"Got an email immediately saying the product was reserved and pending shipment. 3 business days later, not shipped, no update, no response to two emails, no way to cancel the order. HOWEVER, when the owner got back to me, I discovered what this site is really about -- a very small business that appears to be run by a small staff (maybe even just one person) and sells one of a kind or limited availability stuff.

Long story short, when he got back to me, I asked that he cancel my order (I had already bought the part locally). He refunded my money and sent me the part anyway for free.

So... this isn't New Egg. But he's a reputable dealer.

I'm changing my original one star rating to 4 based on his repair of the situation."

"Bought a heatsink for my computer (socket 478), they sent me some knock off from china that was too big for the socket, the fins on it were bent and the clips that came with it would obviously not work with that style of heatsink, sending it back to them would be a waste of time and their low prices don't make up for my wasted time. i now have a paperweight."

"WOW!
My order shipped faster than any other place I've tried for repair parts. Great price and fast service. TekGems will see me again.

PM"

"Fantastically fast. I received my order the next day, even with choosing standard shipping. I will definitely shop with them again when I need something they carry."

"TekGems.com asserts on its website that all orders within the U.S. will be shipped for $5.00. I ordered 25 Fellowes folder holders. Company refused to accept order unless they increased fee for shipping to ~$23. "

"HORRIBLE customer service, paid for 2nd day air and waited 4 days for them to ship it. Cancelled the order before it shipped but they ignored me and shipped it anyways. Then I get my card and it's not even the one I ordered!! Worst experience I've EVER had purchasing online. I will never use this company again!"

" Excellent service with lightning fast shipping!! Would definately recommend to others!!"

"Great servicd. Requested and received aproximate shipping time and the cable worked great. (A printer cable to work with USB) There was even a disclosure of an instance where it wouldn't work with the description. I will surely return. thanks"

"Order was filled and shipped promptly. Shipping isn't easy to the Virgin Islands and he worked with me very nicely. Recommended."

"Ordered 2 USB to parallel cables, they were shipped very quickly, arrived with no problems, and worked well. Would definitely order from this store again."

"Warp Speed Shipping! Fast Response with emails! Keeps you updated with your order. Everything worked right out of the box! Very happy will be back!!"

"super fast shipment, wonderful hard drive."

"Quick and satisfactory response."

"Easy transaction. Got exactly what I ordered with a prompt delivery. I would order from them again."

"It was a very good experience. Order arrived quickly, and we were happy with the shipment."