"Ordering things is hit or miss. I ordered an iphone charger and it came to me several days late because whoever made the label mixed up my home address and work address. Not only that but they packaged it in flimsy packaging and it came broken. Luckily the people at Tanga were nice enough to refund my order and let me keep the charger but.... like I said, it was broken.
Currently, I place an order on 10/28. It is now 11/10 and I STILL haven't received my package. Tracking info has it way across town because I feel they mixed up my addresses again.
I used to order here all the time but now I cut back because they seem to make crucial mistakes."
"Boring review here. I ordered. It came when they said it would. Perfect. "
"Fast delivery and well packed"
"I'm so happy I found this site, was really pleased with my purchase! thank you :D"
"I love tanga have not been disappointed with any of my many purchases from them yet"
"I finally received my order from Tanga. It shipped about 2 weeks after the website said at the time of order. I am not impressed with the quality of the jewelry. The chain on one of the necklaves that I ordered was broken. My daughter ended up fixing it. There should bea phone number available to contact someone when there are issues with an order. Not ordering from this company again."
"I ordered something 11/01/14 paid extra to have it shipped early,still have not received it as of today."
"I just love Tanga. They are my go to for anything I am even thinking of purchasing. I have bought several things and all of them have been good quality. I received them very quickly also. Usually in about 3 days. I tell everybody I know to shop with Tanga. Love you guys."
"I have ordered multiple times from Tanga, as I have always been very pleased with their products. Recently, I was not happy with a purchase I had made, and they refunded me for the item, no questions asked! So few companies listen to their customers now-a-days, and I find Tanga's response refreshing, and I MOST DEFINITELY will shop with/from them again!!!"
"The first time I purchased something from Tanga it was so easy. I found myself so happy for the deal I found, I could hardly wait for it to arrive. So like an excited kid after a few days had passed I was worried they had missed my order. So I wrote to their e-mail outlining my concern of the products I ordered. To my surprise they answered first thing in the morning. I could not believe how fast they got back to me. I had the nicest lady explain to me that my order was not missed. She totally assured me my order was on route. I apologized for my over excitement. She totally understood and explain how it all works. I am now hooked and watch daily for deals. Thank you Tanga team you rock.... Johnny:)"
"The item I received didn't work and the instruction manual provided no help. Disappointed with what I received. "
"Thank you for the quick delivery of the lovely
"I love you to the moon and back" pendant.
It's perfect My stepdaughter will be delighted
When I give it to her."
"Tanga is amazing! The prices are what originally drew me, but the customer service was outstanding! Every rep has been great, but recently I had a delivery issue and some defective products and I worked directly with a Laura. She truly went above and beyond what was expected. Extremely professional, SUPER responsive and very friendly and understanding. 95% (or more) of what I've purchased has been perfect and exactly what was advertised, but in the few instances where there was a problem, they rectified it right away. Have no fear buying from them! Thanks Laura!"
"Horrible company. It says, "Thank you for supporting a small company". They WON'T ship to Hawai'i, Alaska or the Armed Forces. The United States Post Office ships here. The bloody priority boxes are FREE! I use Daily Sale. They have the same deals AND they ship.
Living on an Island in the middle of the ocean, we support OUR local businesses. Small businesses. "
“Hi there t_beckett20.
I am so sorry to hear about your frustration, and please let me assure you we are working on shipping our items to Hawaii and Alaska! For the time being, on some items you can ship to Armed Forces within the continental US.
We are a small company, so as you can understand sending some of our items too far can be quite expensive for us! We love to hear that you would like to purchase, and we are working on this request!
Again, we're so very sorry about this, and we take into account whatever our customers say about us! We'll be sure to let everyone know when we have the capability to ship further!
Thanks,
TangaAllison
Customer Service Manager”
"I was very excited knowing my package was delivered so quick. But as I opened it and set it up in my sons playroom I was very disappointed when I tried to write on It with the chalk it came with and the chalk didn't work on it, instead it looked( like when you write with a pen that has no ink)"
“Hi there Vancessa090513,
I'm so sorry, I don't see that you've attempted to contact us about your item yet! We would be more than happy to assist you with your item should you write in to us!
Please feel free to contact us at www.Tanga.com/support for our customer service to assist you!
We hope to hear from you soon!
Thanks,
TangaAllison
Customer Service Manager”
A rep from Tanga, TangaMonkey, has responded:
“Hi there quickelmo,
I'm so sorry to hear about this! I see that you haven't written into our customer service team for any assistance. I'll include the link below, should you like to write to us, we might be able to help out with some instructions.
A lot of our items are bulk packaging, which might mean we bought them as a closeout in order to get you our customer the very best price. Sometimes this can mean items arriving without instructions.
Regardless, if you visit www.Tanga.com/support the customer service team may be able to assist you by contacting the warehouse about the issue!
Thanks,
TangaAllison
Customer Service Manager”