"Easy to select, order and receive quickly!"
"I unknowingly ordered too late for 2-day service for equipment I had to have in two days. Tequipment upgraded shipping to over-night at no additional cost to me. When the equipment did not suit the task, they cheerfully refunded the full amount I paid."
"We have been a customer for so many years now and iam glad you have satisfied our needs when ordering / receiving and even replacing our orders if theres been some problem
"
"They will tell you one price and hit you with another on your bill. Waited 2 weeks after I ordered something, should have known that they don't stock items they sell online. Nothing ever came, so they told me they would sell me it cheaper. When it came time for me to pay they wanted full pop."
"Just what i need i love it"
"The equipment we ordered was in stock and the order processing and shipping was fast and efficient.
We'll continue to be a Tequipment customer in the future.
"
"I called before making an expensive purchase of an oscilloscope to ask a number of questions that weren't clear on the website. I was immediately connected to a friendly person who got a technical support person on the phone and they were able to quickly and accurately answer my questions. I was really happy with the experience, my oscilloscope shipped promptly and arrived quickly. I'll definitely be back in the future :)"
"I ordered and received a holster for a fluke tester, it wasn't what I was looking for. Upon return of the item, they called and followed up promptly and provided options for a suitable replacement. When shipping costs posed an issue, they waived the fee and delivered in two days. All the customer service representatives were very helpful and courteous, loved their dedication. Will definitely do business with them again."
"super fast customer service 100 satisfied
100 recommend this store the jcb nano station is the best 4 second to heat a tip "
"I ordered a pump for a Bacharach freon monitor on Wednesday
and received it on Thursday. Very pleased."
"I've been ordering from TEquipment for about 10 or more years. I could go to local vendors, but they give me the best price and the delivery is fast. I continue to use them for our field test equipment needs."
"Simple to place our order and we received it the next week. The process was painless, no problems at all.
What they said would happen, happened. Great to do business with."
"I was very pleased with the support received through the chat. I got my questions resolved and was able to place my PO for badly needed accesories."
"I purchased a Hakko FX888D to replace a 30 year old iron I had. I also purchased a few tips and the model I bought came with a spool of 63/37 at no charge. My items showed up well packed and in perfect condition. Communication along the way was outstanding. I did have a online chat with one of their employees who was very helpful answering a question I had. Will buy from here again!"
"Ordered over $1700 worth of equipment. One of the three Fluke 115 meters in the order was found defective (very unusual) after being run through our calibration lab. Luckily, safety measures prevented any damage to our calibration equipment. Called TE Equipment to report the issue and ask for an exchange. Was told I will have to verify the meter is defective with Fluke before TE equipment will take it back! Really! I don't understand why I'm being burdened with getting this meter replaced. Just exchange this meter for a new one! TE Equipment needs to deal with Fluke. "
“"Thank you very much for the feedback. We are Sorry for the inconvenience. The way for us to improve is to know where we fall short. My name is Brian Moran and I would like to help fix this for you. I would also like to share what happened on our side so you know the reason why.
Recently we have expanded our team and still need to work on coaching to make quick decisions that resolve issues for our customers.
We want to provide great service, but sometimes fail to communicate properly. Our procedure in this situation is to begin the RMA right away and have the customer confirm the defect with the manufacturer, as it helps us replace the unit faster. We should have explained on the chat that wanted to we wanted to have you confirm the defect with Fluke to help speed up the return process, not that we were leaving this as your responsibility. There are times that we have been able to confirm the defect and do a replacement order within the hour. There have also been instances where Fluke or other manufacturers have been able to help solve the issue over the phone. We could have eliminated the need for you to confirm with Fluke as you have the capacity to calibrate which would help you identify the issue. You should have a prepaid return label in your inbox with instructions on the return process. We will be happy to get you a replacement and we are sorry that we didn't give you that excellent experience you deserve. We will make it right, and thank you for the opportunity to learn where we can improve.
Brian
”
A rep from Tequipment.net / InterWor, Tequipment, has responded:
“I am sorry there is some confusion with regards to this order. We received an order for 1 HOBO 2301 @ $170.00 on May 9, 2019, @ 2:26 AM. We found out that this was discontinued the same day. We sent an email on 5-9-19 at 12:22 PM indicating that this was discontinued. You replied to that email on 5-9-19 @ 1:43 PM asking for an update for a replacement. There were several emails back and forth over the next 2 days. We worked to get you a replacement item and quoted you the replacement for less money than the original item you ordered. You confirmed you received the quote as the quote number is referenced here in the review you posted. We are happy to help you place your order for the lower amount quoted. The only difference I can see is that the original order was for a quantity of 1 and the quote is for a quantity of 2. If you need any assistance please contact us and reference the quote we sent you. We can modify the order to only one unit. We look forward to helping change this one-star experience to a 5-star event.”