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Product & services pricing
2.50/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
3.75/5

Verified
1/5

2014-11-22

"Available on the website, after the payment, I receive email that the product is of stock and will be available after 10 days, after that date the package arrived after another 10 days."


Verified
5/5

2014-11-22

"Hello,
My first purchase from your shop. Excellent customer service, very fast delivery and high quality items. Thank you very much.
Best regards,
Tapio from Finland
"


Verified
5/5

2014-11-21

"Very satisfied. Fast shipping to Italy without problems."


Verified
5/5

2014-11-21

"Pas de soucis. Top à tout niveau.
Merci, à bientôt.
"


Verified
5/5

2014-11-20

"Well packed and it arrived earlier than expected, given the trans-Atalntic shipping."


Verified
5/5

2014-11-20

"Thanks! It was a pleasure to work with..."


Verified
1/5

2014-11-20

"I payed my product one month ago and nowadays I didn't recived anything!!!First time that happends to my buying online!!!"


Verified
2/5

2014-11-20

"1. They should make it clear by stating that you are charged for credit card commission in a separate page but not just at end of the purchase steps.
2. The ordered item was out of stock although their web site said In Stock until the end of the purchase process.
3. They did not contact me until I enquired about 10 days after placing the order, saying that the item was out of stock like a machine-generated language.
4. I had to cancel the order and it was a relief that the shop made a full refund on my credit card upon request.
5. Unfortunately, there are some things to be done by them to improve the whole shopping experience.

P.S.: Despite the above negative experience, the director of the shop responded to my comments to discuss. So at least, the shop sounds decent and I would like to try them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-11-19

"Nothing to highlight. Thanks."


Verified
5/5

2014-11-17

"fast delivery. product ok."


Verified
5/5

2014-11-17

"I've used them a few times now for small orders of stock I can't buy in the UK. Prices have always been good and postage rates good, delivered quickly. Will continue to use for my business, a very useful contact.
"


Verified
5/5

2014-11-17

"Very fast send. absolutly satisfied."


Verified
1/5

2014-11-16

"Shipped ok but non working product"


Verified
5/5

2014-11-15

"Perfect and fast delivery"


Verified
5/5

2014-11-15

"Did Svetila Deliver? Yes, it did, in time, on full."