"The Soleus we bought was great and very easy to set up. Cools a large room quick and is very quiet."
"The dehumidifier and all the accessories came in one shipment on time. Everything works great. My basement is drier than it ever has been. Great experience."
“We are so glad your basement is drier and more comfortable! Thank you for being a Sylvane customer and for trusting us with your indoor air quality needs! ”
"I ordered replacement cooler pads for our air conditioner and the pads were the exact parts as described. They installed with no problems and are working properly. I will definitely re-order our pads from Sylvane. "
“We are so happy to hear this - thank you for being a Sylvane customer! ”
"Shipment came promptly and was exactly what I needed."
“We're so glad to hear this, thank you! ”
"Fast service, easy transaction"
“Thank you! ”
"Shipped quickly, even during Covid-19! Item arrived safely with all the instructions for install. Couldn't be happier!"
“We are so happy to hear this - thank you! ”
"Knowledgeable customer service with fast shipping and great products. Little bit of sticker on Santa Fe dehumidifier, but they are just expensive. "
“We are so glad a member of our Customer Service team was able to assist you with your order. Thank you for being a Sylvane customer! ”
"Great Service and helpful for clarifications"
“We are so happy to hear this - thank you! ”
"Like the product and overall experience. I dislike your choice of Fed Ex for delivery. There was no instruction box on the order form."
"your response to my order was fantastic! i did not expect to receive the filters so soon. because of the current pandemic , your company customer service, and shipping, etc. is outstanding.
keep up the good work."
“We are so glad to hear this - thank you for being a Sylvane customer & for trusting us with your indoor air quality needs! ”
"Excellent and informative website with videos of products. Super fast shipping."
“We are so happy to hear this - thank you! ”
"Quick delivery and good price"
“We are so glad to hear this - thank you! ”
"The purchase was easy and arrived very quickly. Fit perfectly! Thanks Sylvane!"
“Thank you for being a Sylvane customer! ”
"The setup was very easy. I like that the dehumidifier sends the water back outside instead of collects in a pan. Works great and runs smoothly!"
“We're so glad to hear this - thank you! ”
"It took 12 days for Sylvane to get back to me after 4 phone calls with voicemail messages and 4 email messages. I also had to call Fed Ex 3 times and talk to someone out of the US just to tell me the same thing I saw on their website. Sylvane said they finally shipped it 10 days later on the 10th but Fed Ex says they never received the cooler. Sylvane then informed me the order was lost and another cooler was being shipped directly from the factory, which took another 3 days.
They can't use the Covhid-19 excuse because I just bought a cooler 4 days beforehand, which is why I bought another one.
I would have been a little irritated but ok if they just reached out and provided customer service."
A rep from Sylvane, Sylvane3, has responded:
“We're so glad to hear this - thank you! ”