ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.17/5
Chance of future purchase:
5.00/5
Shipping & packaging:
4.72/5
Customer service:
4.75/5
Return/Replacement policy:
5.00/5

5/5

2021-01-24

Easy process

"This was my first time selling on swappa and I would use again. The process was self explanatory and a great way to market my phone for sale. Thanks. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

4/5

2021-01-22

Give it a try.

"Swappa works well with device checks and requirements. Sellers have alot more requirements then Ebay or other sites. It gives you buyer protection to dispute bad sales. I'd recommend using it. But with all used phone sites, be careful when buying a used phone. Expect the unexpected and be patient to deal with circumstances that may seem not favorable."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-22

The only place I buy used phones!

"This is the second time I have used swappa to upgrade my phone. I don't want to pay full price for an unlocked phone (getting it new) and feel the security of buying used from Swappa. A great experience again buying a used phone and cannot recommend enough!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-19

best shop

"
It is pleasant in the mere fact of buying and that you get what you pay for
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-14

Purchase Used iPhone

"Swappa was a very safe and vetted way to purchase a used phone. The transaction was great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-14

Everything went good

"Everything was good the worst part was how long the shipping took but thsys the post offices fault, not Swappa or the Seller. He got my package out the same day I purchased it, so he was quick. Besides that everything was great. My 4th time using Swappa and I love it! My new favorite place. Only problem I find is when searching for items they are often classified/listed wrong. Maybe admins need to make sure they're approving what it says. Ex.: Every single time I have seen a listing for the Samsung Galaxy Watch3 Black Titanium version, it was just the regular version in black. I still have yet to see one but I always see listings for them and push the "Swappa I need help" button to have them correct it. Besides staff approving the wrong listing occasionally, I love Swappa and will continue to buy!!! :-)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-01-10

Go-to site for phone purchases

"This is my 3rd time purchasing a phone through Swappa. Always my go-to when I want to purchase an up to date phone at a reasonable price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-01-08

Positive Experience

"Nothing to complain about. Purchase arrived successfully and item was as described."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-01-07

Swappa is excellent

"Swappa is excellent. The company protects its buyers and sellers. I've sold over 20 phones, and as a small reseller, it's great. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

3/5

2021-01-03

Unfortunately they force you to use PayPal

"I had to use PayPal to receive payment unfortunately, and PayPal is a miserably bad company who withheld my funds because I sold one phone and that made them decide I was a “business”, required me to provide a bunch of documentation but then quite literally wouldn’t allow me to submit the documentation (I.e. submit tracking info for shipment, and then when you click in to submit it says “hm we can’t find any order that needs tracking info” but then takes you back to the other page where it says you can’t have your money until tracking info is submitted). And so then it’s a multi-day battle with the miserable losers at PayPal who can’t help you and refer you back to their automated systems and read you scripts about how sorry they are but there’s nothing they can do to help because some other team handles this and you can’t talk to them because that team doesn’t receive calls but I should rest assured that the team is working as hard as they can to resolve this and in the meantime they’re just going to hold my money indefinitely into the future and I will not be able to access it or use it or spend it or transfer it to my bank or anything else. That is PayPal. That is the company that Swappa unfortunately has decided to force us to do business with. So even though Swappa wasn’t the one making my life a living hell just to sell a phone, I never would have had my money stolen by PayPal if we were allowed to accept a payment through any other method."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

5/5

2021-01-03

Affordable and overall Great experience!

"Seamless transaction, item came as shown, shipping was fast and I will def. Use again.. I broke my screen and buying a used a phone in great condition cost the same as replacing the screen itself. Thank you"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-01-01

Enjoying safe sales and purchases for great products

"I've bought and sold a few products and look forward to buying and selling more. It's great that they're selling clean stuff from people and we can buy and discuss on comments and payments and everything is easy"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-01-01

They're my go to for purchasing New/Used Smarthphones

"I've used Swappa for a long time now and I was a bit skeptical at first, but now I recommend them to everyone. Their community is solid and moderators are extremely helpful. I've bought from them 4 times now and I don't plan on stopping now! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-12-31

Well Engineered Site

"The Swappa site is well engineered and easy to use. I was able to easily find, assess, and purchase a Pixel 4 smart phone. The transaction was smooth and the item exactly as advertised. I will shop here again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-12-27

Great place to sell lightly use item

"Been using Swappa for about 3 years now I use to sell my item on eBay but once find out about swappa I switch over , best decisions ever , too much scan on eBay ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges