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Verified
4/5

2012-12-18

"Sales representative was helpful in getting the information about the software before order. The order was processed promptly."

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Verified
1/5

2012-12-13

"Awful customer service. I placed an order for a scanner. Emailed after 5 days since I didn't hear anything, called after 7 days. The woman had placed my order on hold because they were supposedly out of stock then she tried to order something else for me and never got back to me about it. I ended up canceling my order and buying something over eBay. Terrible, terrible service. Beware!"

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Verified
5/5

2012-12-13

"Very good - easy to order, download and serial numbers came in a few hours"

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Verified
3/5

2012-12-06

"Overall I am okay with the purchase, my only suggestion is when you have to verify an order, leave a message. Some customers don't have the time to answer a call while in meetings. This was the most frustrating aspect of this purchase.

Three people 'attempted' to 'call' me to verify the order. Obviously I am grateful the business does this as its for the customer's protection. However, if no one answers leave a message with phone number, along with instructions on what is needed.

I was completely amazed how many times I had to email and call because my phone number, supposedly wasn't present. Only to have the last representative who finally did leave a message call me at the original phone number given at the time of the order.

Additionally, when a customer calls to complain that the phone number provided at the time of placing the order. Please teach your phone advisors that, 'Well obviously it wasn't or we wouldn't have called' is not the best thing to say first . Possibly, asking fir my order number or my name might possibly be more constructive to let me or any other customer, feel like the person on the phone has the ability to at least note the problem.
"

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Verified
5/5

2012-12-05

"Thank you so much for the great customer service. Michael Vervier was so professional and gave great customer service. The whole process was seamless and quick. I will definitely be doing service with you again."

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Verified
4/5

2012-11-22

"Good price but took a day longer thaan it should have to get download code."


Verified
5/5

2012-11-15

"TechXtend had the best price on the software I purchased. Website was easy to use and email with registration code arrived quickly."

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Verified
1/5

2012-11-14

"Zero Stars. Terrible service. I have never received the product I ordered. I never received confirmation invoice. I notice they cashed my cc five seconds after I ordered.
Who are these guys.
"

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Verified
5/5

2012-11-09

"The sales executive was helpful and the product/license key were delivered promptly."

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Verified
4/5

2012-10-31

"This order extended my Intel Visual FORTRAN Composer XE license. Finding the necessary SKU on the site was very easy, and the order process was straightforward. My only down comment is that, even though this was simply an electronic license extension, TechXtend treated it like a 'shipping' process, complete with emailing me two days later that my order had 'shipped'. Hello - two days to send me the email with the license file? Strange. "

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Verified
5/5

2012-10-02

"Great service! This is our second order placed through Techxtend, and we've been very happy! We are a return customer!"

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Verified
5/5

2012-09-25

"Order went very smooth! Sales person was very knowledgable and answered all my questions. He also had very good follow through with a quick response time to additional questions."

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5/5

2012-09-19

"These folks have always been reliable. I am a satisfied repeat customer. Lowest prices on software that I use."

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Verified
5/5

2012-09-19

"Ordering from TechXtend was great. Elizabeth H. helped me with my order and was awesome. The price for the software I purchased was just too good and I had it electronically delivered really quickly. I'll DEFINITELY buy from TechXtend in the future!"

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Verified
4/5

2012-09-12

"Good support. Fast response. Friendly sales staff. Overall I am very happy with my experience with TechXtend"

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