"Overall service during 2 year contract was subpar. To many dropped calls. Each months bill had some bogus charge for something, roaming charge when we paid for no roaming, texting charge when we paid for unlimited, it went on and on. Final insult was when we paid final bill (marked as such), 3 months later a early termination fee came to us. We never renewed or signed any contract to renew. Sprint and collectors have been harrasing us every since. And yes, I pay my bills and have excellent credit for 25 years. Sprint just makes up charges and bills people."

"We are very dissatisfied with how their customer service works.
When they switched from Nextel to Sprint is when my phone stopped working at home.we use this phone for business purposes and it was not working during the holidays for 2 weeks. We had to forward the phone to a landline as soon as we got home and that cost us a lot of money.Any way we kept on calling and telling them to repair.They would say we are trying and than the next day we would have to call them again and there were no notes so we had to explain the whole story again.It was a terrible experience and their reps lie.One rep told me she would give me credit but later they refused.I think Spint customer service is horrible and they do not stand by their product."

"I have had unlimited text messaging on my family plan(3 phones) that I was paying seperate package rates for each of the three phones on my account for almost 2 years.
I called to have it changed to unlimited family text plan which was a cheaper rate than paying the text packages for each phone seperately.

I received my new bill for the month and Sprint had charged me $147.99 for text messaging. Also $21.18 for data usage when I had a block on all my lines to not be able to access the web. Apparently they removed the data block without my request and removed the text plans completely instead of changing it to the family text pack.

They have suspended my account until I pay the amount.

I called them several days ago and spoke with Michelle on Dec. 7h 2007(Sprint confirmation # 19006880)who said she would correct the error.

On Dec 8th I called at 5:45pm EST and spoke with Sprint employee 91875 who assured me the phone would be back on in 4 hours or less and that I would be credited the $168.

Dec 9th phone service still not available. I called Sprint Employee 631601 at 6:45pm EST who once again assured me I would be credited the $168 and my phone would be restored.

Dec 10th 2:36pm EST still NO phone service on any of my 3 phones, and NO credit to my account. I have now been without service for over 3 days do to THEIR admitted error and it has not been corrected. "

"We have had Sprint service and this cell phone plan since 2000. Upon recent changes, around May 2007, when Sprint started combining their system with Nextel, the hell broke loose. They started randomly charging us for some long distance calls (long distance has always been included in the plan). Also, the count of total "anytime minutes" used is WAY off, if you just sum up all the minutes from the detailed call history provided by Sprint.

For 6 months we have been making monthly calls to Sprint customer service. Each time it take at least an hour to explain, convince the CSR, and to hold. Every time they promise to fix it, issue a credit, but nothing changes.
Their customer service supervisors are never available. IF you are lucky, you'll get one after 40-60 minutes hold (I am not exaggerating). If you are not, - they will tell you that the supervisor will call you back. They never call.
The records the previous CSR makes are often not available. It is impossible to identify a CSR (they either do not provide their ID or provide one that the next CSR cannot trace), so one can misinform you easily. They misinform often.
We have a good convenient plan, but we are almost ready to change the provider. One of the things that stops us is the expected hassle to transfer our phone number from Sprint.

Currently, their online account access is down. I was trying to access it on Dec.4 to pay the bill, but it was giving me an error message upon login, that the system is currently unavailable. I called they technical support to find out what was the reason. They yelled at me, telling that Sprint.com is working fine, and no maintenance work is happening, suggesting to wait. Today I called again to find out that indeed, they have been upgrading their billing system, and it is estimated to be going until Dec. 7, 2007.
Sprint.com failed to make that information available on their website.
"

