"okay, so it was my first time ever ordeing from system-mods and i only did it because i thought my friend order from them. now , i know that i don't need to go into details about how bad this supplier is, becuase i now alot of people all ready know first had. i mean, you can only imagen how dad a supplier is when their voice mail are full and they don't take the time to answer your emails. my order was short i x2.6 and i placed my order on jan/7, i contact them the very same day to tell them about the problem and insted of helping me, the acused me of trying to get a free chip (F**kU), i tried and tried to get this resolve, talk to them first thing in the morning (before all of the "problably" 1000 other conplains beate me to the line) sending them emails (left 2 to 3 vmassages, abd then could never againg, cause the vm was full). so i though i would do the next best thing, so i called my c/c and told them to stop payment for the amount of the x2.6 and they did and just yesturday feb/10 i got and email for SM saying my order is on the way. 1 moth 3 days later for one chip. now, do you tink you sould order from them?? i don't know if your that stupid, but would i or and of my friends ever order from them? you bet your ass we won't!! o and i later find out my friend was ordering from madman. i haven't order from mm yet so i don't know how they are, but i sure as hell know that i would never order from s-m againg EVER."

"this has been my 3rd or 4th order and it never fails!!! allways get my stuff and in good time too!!!thanks system-mods!!!"

"good store, you get your item on time, will buy again. "

"Shipped in 1 week. Ordered Sat night got it Friday! Excellent. They are very good and helpful about troubleshooting. BUT RMA (return) POLICY SUCKS! All they tell me is wait and your new chip will be in. No dates, and you cant talk to anyone other than the techs. The techs are great but the company doesnt integrate their departments."

"I placed my order on January 1, it was shipped the business day after and I received it that same week. Everything works exactly the way it should. Definitely would (and will) do business with them again."

"I placed an order with system-mods on Nov.24 2004 and recieved a partial shipment notification e-mail on Nov. 30th. Recieved package December 14th and yes it was only part of my order, as I did not recieve 2 mod chips. I contacted them and they said they would ship these out the next day and were sorry for the mistake. Well, this was on Dec 16. It is now Jan.22 2005 and I have not yet recieved the rest of my order. I had no probelms with the company in the past. It seems to look like they do not believe me, and just say what I want to hear to shut me up. Yet I have all the e-mails they sent me as proof that it was a partial shipment.
Very frustrating:(

Update Feb 9/2005
Still waiting, order status is still at reprocessing/investigating...almost 3 months and still nothing!

Update April 1/2005
Finally recieved the rest of my order, I hope this company learns from all their mistakes and makes customer service a #1 priority!!!"

"I recently have gotten into the XBox scene, a true noob. I came into this blind, and decided to order from System-Mods. My orders showed up quickly, and when I got lost on something, I called the number on the site, got a guy in sales that walked me thru the entire process, and was patient and gave excellent recommendations. I definitely give this company a thumbs up!!"

"Super fast ordering and delivery. i ordered it on the 19th and it arrived on the 22nd.

10/10"

"Very unsatisfied with this seller. Forgets to ship something as minor as a single screw and refuses to send me a replacement screw that probably costs 2 cents. Upon notifying this seller they said "we will investigate." Yes that was their entire email. What is there to investigate. My package was missing a screw so send me one. What is an investigation going to do. When I requested a refund they did not even respond. I will not be doing business with them again. If they are too cheap to correc their own 5 cent mistakes then I prefer not to give them any more business. The product was an Xecuter 2.6 with the Xapter. As you know the screw on the motherboard is far too short and Xecuter includes screws with their Xapters which System-mods failed to pass on. "

"Placed order on 12/23/04. I received a confirmation email stating that my order has been shipped on 12/27/04. My credit card was billed on 12/29/04 for $205. After several emails and phone calls I spoke with someone that said they had trouble with there system and my order has not shipped yet. I then received an email on 1/11/05 with a UPS tracking # this time. Shipment should be here 1/17/05. I hope order is complete. I’d hate to have to wait another month for anything missing.

They could have upgraded the shipping method to make up for the delay.
At this point, I'm not very happy with there service.
"

"Order 64574. Order was processed and delivered relatively quickly. Excellent shipping rates. Had a mixup with one item (new product and busy holiday season) which was happily resolved. Most orders should go smoothly but if there is a problem, make sure to send back with confirmation and a note to make verification easier. The IRC support is excellent. Also, be courteous and patient, and your problem should eventually be resolved to your satisfaction."

"Place order for xbox fan. Got an email for ups on shipment. Never got it called and was told it was a mistake to wait a couple of day they are out of product. Can not get anyone on phone , email or there live chat. "

"Placed the order on Dec. 24, 2004.
Payment was processed on Dec. 28, 2004 and UPS Tracking number issued.
It is now January 12, 2005 and I can find no trace of my order nor can I get a response from System-Mods. This is my first order with SMT, that is, assuming I actually have an order to report on. So far the Customer Service leaves a lot to be desired."

"Without a doubt the BEST CUSTOMER SERVICE, EXTREMELY KNOWLEDGEABLE about the products they sell. Prompt Delivery, great prices, a pleasure to deal with."