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Verified
4/5

2006-12-04

"Great reseller. Answers email same day, works over the weekend with billing so that shipping is done ASAP. Would recommend to everyone, they are the best."

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Verified
5/5

2006-11-18

"I have ordered two sets of Team RAM from TankGuys, and have been pleased with their service. I haven't had to talk to or email them, so I can't comment on that, but the lack of communication does say they usually get stuff right the first time! This is my go-to place for memory since NewEgg doesn't carry Team RAM. Big mistake, 'Egg!"

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Verified
5/5

2006-11-03

"I am very satisfied with TankGuys for several reasons.
I had questions prior to the purchase that were addressed immediately, in fact within a few hours, even though I made the inquiry on a Sunday.
The item arrived with secure shipping and packaged in such a way as to insure against damage.
I will shop here again and will also recommend TankGuys to my friends.
Thanks TankGuys.
"

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Verified
5/5

2006-10-23

"I recommend these folks. Ben was VERY helpful with me on MANY levels, discussing technical aspects of the products I was interested in, and even about products he didn't offer at the time!

They shipped immediatly and product performed as advertised.

Good folks with top of the line products, give them a try like I did!
"

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Verified
5/5

2006-10-18

"Excellant customer service! They answered my pre-sales questions promptly and kept me informed on the status of my order. Highly recommended."

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Verified
5/5

2006-10-13

"Very fast shipping. Although they don't guarantee that they can ship via your selected method. Ben, part owner, frequently visits ocforums.com He was super helpful in helping me get an RMA for some defective ram. Even gave me his conacts email. Tankguys are one of the best small businesses that I've dealt with. I will but from them anytime. Even pay a little more to support the small guy."

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Verified
5/5

2006-10-08

"I enjoyed my first shopping experience with TankGuys and expect to do more business with them in the future.

They did send the memory and a seperate pack in the same box with the heatspreaders for me to apply myself... which I choose not too, since they don't affect performance, and sometimes I feel they actually adversely affect performance... So, I like the fact that they ship the spreaders seperate giving the individual the option to install them or not... removing factory heatsinks can be a pain... nice touch!

Anyway, I will most definitlty be doing business with them again!
"

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Verified
5/5

2006-08-19

"Very polite and great to do buisness with. I ordered an item that was priced lower than anywhere else on the web. I appreciate the pricing and customer service."

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Verified
2/5

2006-08-13

"Great communication, just wished my order would of been cancelled when I asked. It caused my account to go in to the red thus I had to pay some banking fees because of this."

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Making decisions on their own
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Verified
5/5

2006-07-29

"TankGuys is one of the most customer-oriented web-retailer I've ever dealt with. There have been at least 5 times that I have emailed them with a question and had it answered within 10 minutes! That's unheard of. Everything they do is professional and keep the customers in mind. I appreciate the level of attention they give and really try to meet my needs. The prices are not the lowest on the web, but combined with the customer service, this is one of the best places to do business. I can rest assured that my orders will be taken care of in a timely manner and with great care. Thanks TankGuys!"

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Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
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Making decisions on their own
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Customer service making decisions on their own
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Verified
5/5

2006-07-29

"Wow! I must say I was really surprised when Fedex delivered my order on Saturday since my order was shipped ground. I don't know if it was Tankguys or Fedex, but Im impressed. Every aspect of the order process was perfect and I will definately do business with Tankguys again. Thanks for the great service and good price!"

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Verified
5/5

2006-07-24

"Excellent vendor!! Great communication, clear policies on website, good pricing, and very good packaging/shipping speed/quality. I received the motherboard I ordered quickly and was given the tracking number as soon as it shipped. I asked a presale question about the board, too, and was responded too quickly and very politely. I wouldn't hesitate to order from them again (infact, I actually have, to pre-order a Conroe Core 2 Duo CPU to go with the board =))! Thanks!


EDIT: I discovered that the motherboard I had ordered came with a BIOS version that did not support Conroe. The manner in which TankGuys handled the situation was great, and was resolved to my satisfaction quickly and easily to obtain a new chip with the right BIOS to be sent to me from the manufacturer. Thank you again for the polite and knowledgable customer service. A company shows its true colors when a problem arises, and TankGuys passed with flying ones =).
"

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Verified
5/5

2006-07-21

"Ordered an ASUS P5W-DH 975X from tankguys. I pre-ordered the item. Ben, the co-owner guarenteed that the motherboard would ship out the same day they recieved it and he kept his word. It was shipped promptly (i.e on a Saturday afternoon).

I was in the process of moving to a new apartment, so I requested that it be shipped to my work address. He said "not a problem" and that was taken care of.

These guys have their own forum where you can get your questions answered almost immediately. They value customer suggestions. Upon my suggestion, they will be stocking Zippy Gaming PSU's pretty soon. Again, top drawer stuff.

I love responsive customer service, i.e service which is actually customized. I like it when an actual person responds to your queries, not some generic BS e-mail blah blah. On these accounts, I have to say that Tankguys have been the one of the best stores I have dealt with. This would be my go-to store for all future computer related purchases.

I would recommend them very highly.

Reviewed by,
-Super Nade, ocforums.com
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
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Resolving problems
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Customer service making decisions on their own
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Verified
5/5

2006-07-18

"Excellent customer service, and always keeping the customer informed. If you want something specific and they sell it, they'll find it and get it for you."

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
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Making decisions on their own
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Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
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Overall web site
Web site reliability
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Web site being easy to use

Verified
5/5

2006-07-05

"I was a bit weary of tankguys at first because I hadn't heard of them however I visited resellerratings and was very impressed. They were stocking the very hard to find Team Group ram and had an incredible price on them. I ordered them June 18th and they were shipped the next day alng with a human-written letter saying that they had to have them shipped directly from Team. I was very impressed by the communication. The order came quickly via Fedex with normal shipping and was recieved the 24th of June. I was very impressed with them and will be placing a pre-order for a Conroe processor tonight."

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Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site