"Reason why no invoice number is due to no one at Sprint or Nextel has any idea how to fix a problem.
Here is the story and it hurts BIG TIME, mind you i have this numbeer since 1998 !!
I wanted to go Hydrid = Sprint Cellular and Nextel Walkie Talkie for business reasons.
I have had my number since 1998 so you can imagine how many people have this number i fix computers for a Living.
So, a6 weeks ago aprox icould make calls but not receive any, than a week later, neither placing calls nor receiving calls, there are soo many people involved, it is unreal, if i could find the person that releses my number to another carrier for pre paid phone service !!! I well..............
As it stands, I am waiting till they have it fixed and than i will also sue them for the loss of income an that is not a joke, i have people all over the world for emote support and unfortinuatly 90% of them do not even read the signatue velow my e-mails which clearly states an alternative nmber.
I never had a problem this bad with sprint and ihave spend thousnds on phones as well as with Nextel, i do have to say prior to the merger, on Nextes side, they were way too expansive, sprint had all we needed except the walkie talkie "ReadyLink" was terrible I am loyal to companies that treat me well, i use thesame people on ebay for arts.
I wished that some executive memeber from sprint would finally call me and at least apologize and get this done, i have lost complete ncome and fully intend to get this vack for as much as i can, so the longer this lasts, the larger the bill, people think i am out of business and that is losss of future income as well, this is going to be very expansive."

"I tried Sprint Mobile Broadband because I live in a small town, no cable or DSL, but good cell service. I ordered a phone card, the sales rep told me I could return the card without risk after 30 days if it didn't work. I was up front with them, told them I really needed to "try before I buy" because of the marginal coverage.
With the service, I averaged 50kpbs and 115kpbs in the "best" coverage areas, not worth $60(two year contract) to $80 a month. I called to cancel the service and got a $135 bill.
Sprint is uses bogus advertising to suck people in, because they get your Social Security Number when you sign on to a plan, if you don't pay, regardless of the quality of the service, they'll ruin your credit.
If you live in a big city, the Mobile Broadband might work great, but you can get cable, DSL or wireless at half the cost."

"I purchased a mobile broadband card from Sprint.com. The website said that it would be shipped overnight. About a week later I received a postcard saying that the card was currently out of stock in their warehouse and I would be getting it as soon as it was in stock. A few days later I got the mobile broadband card in the mail. It was the wrong one, this was my fault I had ordered the wrong one, not Sprint's fault.

The Sprint website said I could return or exchange at a Sprint store. I went to the nearest Sprint store and they told me that I could not return it in a store because I had purchased it online, I told them the website said otherwise and they told me that they were a 3rd party store so they couldn't do it but told me two other locations that could. The nearest of these was more than 30 minutes away.

I went to another Sprint store, one that was not a 3rd party store and the guy working told me that I couldn't return it in the store and I had to do it online. I told him the website said I could do it in the store. He said I was right but it was alot of work and he didn't want to do it. He eventually agreed to do it after he helped another customer. He tried to do it for at least 30 minutes and made several calls to his manager but was unable to figure out how to exchange my item, he told me to try doing it online.

I went to the Sprint return website which told me to a call a phone number to get shipping instructions. I called the number and after navigating through a seemingly endless number of automated menus I was placed on hold to wait for an available customer service rep. I waited for around 15 minutes and was disconnected.

I called back and this time decided to push the button to be connected to sales thinking that they wouldn't make me wait very long if they thought I wanted to buy something. I was right, I was immediately connected to a very pushy sales woman who kept trying to sell me another mobile broadband card assuring me I could just return the one I had that didn't work with my computer later, I told her that I wanted to exchange it and if she couldn't do that to please connect me to someone that could. After trying to sell me a new cell phone she finally transfered me.

I waited on hold for another 35 minutes and was then disconnected. I am now no longer interested in doing business with a company with such poor customer service and will try going to a different store to return my item and will then find a different company to do business with."

"Back in June I was looking at some new phones at a local Radio Shack and perhaps maybe even switching carriers. I had an idea that my contract may be ending soon so this would be an ideal time. I contemplated switching over with Cingular while I was browsing the store. But first I thought I'd call Sprint and see what they might offer a loyal customer since 2001.

