ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2011-06-30

"Very good! I loved their helpful staff--always willing to answer a question. We asked for the pre-programmed phone, and they did it wonderfully too!"


5/5

2011-06-27

"Ordering was quick and concise and very friendly!"


Verified
5/5

2011-06-16

"Purchased a XBlue network phone system a few months ago. Support was A+++. If you're on the fence, don't hesitate. Excellent product with excellent customer support."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-06-09

"Great products and service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2011-06-08

"Telco Depot was very helpful in securing a part that was not in their stock."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2011-05-25

"This was my second purchase with Telco Depot. They have very competitive prices, but above all, their service is phenomenal. Paul and Joe are very knowledgeable and patient."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-04-29

"Telco Depot is a valuable partner to our company. We were in need of a new phone system with queuing capabilities as we were expanding our call center.

Telco Depot suggested the perfect system for us, the TD-2000 Server. It is a great system and will do everything we need for years to come. You should call Telco Depot and ask about this system. It will save you lots of money compared to other products with similar features. We purchased it along with 20 Yealink phones and a 3 Zone paging system. We use it to run our call center with 3 queues along with all of our other normal business telephone needs.

The customer service and support provided by Telco Depot is bar none. They have walked with us the entire way by guiding us and coaching us with regards to set up and installation. We feel that Telco Depot has gone above and beyond for us and will continue to do so, even as we expand our business.

We would not hesitate to recommend Telco Depot to anybody!

Jeff Wishek
General Manager
AmericanRVCompany.com
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-03-22

"Both Tom and Joe were great to work with. We purchased an 8 station x16 phone system from them which they programed for us and had delivered in 2 days. When I had an onsite problem, Joe talked me through the correction eaisly. I had researched phone vendors for 2months and for price, ability to meet our on site requirements and flexibility--Telco won hands down. Now that the system is up and running we have confirmed that our initial research led us to the best phone system suplier for Our needs"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-03-21

"I recently purchased a TelcoDepot VoIP PBX with 10 phones. This is my third PBX that I have owned over the past 10 years (prior systems were Avaya & Panasonic). TelcoDepot has been exceedingly responsive to all my post-purchase questions and concerns. I originally purchased several different Yealink model phones to try them out. After I tried them I swapped some of the lower ends for the T28s which are great. I got a prompt refund from TelcoDepot for the returned phones. Anyone who buys hardware combined with software has to care about the ultimate total cost of ownership - the time and effort to make it operational. As a lawyer with only a modest technical background I found the TelcoDepot people to go above and beyond the level of support that one could rightfully expect. I am also using their VoIP lines which have been very good. They have an excellent work ethic and appear willing to do what it takes to make a customer satisfied. I would highly recommend them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-02-17

"Telco Depot is fantastic! Bought an XBlue system from them and when the install didn't go as smoothly as we hoped, we spoke with Isack there and he took the time to figure out the wiring issue that existed on our side of things(the equipment we purchased was fine!). He gave us clear directions on how to change our wiring to make the system work properly. Now we are up and running and the Xblue X16 works great! It was a pleasure to work with such a professional company. Thanks Isack & thanks Telco Depot! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-02-14

"Our switchover to our new Telco Depot system was a little bumpy, but their support was there to fix it right away. They certainly delivered more bang for the buck than anyone else we've worked with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-01-21

"Telco Depot was very informative on their products both on their website and in person (I bought the syspine A50 plus system). The cost of the systems were the best price I found and they continue their excellent support after recieving the product and walked me through all the setup (even did the initial setup before they shipped so that I could just plug the system in). Only positive experiences and no extra charges."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-01-05

"My partner and I are opening a new small business in Tennessee. We wanted a full service phone system, but were not willing to take on the complicated systems I had read about on the net and frankly could not afford the 5 figure systems that were out there. My partner found the XBlue system on Amazon. When I asked Telco about the pricing difference they mentioned the phone on Amazon did not include the "box" - Telco was less expensive for the "package" and came with real service.

Speaking of service - the phone system was ordered and received two days later (three days promised). There was no shipping charge. Tom Grinde spoke with me for over a half hour, patiently addressing my questions. I had to call about two small issues - neither an issue with the system. Service AND price! The two words a small business owner loves to hear.

The instructions were simple and easy to understand. I told my partner, either these are the easiest instructions I have ever read, or the first time I have ever taken the time to actually read the instructions. He said probably a bit of both.

Our system is installed, with no high priced consultants. Telco pre-programmed many of the features such as day and night time parameters. We did the rest ourselves - and I was never able to learn how to program my VHS (dating myself). The online video tutorials were a great help - we had each of our staff listen to them.

If this sounds like I am a Telco representative - I am not. I offered to write this and they gave me this site. I have also offered myself as a reference - this system is that good, like getting champagne at a Pabst Blue Ribbon beer price.

Lastly, when I described the system to phone installation contractor, he said if it works please call me since he has had numerous customers who want the features of the XBlue system, but won't or can't afford to take on the $10,000 and up systems. I have called him.

One VERY Satisfied Customer
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-12-17

"Excellent customer service! Very friendly rep who was extremely patient with me and very thorough as far as learning to navigate the system."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2010-12-15

"Superb fast service, we were in a bind over Thanksgiving--phone system died and we needed a new one fast.

We bought a 6 line Xblue X16 setup
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A