"Thank you for helping with my order and holding it for so long. I ended up having cancer and couldn't pick it up when I ordered it. So thank you for shipping it. "
"Awesome online experience also called spoke to Jason he was awesome smart and friendly!!"
"Part numbers are confusing and I had to call in to confirm part numbers"
"great that i can pickup locally, BUT
things went bad. 6 days later
(granted christmas was in that time)
they discover they do not have the part
i ordered an issue a refund that will happen in 2-3
days. what it tells me is that they do not know what they
have in inventory."
"Need to be able to select shipping vendor"
"Quick, easy and painless "
"Easy and fast with part check to make sure it is applicable for my model and year"
"couldn't find my address"
"Ordered window trim and trim piece came with a pretty significant bend in the trim where a clip was installed. I am hoping it will disappear when the piece is installed. Disappointed that more care wasn't taken inspecting and packaging of online order."
"I hate the fact that you will not price match in store with what you sell your parts for online… customer service is dead"
"I found my oem parts quick on a duck duck go search and they came out the lowest. Free shipping and easy checkout without giving credit card (PayPal)"
"I have a shop account at Toyota on Broadway but We have been using online parts at Stevinson West because its usually fast and efficient. "
"I wanted to buy a replacement FOB for my Prius and the website was easy to navigate and the instructions were clear."
"Got stuck on you shipping page because your automated system kept trying to correct the South in my address to S. Took multiple tries, eventually had to just tell the site no -> continue multiple times till it finally did."
"It seems a bit ridiculous that I cannot buy the same part (for the same discounted price) at the dealership parts department in person--as the discount if offered ONLY for online transactions (items comes from the same place either way). An in-person purchase with the assistance of a parts expert would further eliminate any uncertainty regarding the choice of correct part(s); whereas all the various options listed on the website can be somewhat confusing to the non-specialist. Stevinson Toyota West--you can do better than this!!"