"Would not do business with again. Previous order cancelled without notification because according to cs agent, someone used my email domain fraudulently at some time in the past. I asked about Hotmail users, surely there's been fraudulent use of Hotmail? No answer. All they had to do was contact me by email and have me call in to verify everything or call me. No they cancelled the order without notice. No excuse. I buy a lot of media stuff. But not from them in the future.
Update...after reading their reply they still don't have an excuse. Very simple to email the customer and have them contact cs to verify info. Why have online ordering if you can't rely on it?"

"I continue to buy from Supermediastore because of the prices and shipping. The discounts and free shipping are an incentive for me to return."

"Super Media Store has pretty much unbeatable prices. I've gotten a lot of toner from them and their OEM toners seem to be better quality than ones I've ordered from other places in the past. They ship super fast and really I'm amazed that they can offer the prices they do."

"The product arrived exactly as described in a reasonable amount of time. The only suggestion is to provide some tracking information as well. Other then that, great transaction. Will buy from again."

"Very happy with the products I purchased but unhappy with their customer service. Placed an order for a 24-pack of Epson printer ink cartriges (which I have pruchased before from them) and found one cartridge to have leaked. Requested a replacement twice with no replacement received. Sent picture of unopened packet and asked they replace and I would be happy to send defective cartridge if they wanted. No response."

"Item was exactly what I wanted, arrived in perfect condition and I got in 4 days from time of order. Will definitely order again"

"Prices competitive, ordering a snap, delivery faster than expected. Will I be ordering from Supermedia Store again? Without a doubt! This was my first order from Supermedia Store, and I must say that it was a better than expected experience. They set the performance bar very high for other on-line retailers."

"I PURCHASED A A-DATA 16GB Turbo Secure SDHC CARD. GREAT PRICE WORKS PERFECTLY, ALSO SPEEDY SHIPMENT.
I APPRECIATE THE FACT THAT YOU HAVE CONTACT PHONE NUMBERS POSTED.

WOULD RECOMMEND THAT YOU LIST USER RATINGS OF PRODUCTS.


"

" used to use you all the time I am 10 days in order #1988716

I am at my wits end and in the end you have lost a customer.

To offer free shipping and take 10 days and it still has not arrived.

I will contact you again if I do not receive this order.

But consider me a customer lost and I was going to order more.

In these days and times you would think you would be on your JOB

instead you offer free shipping 7 to 10 days and I placed the order on the third and now it is the sixteenth and no

order has arrived. Thanks for being unreliable. This is the third order you have had come so late and this one not here yet.

No Longer a customer.
"

"Great price/fast shipping. I always get my disks and cases from Supermediastore. Will definitely buy from them again. Thanks for the great service!"

"I have used Supermediastore.com for several years now and enjoy the consistent quality of the merchandise. I have and continue to be content with the service these people provide. They have a full line of products that I seem to use frequently. Everything from flash drives and inkjet ink, toner, not to mention the endless sales of "MEDIA" of every sort and description. I have looked around for better prices and from to time I have found the price may be better on one or two thing, but overall when you consider the cost of freight to get you product you sometime lose ground trying to save a dime. These guys are my PRIMARY supplier for nearly ALL of my "super media" needs.
Thank you
Buford Evans, happy customer"

"Never really had an issue with them in the past. But this time I did. When I was placing my order a week ago, I kept having problems getting it to go through. I would get to the point of paying and it would tell me the item wasn't in stock (or similar msg). So I used the Live Chat and got some help (mainly her telling me that it WAS in stock). Finally got it ordered and received today, only to find out that I ended up with the wrong discs. But with all the problems that day, I don't know whether it was me, or the site. I knew the item I ORIGINALLY had in my cart was correct since I used the link from an email. So today after speaking to 3 different people, they graciously waived my 15% restocking fee. I guess they have some new policies, I've only returned something once, years ago. My only time to bye cheap media, almost all turned into coasters and they took them back without issue. So, now they have $140 of my money, until I can get this order returned. It would have been nice for them to have at least offered to have comped the return shipping costs. I had hoped they might take my cc info and agree to ship out the correct order without charging anything further (what a good customer service company would do), then they could charge me if I didn't return the wrong order.

It's things like good customer service that will keep me as a customer(or loose me for poor service) and have me pay a few dollars more for quality service.

UPDATE: MAY 22, 2009

After posting this review last night I was contacted today by Evette, apparently the person things go to to "make right". I must say I was very disappointed. She seems very nice, but the companies policies and the manner in which they train their people is very obvious. From the beginning it was on the tip of her tongue to start quoting company rules and regulations. I explained that instead of that being customer services first response. Perhaps they should try to "fluff" their customers a bit first. My old chief in the Navy taught that it's hard to scrape the crap off their shoulders and then try to be nice afterwards. I'm really not certain what the purpose of her call was, in the end it only frustrated me further. She helped in no manner and offered nothing that I would consider helpful. She agreed that I contacted customer service with my order because of issues with the website, and it telling me the item I wanted was out of stock, and that with customer service help it took 5 times to get an order to go through. I'm skipping a lot of the conversation since this is long enough already. But she ended the call with her telling me that they wanted to send me a "free" gift to help make up for everything (I have no idea what this gift is). I then asked, why not just comp my return shipping costs? She then proceeded to quote company policy again, that "I was returning these items at my own disgression" so basically they were not obligated to do anything and something else about not shipping a return slip either. MY OWN DISGRESSION!? It's the WRONG FREAKIN ORDER! Of course I'm returning it! So I went over it with her again, so she could understand. "So, you are going to spend MORE money to send me something I don't want, paying for it's shipping as well, but you won't just deduct the cost of returning the wrong item? Even though it would be cheaper and make me happier?" To which she replied, "that is correct". I'm sorry, but I'll pay a few dollars more to shop at Meritline. It must have been them a few yrs ago that allowed me to return those discs without any issue.

So, the short version of this is, yes SuperMediaStore has some great prices, but pray you never have a problem or an issue, because even when they acknowledge that they were at least partially, if not totally at fault, they still will not put customer service at the front. This all goes to their management and how the people are trained. When the "fix it" person that contacts you, in order to soothe your ruffled feathers, quotes rules off the tip of her tongue, for each issue you bring up, without hesitation... Something is wrong with how they are being trained. I say that as someone with over 20 years of training people, in several different settings. Now look at what religiously following your companies rules has cost you; while not breaking the bank, it will cost you about a hundred dollars a month in lost sales to me. And who knows from how many that will read this review? And it all could have been fixed with an "I'm sorry, let me see what we can do to fix this."

FURTHER UPDATE:

I just noticed their response to this review online where they say the error was mine, even though on the phone they acknowledge that they were responsible as well since they have a record of me contacting customer service for help. So I leave it to you to decide which one it is, what they are acknowledging privately to me, or what they are telling everyone else; that it was my fault so that they will not look bad? Can you really trust a business that will behave in such a manner? This was such a small thing and so easily corrected, but their pride got in the way and made things worse. Much worse."

"Price was right (Cheap), shipping was prompt and the items were packaged well."

"Good selection and the when the order arrived I was blown away with how quickly it arrived. I will definitely purchase from them again."

"As always, this order was processed in a timely manner. The products are always outstanding. I haven't had a bad experience yet and I'm sure I never will!!!!!"