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Return/Replacement policy:
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Verified
5/5

2004-04-02

"Great products, delivered as advertised! The price was lower than anyone else I could find on the web and the shipping prices were reasonable as well. Products arrived in good packaging to protect from shipping damage."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
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Verified
5/5

2004-04-02

"This was the second barebone kit that I've ordered. The first was around May, 2003. I am a satisfied customer with your products and customer service skills. Even though I've have to return my recent mother board because of a defective product, I will continue to shop with Surplus and refer friends and family. Mr. Boris Roberts"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
1/5

2004-04-02

"Bought a few things and needed tech help one one of the items after it was received. I e-mailed there teck support because they have no dial up service and I never got a reply. I have to assume Surplus Comuters only cares about sales and if you have any problems you are SOL. I do not think I would buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being knowledgeable
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Being easy to reach
Making decisions on their own
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Being trustworthy
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Resolving problems
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
1/5

2004-04-02

"most of the stuff I got was missing parts and I never recieved the 20 refund I was promised for late shipping."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
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Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-02

"Great Items and super prices. Shipping seemed a little slow but Price and Great items more than made up for it. Surplus computers is on top of my list for places to go for great deals. Thanks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with

Verified
5/5

2004-04-02

"I have been a customer of this company for over 6 years, (when they were sofwareandstuff.com ). I am a computer tech, and I have often been saved by their stock of older or more obscure products that simply can't be found anywere else. Their specials are incredible ! I check the Site Weekly for great deals. Highy Recommended by Me, and I am a very selective shopper, buying approx. $50,000 in online computer part a year."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-02

"VERY FAST SHIPMENT, FAST AND PROFESSIONAL EMAIL REGARDING YOUR SHIPMENT, AND COPY OF YOUR INVOICE. I WILL CONTINUE TO PURCHASE ALOT MORE COMPUTER PARTS FROM THEM IN THE NEAR FUTURE.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-02

"Great service! I was very statisfied with the speed and acuracy of the ordering process."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being trustworthy
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Resolving problems
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Being knowledgeable
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Overall web site
Web site being easy to use
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Verified
3/5

2004-04-02

"Have not yet bought anything from you folks, but you do have good deals. I will in the future
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
N/A
Ability to determine if a product was in-stock real time
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Ease of ordering online
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Ease of checking order status
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Overall product shipping and delivery process
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Ease of checking delivery status
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Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
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Delivering products on-time
N/A
Overall technical support
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Being knowledgeable
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Resolving problems
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Being easy to reach
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Making decisions on their own
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Verified
5/5

2004-04-01

"I saw a recommendation on Tech TV website site for a cheap mouse on the "Screen Savers" dirt cheap deals. I was a little leery at first, because the price seemed too cheap. I went ahead and ordered a small "Test" order (around $40.00). The order process went smoothly and the items arrived in just a few days and the items were packed fine and I am quite satisfied with everything. I will be ordering again based on this "test" order as I am constantly upgrading my equipment as well as c\several friends PC’s.
Great source for computer stuff. On my next order, I plan on buying some of the tools, just to check out the quality.
Again this “test” order turned out GREAT.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Web site reliability
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Verified
5/5

2004-04-01

"Do not have a invoice since my order was months ago. But I recieved my order within a week and the products have been working fine.
I would suggest that maybe it would be good if a more 'known' brand name was used for the PC's being offered. I have never heard of Jetway so I am a bit hesitant to try that brand.
I will probably be ordering again soon.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Speed of web site

Verified
5/5

2004-04-01

"Great service, as usual. Everything was as described, and shipping was prompt."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
5/5

2004-04-01

"The hard disk drive i bought brand new was of great value. I don't think i could find a better size/ price ratio anywhere else esspecially for a brand new hard drive. keep up the good work surplus computers!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Resolving problems
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Web site being easy to use

Verified
5/5

2004-04-01

"surplus computers has a perfect record of accuracy with all of my orders.never have they made a mistake. and they have shipped my orders on time every time.thank you SC"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
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Being trustworthy
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Customer service resolving problems
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-01

"I've been a regular customer of Surplus Computers for about 3 years now. I have always been pleased with the good quality and low priced items I have received. Occasionally I have made purchases just because the deal was too good to pass up. I hate spam, but always look forward to promotional emails from them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Making decisions on their own
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Being knowledgeable
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