"I was working on a project and the monitor went dead as dead can be. A business owner and friend mentioned SurpluComputers and showed me the website from his PC. I debated there was a catch that never in my life did I ever see such low prices. He challenged me to purchase, I thought he was joking, but I did. I also went to Best Buy and purchased a monitor/17". A few days later I recived a Apple/Sony Trinitron 20", and i opened the box, and the outter monitor casing was busted all up. I called my partner, he came over, challenged me to call then, I did. When I manager got on the phone, almost immediately, requested I plug the monitor in, and try it. I did, it worked perfectly find, and the manager said keep it now, and I laughed shaking my head.. a slight pause ... and the manager said, ok sorry bout that had to get something out of the way. We are sending you a new monitor, "A Sun Microsystem 21'in Monitor", yes, for FREE! Isane, no... That is the reality of SurplusComputers "A+/A1" Professionals.

Shawn Earnest
****@****
P.s.s. The Actual Transaction Date Is/Was 01/14/2002, but "The Transaction Year field can not be less then 2003." poped up when i entered it, but anyways. That is my story!"

""Surplus computers"
I bought from surplus computers on many ocasions the past year and must say everything i have got is in very good working order.I have had a couple boxes that had dings in them. (which hence the name "surplus") is bound to happen. but every item i have got from mother boards to hard drives has never had any dents and has always worked better than things i have bought at best buy. so on a scale from 1-10 i would deff give Surplus Compters a 10. customer service wise and product."

"My order arrived promptly and the modem worked fine but the floppy drive/card reader did not work. I received my replacement a little slower than I'd like but it showed up and worked fine too.

I've been happy with my purchases at SurplusComputers and will continue to buy from them."

"Great service and products. The items were shipped fast and came in great condition. Will do business again soon. Thanks for the great prices and service! You rock!!!"

"Overall I'm very happy with Surplus Computers. The only thing i do not like is being able to contact someone if there is something wrong with the order, because you can't! The phone rings and rings or you get voicemail and no one returns the call or you email and get no replies back."

" Good Service! GREAT PRICES! What else do you want!
"

"I have purchased numerous "odd-ball" items from Surplus Computers over the years. Stuff that is hard to find other places, at least hard to find at reasonable prices. Two examples are the wireless IR keyboard and 10-inch LCD monitor that I used in my car computer which I described on my website, here:

http://www.bunkermentality.net/mpc001.html

I've never had an trouble with these guys, even when I've had to request an RMA. They have my recommendation.

Tim "Rockhammer" Whitaker
webmaster www.bunkermentality.net
"

"I really enjoy the number of fun products at this web site."

"While I am happy with what i received, customer support was lacking in my experience. I had to send three emails before i received a reply, and never did receive a tracking number. After 12 days I finally got an email saying one of the items was out of stock. Still no tracking number
:(. finally received the package a couple days later. Still I am going to give them one more try, hope I have better luck this time."

"IN THE BEGINING I HAD NO PROBLEMS WITH YOU GUYS;

NOW HOWEVER IAM VERY UPSET BECAUSE WHOEVER IS RUNNING THE RETURN END OF YOUR BUSINESS IS CAUSEING ME A GREAT DEAL OF STRESS!

I CANT SEEM TO GET MY POINT ACROOSS TO WHOEVER THIS PERSON IS;

I HAVE STATED MORE TIMES THAN I CAN COUNT-[AND DO HAVE RECORDS OF]--THAT I SENT IN THE ORDER WITH THE [RETURN FOR CREDIT FORM]-I DO NOT WANT A REFUND BECAUSE THAT WOULD MAKE NO SINCE!!!

SINCE I SENT IN AN ORDER WITH THE FORM:

NOW I DONT UNDERSTAND WHY I`VE BEEN WAITING ALMOST A MONTH TO GET THE STUFF I NEED TO FINISH THE 10 TRIGEM COGNAC UNITS I PAIDED FOR;

YES THE FIRST MISTAKE WAS MINE -[BUT]WHY IS IT THAT I HAVE TO NOW BE PUT INTO THE POSITION OF
LOSSING MONEY WHEN I PUT IN AN ORDER FOR MY REPLACEMENT EQUIPMENT IN A PLAIN UNDERSTANDABLE
FORM THAT YOU EXPECT TO BE FILLED OUT CORRECTLY.

WHICH I DID:

MY REORDER WAS OVER 4 WEEKS AGO
MY EQUIPMENT REQUEST OVER 4 WEEKS AGO

PRIOR TO THAT ORDER;-I SENT IN A CDRW UNIT BRAND FROM A PREVIOUS ORDER IN JAN 04. IAM STILL WAITING FOR THAT!!!

THIS IS A MESS-[I BOUGHT OVER 2000.00 WORTH OF EQUIPMENT:

NOW IAM THINKING OF GOING TO A DIFFERENT SUPPLIER
BECAUSE WHO-OR-WHATEVER IS CONTROLLING THE DEPARTMENT IS NOT DOING THERE JOB!!!

I HAVE NEVER HAD THESE KINDS OF PROBLEMS BEFORE,
IAM AT A LOSS AS TO WHY THESE PEOPLE CAN NOT UNDERSTAND A PLAINLY WRITTEN FORM>

I NEED MY EQUIPMENT STILL; AS OF THE TIME YOU
ARE RECEIVEING THIS FORM.

DON DAVIS PLUGNGO COMPUTERS
BIG RIVER CAL 92242
***-***-****"

"Hi,The above order number is the last order plaqced with you and very well may be my last!I have called for order information two times now and was assured that the order would be shiped about a week ago still nothing.
I called again today to see if it was shiped and was told that they would call me back as they did not know what is going on with it.
What gives?
Please let me know Bert or Bob Thornley
****@**** ****@**** ***-***-****"

"well packaged, quick delevey for ground

automated shoping cart needs improvement. suggest a final confirmation page making certain that coupons, credits, shipping choice, final costs, etc. are all in place prior to finalization.

Pricing for products is good.

Shipping cost appears high ($9 min.), but on a multi-item order actual costs is low on an average or add on basis. I set up a seperate spread sheet to calculate the add on shipping cost and was dumbstruck how the average costs plumeted.

To boost sales volumn per order, I suggest you use a transparent design for the shopping cart form. Add a column for shipping cost (default gound method), rank the most expensive to ship items first. Add descriptive fields that show average shipping cost per item and per pound.

Web site navigation needs improvement. A third party analysis is in order to discover the many errors of ommision. For example some pages list modems, but do not show all modems available."

"I just made my first purchase the other day and ordering was easy, simple to understand, and I like your policy of always checking shipping addresses. Thanks, Ken Krohel "

"Great product for the price and fast shipping, too!"

"Very good transaction. Good value, fast shipping."