"Hit & miss trying to get the acceptable format of address to allow biller's address to be used."
"Student Universe gives the best deals! I love it here"
"I was very pleased with the easy access and layout of the site. It was very easy purchasing for my first flight alone. I was also very happy to see the great deals offered for students and people my age."
"Best travel booking experience EVER! So easy!"
"The rates were the best on the net, but the booking experience was terrible as the website was shaking and vibrating incessantly."
“Hi there, we're sorry you encountered an error during the booking process! We've notified the appropriate team to make sure this gets fixed. Thanks for your feedback!”
"Good value on my flight tickets and handy system"
"It took 2 days to recieve confirmation. In this day and age of internet scams, that doesn't give much peace of mind."
“Hi there, we apologize for that delay! According to our records, your confirmation email was automatically sent on the same day you booked, but we reached out to you directly to make sure there's not an error that we need to resolve. Thanks for bringing this to our attention!”
"It has great deals on every flight I've looked at, very easy to book and purchase, I had to cancel my flight the day before due to covid and they responded very quick and handled it really well, just a great experience"
"All good and fair thanks very much "
"I had a problem with identification verification on a booking causing a cancellation. I was really disappointed but the customer service team stepped in and turned it around. Thank you for resolving the problem."
"Perfect with very easy access to everyone"
"Alex was very helpful to assist with making an account"
"Very bad and disappointed. "
“Hi there, we're sorry you weren't happy with your experience with us! We've had a team member reach out to you directly to help resolve the problem. Please feel free to reach back out directly if there's anything else we can do!”
" More expensive for a student then I thought it should be."
"When I called it was slightly hard to hear the lady on the phone "
A rep from StudentUniverse, cccm, has responded:
“Hi there, we're sorry for the confusion! We've reached out to you directly to see if there's anything else we can do to help at this point, feel free to reply if we can help with anything.”