"We recently started a new law firm and were looking for a phone system online. We came across Telco Depot and purchased an X16 from them. Everything has been so smooth from Ordering, to installation, to customer support. One of the phones we received didn't display properly and they sent a new one immediately, without waiting for the return of the faulty one. Each time we have called Tech Support for a myriad of issues (for us non-techie lawyers), Telco Depot has given fabulous service and taken care of the issue. I highly recommend Telco Depot to anyone looking for quality products with quality service. "
"Telco Depot provided a great education for us - we new very little about phone systems, and they spent lots of time educating us on products that would best fit our needs. They didn't try to up-sell us, and their service during set up was thorough and accurate. They were patient with my many phone calls and questions. I highly recommend telco depot and will use them again with future communication needs."
"Highly recommended, pleasure to work with.
Their support is superb !!! They have done a very good job helping us select the right phone system, with their help we installed the system ourselves. Last week we had to reconfigure our office space, and therefore, reprogram the system. Telcodepot’s support team was there for us. They set an example of excellence.
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"I will look to these guys first for all of my telecomm needs in the future. While they are in NY and I'm in GA, they still manage to be more accessible than the local guys to answer my questions...and boy do I throw questions at them.
I was asking questions of them via the online chat prior to my purchase, to help me figure out what would suit me best, and I just started a chat with Tom again today (2 weeks after my purchase), because I had a tiny little question. Every time I have chatted or spoken on the phone with any of the guys at TelcoDepot, they have been nothing but pleasant and helpful - regardless of how tedious I may be to them.
They helped guide me to the right product for our environment, and have been very frank about strengths and weaknesses of the system. I wound up going with a Response Point system, and have been really pleased - they helped me find a system that suits our company perfectly.
Everything with these guys is very prompt - I even got a phone call from Tom about 2 minutes after I ordered the system because he wanted to be sure that he had a chance to offer to program the system for me (a service I believe they offer free of charge with every system purchased through them). How's that for service?!
I decided to order a basic system for a trial run, and to add phones later since we liked it. I never once got a hard sell to push me towards more expensive gear, or to purchase all at once. They just took good care of me, and trusted that their service, and the product would bring me back to spend more money with them. They were right!
I've ordered twice from them (once for the system to try out, and again to get the rest of the handsets needed to fully roll out the system). Both shipments went out incredibly fast (early next day for the one I ordered in the late afternoon/evening and same day for the one I ordered in the morning). Email updates on my order were prompt and thorough - I always knew where my order was in the process.
I honestly can't say enough good about these guys. It sounds corny, but they really are top-notch service. They deserve your business, and if you don't believe me, fire up an online chat with them and decide for yourself."
"A big thanks to Tom and Paul at TelcoDepot.com! As a novice to phone systems they were very helpful every step of the way. Outstanding service and prices. Thanks again guys, appreciate all the time you spent with me."
"I purchased a complete voice and data System installed by Telco Depot (Rack, smart switch, patch panel, Allworx System, etc). In my system I have attached a security system, cameras and router.
They provide Super fast shipping A+++++. The Service was better the any local company, they call me all the time, and they send me a professional technician to do the installation, Eric help me later on remote with no just the allworx, he fixed a problem with my cameras system connecting to internet. Service A +++++++
This Allworx phone system is working great with to remote phone in Puerto Rico and Venezuela.
I’m very happy; I will buy from them and any time, Thanks Tom... A++++
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"Tom Grinde installed a new phone system as a real expert! He was thorough, efficient, knowledgeable and helpful. He gets an A+++++++++++from me. I will recommend him and Telco to others without reservation. "
"I called Telcodepot and they took the time and helped me understand what's the best phone system for us. We love our xblue system. Would highly recomend working with these guys A+"
"I purchased a Plantronics headset which was shipped the same day and arrived the next. They helped me with my phone connection. Paul was great. "