"I purchased parts online including a transponder master key blank. When I went in to pickup my order the parts person, BH, spent a significant amount of time to get my vin number and have the new key cut to fit my truck at no additional charge. He was very friendly and helpful and made my day a little easier. Thank you BH!"
"This was my first experience visiting and working with Stevinson Toyota. I could not have been more impressed.
The online purchase was extremely easy. Upon entering the building I was stunned with the size and ambiance of the facility. So clean and spacious; it gave me a very comfortable feeling. This was just a simple purchase of some floor mats. None-the-less, I was treated by Reese in the most professional and pleasant manner imaginable. I asked a question about parts of a different nature and he took the time to share the information I wanted and anticipated other questions that I had and had answers for those as well. Even though it is an hours drive to get there I don't think I would ever choose to go to another dealer that would be much closer. Thank you for the opportunity to respond and once more, thank you for the great service Reese."
"Great customer service! She made sure I had the correct part for my tacoma and made sure I had the gaskets to complete my project. "
" Excellent communication throughout process with email and then phone call. Real people to contact/talk with when there was a question instead of endless recorded phone loops or worse no phone number listed.
Great value for the purchase price. New customer, would definitely use them again."
"The Quality, service, and price was excellent. "
"I dealt with 3 different parts department employees and have found them all to provide extremely professional service. From finding the most obscure part numbers in an extremely timely manner, to directing me around the parts pages in order to find said parts, absolutely the best parts and service department I have dealt with. Will continue doing business with Stevinson West."
"I ordered a bed mat for a Tacoma.
Great price and shipped quick. Thanks! "
"Parts dept persons were more knowledgeable and helpful than anyone else we worked with. "
"Enjoy the website straightforward and easy to order like the option to enter vehicle Vin. Hoping to receive the product in time for my trip
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"I have ordered parts from Stevinson Toyota West online many times. Having four 4WD vehicles with over means 260k on each keeps me busy. : ) They always provide great service with the right parts and superb communication regarding my order status. And the price can't be beat for genuine Toyota parts."
"I recently ordered several parts, one of which was on back order. I was called to be informed of my options and the majority of my order was shipped. One week later I received the balance of my order as I requested. I was extremely pleased with the service I received that I have already placed more orders. Great to do business with such professional individuals. "
"People here are very courteous. Makes a difference. "
"Part dept very knowledgeable"
"Difficult to sort out specific electrical part needed"
"The person on the phone was personable, friendly and quickly answered my questions and told me to order online and save some money. Great experience"