"Not only did TankGuys have the E3110 in stock for a great price, but your customer service is awesome!! I had accidentally entered my email address incorrectly when I created my account with them. So, after purchasing my proc, I never received an email verification, nor was I able to sign back in to the site.

I sent TankGuys an email with my correct email address and asked them to correct the mistake. I sent my email at 6:26pm PST on a Monday evening. Just 11 minutes later, I received an email from TankGuys letting me know the problem was resolved and that I should be able to login now. Sure enough, I was able to login successfully.

Now that's what I call customer service!
"

" was purchasing a Q9450 and everyone else was out of stock. It stated on their website that they could not guarantee same day shipping on this product. I sent an email asking when it could be shipped. Within 30 minutes I received an email stating it could be shipped the next day which is fine since it was already about 2:00. The price was cheaper here then at many places that didn't have it. They responded quickly to emails. They shipped on time. I'd buy again. "

"Great communication, fast shipping and working products. What more can you ask for? TankGuys did a great job. Love my Q9450!"

"I was able to have the order held at a FedEx terminal that was near my job rather than having it repeatedly sent to my home while I was at work so that ended up working out, it ended up being a day late, which I can not hold TG accountable for if Fedex did not pick up.

I do have to give them credit for actually having the Q9450 in stock and not taking advantage of the shortage and charging a premium.

As for my original review I would like to change my rating to satisfied. I may order from them again but I prefer a reseller that is able to ship to my work addres, though I could always pick orders up from FedEx if needed. I respect their reasons for strict shipping to billing address, it is just inconveinent for me.

As far as responding to my inquiries, today is the first time I have heard from them and I checked my spam / deleted messages. I do not see any other message from TG that I may have missed at the time. They didn't receive some of mine, I didn't receive some of their's, so maybe there was some kind of problem that day.



"Your order will ship out on Monday, FedEx tracking number:"

Well, it didn't ship Monday. They claim that they needed more time due to heavy orders. Did they inform me? Did they even answer my inquirys when Fed Ex did not recognize the tracking # they provided on Monday night / Tuesday morning? No.
Late Tuesday they put up a disclaimer stating all orders for the item I ordered would not ship out until late next business day after order.

I timed my order to arrive on my day off, when I would be home to sign for it. When I found out it was delayed I attempted to reroute it to my work address or have it held at the nearest Fed Ex facility for pick up. while Fed Ex was acceptable to this , TG was not and my order proceeded to my home, late , when I was not home to accept it. All my requests to TG to redirect the packagewent unanswered, all my requests to Fed Ex to reroute it were overridden by TG.

While I am happy TG had the item I ordred in stock, ultimately their service was disappointing and I would not recomend them.
"

"Great communication. Always willing to answer questions and very knowledgeable about what they sell"

"Purchased Intel Core 2 Quad 9450. Super fast shipping, and outstanding customer service!"

"Very satisfied.
Ordered a set of Team Xtreme PC2-8000 at an excellent price.

Was a minor delay with shipping, due to the fact that the part was shipped direct from the manufacturer, but I contacted them through overclock.net forums and TankGuys straightened this out quickly.

Later I ran into a problem that I thought was memory related, and was ready to RMA. Tankguys was very strightforward and did not try to give me the run around. Without delay they told me who I had to contact to get things straightened out. Fortunately, I discovered my problems were due to an error on my part and after some tweaking, I did *not* have to RMA.

I'm quite satisfied with my experiences regarding TankGuys thus far. They are a smaller company and it feels like dealing with a competent local store, but with competitive prices. They seem to really take care of their customers, the service is excellent."

"TankGuys went out of the way to guarantee a specific stepping on a processor, and were informative and open every step of the way when delays occurred. When a requested shipping change was overlooked on their end, TankGuys were kind enough to reimburse all shipping.

They've gained a customer for life - as long as TG are in business and have what I'm looking for, I'm ordering from them."

"Awesome service and commitment to "taking care of the customer!""

"Took the time and effort to promise a special stepping. Plenty of communication with the customers on progress and took time to honor special needs."

"Tankguys is the only vender that took the time and effort to insure that us users got the G0 stepping of the Q6600. Plus when his suppliers messed up and sent B3 steppings, Tankguys was willing to do whatever the customer wanted, even at a loss to themselves. Tankguys will be the first place I go from now on. Rate an 11."

"G0 Step Quad 6600 pre-order. Went fine, got the G0 Step Quad processor and it works fine. Tank Guys kept updates on the site to let everyone know what the pre-order status was. All in all a good experience. Would buy again on special orders. Wanted G0 step not B0 and this was the deal!"

"Excellent service, they go above and beyond for there customers. I would highly recommend Tankguys for your computer purchases.

They provide excellent communication, great service, and fast shipping."

"Tankguys really went the extra mile with the G0 stepping Q6600 pre-orders. They kept everyone updated one what was going on and when to expect these highly sought after quad cores. I'm going to do more business with them in the future."

"There were some shipping problems and TankGuys went the exra mile to take care of it. :)"