" Outstanding product and even better customer service. Consider my a loyal customer!!! Thank You."
"They process the order pretty quick and kept me informed during the shipping process until the order arrived."
"I purchased this hot air rework station. The price was unmatched by any other retailer. I did need to call TEquipment to clarify a question I had and they answered the phone within a minute. The person I talked with was very knowledgeable of the product. I met the free shipping threshold and received the unit in a few days. I intent to use TEquipment in the future and would recommend them for your electronic needs. Tom, Northfield MA"
"Title says it all. No complaints."
"I have purchased several products from you and I am very satisfied with your quality and service."
"I got another nice B&K 1642 Power supply from TEquipment.net. These things are like batteries, 40-amp batteries. Planning to use them with a high-power op amp for electromagnetic experiments. I love dealing with TEquipment.net. Their web site is easy to use, they have the best prices, and they sell excellent products. I received my new power supply so fast that I was amazed. Thanks, TEquipment.net! "
"I ordered the wrong thing at first (electronics not 100% in my wheelhouse), but the staff were helpful in facilitating a return and refund. I did more research and found a part that would work. I'm sure if I had just called in the first place I could have saved myself some trouble. I would order from this company again."
"Ordered the same item twice. Both instances the item failed to ship as advertised as well as told by customer reps. First excuse for it to take a week to ship was the Labor Day Holiday. The second attempt was to be overnighted and days later hadn’t shipped.
I moved on and have yet to be refunded for the lack of service…I was also contacted after all of this to confirm shipping addresses and told that I needed to help them recover the item before I would see a refund.
The staff so have spoken to we’re very friendly and are aware they clearly have shipping issue so if time is vital to you…do not purchase here. "
"We ordered pinless moisture meter from these folks and, first of all, the prices were better that others. Then they delivered in a much better time than what they first projected. I will definitely do business with this company again!"
"Great prices and quick shipping."
"I have bought several times, all the selling process is a great experience. Also they always deliver the product in a professional manner. Thanks a lot for all your support."
"With all the chain supply problems today this order was delivered on time as promised"
"Firstly, I chose TE because they are an authorized seller. I found their website very informative and also very easy to navigate. I made contact with a representative prior to purchase (in connection with an additional discount), It was not granted, but I was satisfied with the explanation given. The shipment was fast.
My only concern here was: for a shipment of such an expensive product, the seller should require a signature upon delivery. I knew I would be home to receive the item, but if for any reason I had to leave, the product would have been left on my porch or side door where it can be stolen as happened to me before."
"Your customer service team was excellent and extremely helpful. "
"Excellent customer service"
A rep from Tequipment.net / InterWor, TouchboardsBrian, has responded:
“Thank you for sharing your feedback, I am sorry you didn’t have a good experience with us. For the first order we didn’t do a good job of getting it shipped out the door. Shipping around a holiday weekend can be problematic but we could absolutely have done a better job for you. Once again, we apologize for the delay. On the replacement order we did ship overnight but the tracking shows it took the package 7 days to deliver. We are not able to control the carriers that are supposed to deliver but ultimately take responsibility for your experience. You will be refunded for your shipping on that order. Our warehouse confirmed on the 20th of this month that they received the original order back so we will initiate that refund as well. We’re glad to hear you found our agents friendly, but ultimately, if they’re not giving you the best possible information, they’re not meeting expectations. With feedback from customers like you we can improve service to all our customers. We appreciate you took the time to share your thoughts and hope we have a future opportunity to gain back your trust in our service.”