ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-07-03

Both the customer service team and the sauna itself are awesome

"I've had my mPulse Believe for a few years now and I absolutely love it. My wife and I enjoy sauna sessions together. She says it really helps her skin stay soft, while I would say it re-energizes me after a long day at work. The media options really make a difference by helping pass the time quickly, and it's also beautiful piece of "furniture" to have in the house. Finally, I really appreciate Sunlighten's customer support team. Stone and Nelson have both been extremely helpful, and they are always more than happy to send out new parts to keep the sauna working and performing like new. I'm super thankful for your team, and plan on enjoying my sauna for many more years to come!"

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-07-01

Excellent customer service and support

"Customer support is awesome.They emailed me And gave me the help I needed.The customer support person was,Stone.He was professional, courteous And solved all the issues quickly and efficiently.Good Job customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-06-22

Sunlighten Saunas

"Noah was quick to find a solution and helped me resolve it in minutes. I would recommend him and sunlighten to any and all who are interested in an infra red sauna.

Thanks!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-06-18

Researched and recommended

"After being tragically and unexpectedly widowed in 2018, I knew my health would suffer from the resulting trauma and stress. My background and education in health, naturally led me to research a counter measure for this, and I learned about the benefits of infrared sauna. I researched and compared every brand on the market, finalizing my choice to purchase my MPulse. Sunlighten has impressed me beyond all the amazing preventatives and benefits I expected! Their customer service is amazing as well! Another great experience just today, as Noah graciously offered to send out a chromotherapy remote to replace mine, which I found melted under the floor of my sauna.
I have recommended Sunlighten to everyone I know (at least 2 have purchased as a result and are thrilled as well). I will continue to recommend Sunlighten, and with the anti-viral benefits I experienced during the Covid pandemic, I'm hoping to purchase a 2nd sauna for my employees to use.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-06-17

Excellence

"Sunlightens products and customer service have been top-notch. Stone in customer care was especially helpful and knowledgeable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-05-17

6 Stars for Sunlighten Products and Customer Assistance !!!

"6 Stars for Sunlighten Products and after sales customer assistance !! Noah quickly answered a few minor questions I had as we were starting up the sauna for the first time. He was extremely patient and took the time to understand my questions in order to be able to assist with the solutions and guidance.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-04-25

Great Service

"Helped me quickly resolve a technical issue. Thanks Noah!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-04-01

Great customer service experience!

"Had an issue with my order and was pleasantly surprised by the extremely friendly and helpful customer rep Noah when I called the customer support line. He quickly was able to make the changes needed to more order and accurately route the shipment which I didn't even realize was wrong when I placed the order.

All around great customer service from Noah who provided the help I needed right away when I called in just a few minutes. He even contacted their distribution warehouse to help me get my device shipped out. Can't wait for my device to arrive!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-03-30

Awesome customer service

"Noah Bolesta was extremely helpful and patient with me during my initial setup. Can't wait to experience the benefits."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-03-30

Rolls Royce of saunas

"I love this brand and their products. I only endorse things I have tried and truly believe in. If you are looking for a sauna (or into good health in general) then your research should bring you to Sunlighten. They are the Rolls Royce of saunas. I bought my Solo sauna unit about 3 years ago and absolutely LOVE it! I did have some issues with the controls…but they resolved it hassle-free (and free of charge). I did a LOT of research when I was looking for a Far infrared sauna. Sunlighten technology is by far the best. I only had room for the portable solo sauna system…but if I had space and could afford it I would get the 3-in-1 unit. All of their saunas are great. I just order their LumanNir Wand too…and will update later with results on that. Malachi was the customer service rep who helped me. He was great and answered all the questions I had. They take their time with you and are VERY helpful. Total 5-star company for SURE! I honestly would NOT consider any other brand for saunas. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-03-20

Our SECOND Sunlighten Sauna is such a treat!

"Our SECOND Sunlighten Sauna is such a treat for our Asheville NC home! My husband and I splurged on an Impulse. It is awesome. The chromatography lights are truly beautiful and have amazing health benefits. It is in deed state of the art and I love the choice of programs to run- and have used them all. Plus, there is financing available which is very helpful.

Our FIRST Sunlighten Sauna, a Signature1 model, purchased 10 YEARS AGO, it has NEVER missed a beat- and I've moved it 4 times. My carpenter damaged it moving it last week ( it used to live in our greenhouse, now is proud to be in the new bathroom addition!) and broke the heat sensor.

Customer Service rep, Noah Bolesta WAS incredibly helpful. I send photos of the error notice and he walked me thru what to do. Awesome...my part comes in 2 days. I could not be happier. Mary Palmer Dargan, Cashiers & Asheville, NC
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-03-11

They have an answer to every question and problem

"Over the course of many weeks getting antiquated with my pre-owned sauna I had many questions and technical issues. The team at Sunlighten were ready to help every step of the way. Everyone on their staff was knowledgeable. Cody helped answer many questions and when he didnt know the answer he went above and beyond to find answer for me. Thanks guys!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-26

Dealing with Sunlighten is A Ok!

"The sauna has been working great! The lights lost power when I finally decided to call for help. Noah! - came to the rescue and troubleshooted the problem over the phone. Feeling accomplished! Problem solved! So Happy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2020-02-13

Great Service!

"During my recent (Feb 2020) Sunlighten sauna purchase I was treated very well by all representatives. My questions were answered by professional and knowledgeable reps and my concerns were taken seriously. They went out of their way, pleasantly and kindly, to assist me in all of my unique needs, circumstances, and peculiarities. Anasha and Zack where especially great! I am enjoying the use and benefits of my sauna and can relax knowing that the ‘Sunlighten Family’ has my back when it comes to my sauna needs."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-07

great customer service

"I had some issues with assembly and operation of my sauna, but when I connected with customer service, Noah very promptly and competently addressed each issue and I am now very pleased with my unit."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-02-07
A rep from Sunlighten.com, sunlighten, has responded:

“We're so happy Noah took great care of you, that's what he does! And thanks for sharing here.”