"purchased a wedding set March 2021 for wedding May 2021. 60 day refund warranty expired before ring was worn but who knew it would have problems Has been in their repair shop 6 times because the band consistently loses its diamond chip stones. I was extremely frustrated and after contacting the CEO, he personally handled my problem, offered a replacement wedding set, at a greater price/value than my original piece cost to accommodate me for my hassle. In the end, SuperJeweler behaved generously and ethically and I do not hesitate to recommend them. If you have any problems in the chain of command, reach out to the top for fair. "
"I ordered 5 items impressive 2 Carat Diamond Tennis Necklace, 17 Inches. To my surprise Fedex came delivered in small fedex packet only one item. Phone line asking to leave VM. Chat person Tammy said will check with carrier and send note to production team . So far no resolution front m a corrupt crooked business. Stay away from these folks as they are there to just rob you. Majority good reviews are for sure paid for by the company. I have every details from pictures to interactions with them. "
"The earrings were terrible quality. Nothing like what it looked like on the website. It definitely doesn’t look like diamonds and stones are falling out. I bought it as a gift, but it’s embarrassing to give. Asked for a refund and still waiting for it"
"I love Super Jeweler!!!! Shipping is fast !"
" We ordered a 1.5 K engagement ring and a diamond wedding band. We paid, and we're told theu would be shipped FedEx Insured & Signature Required. The package arrived a few days later No Signature required and the package contained 2 empty boxes! Called immediately & was told they would "investigate". Called to find out what happened & was told they "carefully monitor the shipping of all jewelry" and the problem was " at our end". They refuse to answer any questions about shipping documentation & why the jewelry (worth approx $3000) was shipped not insured and not requiring a signature. Their last email said " I am not responding any more on this matter with you". "
"Never received item. I was told nothing can be done about it . No money or item. I spent almost $400. I was told that I would receive item and them told it was my fault
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"I bought a 1 ctw Diamond halo ring. Although the shipping said “will ship by” it was a few days longer, but that doesn’t negate the beauty of the diamonds. I made sure to select a Diamond H-I and S1 clarity… good choice. Yea the bands are thin, but they are feminine and cute. I am reading all these terrible reviews and pray I don’t have the experience of it turning colors or stones falling out! But it does have a lifetime warranty and is 14K… I think reading is fundamental and you have to research and know what you’re buying! "
"Ordered a ring for my mom on 12/01/2021. Was told expected ship 12/08/2021. Here it is 12/17/2021 and still no shipment. Chatted with customer service 5 times, and the first 2 times I was told the item was held up in production. 3rd time I was told the item would ship out on 12/15/2021. Last 2 times I was told the item would ship on 12/17/2021, and still no shipment made. I WILL NEVER EVER ORDER FROM THIS COMPANY AGAIN. This is the worse experience I have had with an online retailer. And to make matters worse, I ordered early from a US based company to ensure the item would arrive by xmas to go with the jewelry set for my mom. So sad and disappointing. Thanks for nothing superjewlers.com!"
"I literally just ordered online and received a follow up email asking if I received the order. I have not gotten the item, as I JUST purchased online, but I did receive a confirmation email "
"I bought a bracelet which was misrepresented came broken i had to fight for a refund which they gave me letting me keep the garbage bracelet and then had the nerve to try to keep 8 dollars they claim for "insurance"
You fight with people from India who tell you they will revert back to you with an answer. I told them and i will be going to the AG STay away Ross Simons Good jewelry honest . Avoid this place at all costs superjeweler
Further the owner writes there are many happy customers . look carefully at the variety and number of complaints."
"The jewelry you receive is never what is pictured. l purchased 12 diamond bracelets and the finish came off all them. Maybe that's why they give you free earrings..Poor quality jewelry don't waste your money
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"Beautiful necklace! And super fast shipping!21"
"Do NOT buy anything from SuperJewler! It WILL turn colors and stones WILL fall out! When you call them all they will tell you is that you should have read in the item description that it is silver overlay! I'm so embarrassed to have worn these 2 bracelets in public! I can't wear these! Costume jewlery lasts longer! They WILL not give you your money back or exchange your item's! Now I'm stuck with 2 bracelets and a diamond wing necklace AND chain that I can't wear. My husband works very hard and out in the heat everyday and THOUGHT he was buying me something special. He was mortified and embarrassed when he saw what he purchased with his hard earned money. I got ABSOLUTELY NO sympathy or any kind of resolve with my complaints. Only that I should have read that it is silver overlay. Still 2 stones have fallen out as well. I am so upset! They are also NOT a member of the BBB!"
"the item was about 75% smaller than it looked in the ad. it will never be used."
"I purchased two rings for $39.99 each. Size 5 & 9 $79.98. Price isn’t the issue. It’s the quality of your jewelry. It’s cheap and falls apart in two days.
I purchased a 1/4 moissante pave wedding band for a pinky finger. Several days after receiving it, a diamond fell out. They sent a replacement ring and a few days later a diamond fell out of that one.
Cheap poorly made jewelry.
The ring might have been pretty but missing a diamond. That missing diamond takes the pretty out of the ring.
So just over look the cheap quality and poor workmanship of your jewelry, right? Doesn’t matter as long as you get the money.
Good job making cheap diamond dropping jewelry.
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