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Product & services pricing
0.00/5
Chance of future purchase:
2.86/5
Shipping & packaging:
0.00/5
Customer service:
1.88/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-11-30

Friendly and prompt service!

"Parts order shipped accurately and quickly."


Verified
5/5

2020-12-03

Toyota Rules

"After searching parts stores to no avail...I went to your web site and.....YES you have parts I desperately need available for me to pick up tomorrow....You Toyota people Rock!"


Verified
5/5

2020-12-02

"Came into the store to pickup, they could not give me internet pricing. Came home and ordered to pickup tomorrow.

Thank you,
The Osborne
"


Verified
5/5

2020-12-02

Easy website

"Easy to find part and ship"


Verified
5/5

2020-12-01

Flawless transaction

"After confirming color & material via the phone, with Phil, all went without a hitch"


Verified
5/5

2020-12-01

Great sales prices

"They have some of the best prices in the market for accessories, especially during sales."


Verified
5/5

2020-12-01

Helpful and Easy

"Called a parts person to answer a question I had, very helpful. The Web site is very easy to use and find just what I needed. "


Verified
1/5

2020-11-29

Sent to wrong address

"My shipment was sent to my billing address not shipping address. I know this because I went there and the box was empty and someone had taken the contents out of it. A little attention to detail on the sellers part would have made me actually receive my package. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2020-11-27

Springs - belt tensioner

"Simple search engine and complete info about the part fitment."


Verified
5/5

2020-11-27

Oh Toyota

"Never had any issues with Stevenson West. Great web page and easy online system!"


Verified
1/5

2020-11-24

"It’s ridiculous that in order to get a price that is $7.00 cheaper you have to order online. STUPID "


Verified
5/5

2020-11-24

Excellent customer service

"I received a call after I ordered my part to clarify exactly what I needed. Upon clarification I was told i had ordered the right side instead of the left. I did not see any reference to left or right in the parts book. Upon clarification of the correct part it was located in Kansas city and shipped to Colorado. Due to the delay my shipping was refunded . An unnecessary effort but still appreciated. I was very impressed by the level of concern shown. Just very happy with the service I received. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-11-24

So Easy, A Caveman could do it!

"Sincerely...great customer service. Derek was a huge help to make sure I got the right parts for my 1967 Land Cruiser. "


Verified
4/5

2020-11-23

"Thanks for the free shipping"


Verified
5/5

2020-11-22

Deal as advertised!

"Saved $, picked up at parts dept. Parts guy Derrick very helpful!?"