"First time ordering. Will order from them again. Very good customer service."
"For the first time I bought a few gifts for Christmas from Texas Precious Metals online. But I was confused and checked the wrong box for payment when I submitted the order. A few days later I realized my confusion and called a rep to see if I had done it right after all. The rep was extremely helpful, organized and patient. She fixed the order in a couple of minutes - backing out my mistake and submitting the corrected order. Got the order quickly and the gifts are already wrapped. "
"How can I review the experience? Yes, the order has been paid for a week ago, but NO, I haven't received it yet! When I receive the order, I'll change my review if I'm informed of how to do so. The order is only a couple of days late so far. Perhaps it's merely the impact of the Holiday Season, but I would expect that you'd have already known that I've received the order before asking me to review the transaction. Merry Christmas.
Updated: received merchandise and everything's OK. The price and product are very good. However, I'm not giving 5 stars because of their insinuation that I made a mistake. Their explanation that the payment process is clear is not true. In fact, according to their own instructions, I was supposed to receive an invoice via email. But it never arrived. How's that my mistake?"
"Very good customer service help me through my order."
"They always meet the expectations of their customers, and have the best service, prices, shipping and other great services that no other dealer I’ve worked with in the past has. "
"This was my first time using Texas Precious Metals and they provided a very good price for my American. In addition the company explained their payment process very well and delivered on fast and secure shipping. I will definitely continue to purchase coins from Texas Precious Metals. "
"Great product and quick delivery. Will definitely do business with again."
"Great!!! Awesome experience"
"Very easy to use website and no issues with merchandise."
"TPM deleivered just as promised and at a great price. I will defiantly be doing business with them again in the future. Thanks TPM"
"Great prices, great service, fast shipping. Highly recommended. "
"Just the quality expected and with free shipping.. will be back!"
"Pay be credit card and get fast and secure delivery.
"
"What else is there to say?"
"Great silver rounds with outstanding Texas icons. Love them and look forward to adding to the collection!"
A rep from Texas Precious Metals, JOSH.B, has responded:
“This customer made a mistake in his checkout process and failed to remit payment. We corrected it for him, received payment on December 4th and shipped his package on December 5th. The package is in transit and due to arrive in two days. Our ordering process is very straightforward and clearly explained online.”