"Apparently I had a secured fare and next thing I know, I cannot get do the purchase and I had to call (wait close to an hour) and did not solve my problem"
"Weird hours around Thanksgiving but overall good price. Hope you guys can link my SU account to my Airline account to get milage recorded"
"good , the flight was very cheap"
"great website and great prices will definitely use you again"
"Very uncomplicated and easy-to-use ! Great Deal! Makes me go after my PHD!"
"It was really easy and fast"
"price keeps increasing within minutes of me looking at a ticket and custome service will always propose a higher price than seen. Very unhelpful!"
"It was great. I am pleased."
"Tricking customers by displaying a pop up to select seat and charging 15$ more though we are okay with any selection"
“Hi there, we're sorry for the confusion. If you opt to select your seats and then decide you don't want to, you can delete the selection by simply clicking the "x" next to the seat selection cost in your cart. We've gone ahead and cancelled the request and refunded the charge for you. Please let us know if there's anything else we can do for you!”
"The payment screen was shaking so bad that I almost couldn't enter my information"
“Hi there, we're sorry about that! We're always trying to make our website better and easier to use, so we've sent your feedback along to the web team to make sure that error gets fixed. If there's anything else we can do for you, please let us know! ”
"very easy process and very user friendly"
"Yeah baby this was great."
"It is easy to contact the staff to change any information if needed and the price is good."
"Doesn't give a place to assign a frequent flyer number"
“Hi there, apologies for the confusion. You can always add a frequent flyer number post-purchase, either through the airline's website or by reaching out to us directly. We've reached out to you directly to help get this added!”
"Took me multiple tries over two days to check out. The website would either bug out and not let me purchase or just not load in general"
“Hi there, we're sorry to hear this. We're always working on making our website better, so we've forwarded your feedback to our web team so they can look into any issues and fix them. If there's anything specific you encountered or that we can help with at this point, please let us know!”
A rep from StudentUniverse, StudentTraveler, has responded:
“Hi there, we're sorry for the confusion. You had asked to change or cancel your flight, but the fare difference seemed lower on our site because you were comparing the cost of your flight to the current cost of flights with another airline. When changing flights, it always must be on the same airline as you originally purchased—the agent was quoting the cheapest fare for the airline you had. If you have any further questions, please feel free to reach out directly.”