
"Worthless customer service, they take their paycheck and sabotage sales. I hope Sportsman's Guide management wises up. These people are against guns sales, but accept a paycheck. I will never purchase from them again, or act as a transfer agent for them. They ship with FedEx, but FedEx will not allow you to pickup a package if it contains a gun. They say they do not want guns in their distribution location........but yet they will ship them with a 12 hour delivery window. Go figure."
"Brads deals sent me to their site with free shipping code. It was so confusing about joining club which was free for 3 months. Tried to buy but they added shipping. Found same shoe on Amazon PRIME. Ordered. 4 days later email comes from them saying "no shoes". I contacted Amazon who said they were being processed and shipped. 2 days later, email from Amazon canceling order. Today, I saw they were advertising my shoes again. Went to site, the only size they had in stock was the one I wanted so I gave all credit card info and bought. 15 minutes later they canceled but 2 charges are on my card. I called, woman was beligerant, telling me how many angry people are calling like me and she sounds like she is the victim.Says they have been in business 29 years, I had to give HER item number for shoes and she then tells me "oh, I have a pair of those, I love them".Wow, that was the topping on the cake. BUT, THOSE SHOES were discontinued LONG time ago.THEN WHY ARE THEY BEING ADVERTISED EVERYWHERE?? BBB needs to know their crooked business practices. DO NOT BUY FROM THEM AND THEY WILL GO AWAY! Site says everything is in stock."
"Over the years, I've made numerous online firearms purchases, and they have always been a straightforward experience, despite the necessary paperwork, licensing, and shipping requirements..
Sportsman's guide COMPLETELY ruined that. In starting a custom rifle build, I decided to purchase a stripped Remington M700 action from them. I made the purchase on Thanksgiving Day, and selected one of their "Preferred" FFL dealers to make the transfer. I made a couple attempts to call this preferred dealer of theirs, but got only voicemail. I assumed this was because of the holiday weekend. Sportsmans Guide shipped the action on Monday (so of course I assumed their FFL preferred dealer relationship was all Kosher). I then received a call saying that the dealer was out of business, and that they were cancelling the order. Normally, this wouldn't be a huge deal, more of an inconvenience... however they are charging me a 15% restocking fee, a $5 firearm fee, and are refusing to refund the withheld CA sales tax (even though they are a MN company).
I called numerous times to try and make the order work. The options I offered were: 1. Issue a full refund, since I had followed their policy in trying to contact one of their "prefered" dealers and they shipped without verification. 2. Allow me to pay the fees (shipping/processing) associated with just shipping it back to the FFL of my choice 3. Issue me a full refund in store credit.
They promised a call back within a business day. I never got it, so I called them back a few days later. Talking to numerous people, they refused to make anything work to make a happy customer. They've definitely lost all future business from me."
"They use bait and switch had 3 orders now. Where they picture one thing and send a completely diffent item. German police sweaters have a german police patch not a german flag. Croation police jackets with patch had no patches. New unissuied camo shuirts were dirty had names in them and full of holes. Avoid Sportsmens guide if you can they lie like a rug"
"Ordered Diehard Platinum Battery Jumper was a decent price so paid the extra money to get faster shipping. Got an email the next day that the product was back ordered until 11/13 yet they charged me for the expedited shipping. Sent a $5 coupon for my trouble but nothing else despite me paying more that double that for the faster shipping... Spoke to Kaitlyn in customer service who sighed during the conversation and made me feel like I being a pain for cancelling my order. No offer of waiving the shipping or any sort of apology. Wow. Never will do business again with this company. "