The first person I talked to was a fist level CSR. I asked if I had any rebate offers for a phone upgrade. I was told 2 of the 3 lines were eligable for a $75 upgrade rebate. I explained that I could get at least 1 new $200+ phone free right now at the store if I just signed up with Cingular or Verizon. I asked when my contract was up and we both realized I was out of contract for some time now (no ETF if I canceled). She promptly said "let me transfer you to someone who can better assist you".

So I reiterate what I just explained to the rep. earlier. The seems very friendly but starts sounding like a used car salesman. He starts telling me how he would "love to make my day wonderful" and give me a bunch of discounts if I stay with Sprint. He asked me what phone I had in mind. I told him I might be intersted in something like the Samsung model I saw at the store.

So after some small talk and lots of holding he says he can get me two of those phones - for free. Great! Then he goes on and begins pushing (offering really) all these cool services like Vision, Pic mail, Unlimited SMS, N&W @7PM, Roadside Assist., 10% off, etc. My interest is slightly peaked but I'm not really all that interested with that stuff. I was happy with just the phones. My primary concerned was the bill going up. So at first I said I'll pass. Although he really keeps insisting. I kept expressing how I didn't want my MRC ($100+taxes) to change at all. So I let him know (again) I'm only intersted in add. services if they won't affect my current MRC (basically free). He's like "I would love to make your day" ...and since you've been such a loyal customer I will gladly offer them to you at no additional charge. So he promises all the above mentioned services for FREE! So of coarse now I'm interested. Again, insisting ONLY if my bill would "never exceed the current $100/month". He promised multiple times that it would absolutely not. So I agreed to it all and signed up for a 2 year contract. I left the store feeling great, thinking I got a great plan and two new phones.

The next week I get the new phones. Cool. Then the next month I get the invoice and I start feeling a bit less wonderful. The bill is for about $200. I go online to check it out and see this big list of charges. $15 here for this, $10 here for this, $5 here, $4 for that...etc. I call CS and question why there are no credits or discounts for these? They said there is nothing they can do about the charges and basically I was insane thinking these services would be free. Everytime I spoke to them I was calm and consices but I kept being treated like I was some kind of liar. When I asked to speak to a super visor I would get things like "she's at lunch, call back in an hour or so", "there is nothing they can do for you that I can't" and once a straight up "no". I was getting pretty upset.

During one of that later calls I told them they can have their phones back and would love to wash my hands clean of Sprint for good, no matter what the costs.

Three hours later I finally get retentions again. I now started to get apologizes and sweet talked...into renegotiating another deal to stay with Sprint... I said, we’ll see... (being threatened with a possible $600 ETF). So I get out the micro recorder and notify them I am recording all conversations and he rep said "that's fine". I get offered back my original 2000min shared on three lines for $100/m. On top of that we agreed for Vision, Pics, N&W @ 7pm, and 500 SMS, on all lines a no extra charge. I said I would not hang up and agree to anything unless I got something in writing. We go back and forth about this and I keep getting "we're not allowed to do that" (any written confirmations - no letters, no taxes, no emails, nothing). So to make a long story a little sorter, three hours later I finally got them to send me an email from the rep confirming the Vision, Pics, N&W @ 7pm, and 500 SMS, free for the life of the agreement. So I saved the email, printed out a fee copies, verified that they understood and agreed that the conversation was taped, finally said thank you and hung up (after the latest 2.5 hour conversation).

The next month and the bill was off - again. Another lengthy phone call (once again taped) and I was told that the adjustments have been made. Almost. It takes 2 cycles later to get an invoice that was in range (~$100+taxes) . My bill finally seems correct (for now). I will be making sure to watch it more closey from now until the end of my contract."

"Never use sprint the customer service is awful and they will trick you into a new contract without telling you.

Sprint extended my contract for 1 year with out telling me, and when i called to correct this problem all i got was rude responses from sprint customer service and management.

Never use sprint!"