"I had an issue with one of the items I purchased from Texas Precious Metals so I e-mailed to inquire of their return/exchange policy. I was contacted by the owner and offered an immediate exchange. The item arrived in 2 days in plenty of time for Christmas!
"
"Great job. I'll be using you Guy's from non on. Your prices are right. Donnie"
"I have used Texas Precious Metals for a over a year now for my gold purchases. They one of the best dealers around! Super fast shipping, clear instructions on how to pay, good quality of the coins, etc. I could go on and on! And now, my family is also using them because if my recommendations and they have seen how superb they are. Keep up the great work guys! "
"I am still waiting to get an email regarding my shipped items. They said I would get an email within 3 days and it has been over 3 days"
"Nice product, packaging, shipping"
"This transaction was just as smooth as previous ones. Good prices, good communication, good packaging, and fast on time delivery. I will continue to use for further purchases."
"Great!!!!!!!!!A++++++++++++"
"When they became aware of an issue with my order, they were extremely prompt to correct the situation. They even went as far to send my order with expedited shipping! Great customer service. (And the 2018 Texas Round is awesome too!)"
“When you placed your order online, you selected payment by check, as indicated in your invoice below. We have not received payment. This is the reason your order has not shipped. (Not - as you claim in your 1-star review - because we are "a small company”).
So that you will receive your custom gift boxes before Christmas, we are shipping them to you via Second Day Service tomorrow (Tuesday) at no cost for the shipping and no cost for the boxes.
Merry Christmas!”
"Ordered online. Instructions to pay were clear and concise. Delivery was very prompt. Great precious metals dealer!"
"The price was great with the coupon. The coins are in great condition. My only issue was all 5 of my "Random" Silver Eagles were 2016. "
"Texas Precious Metals has never failed to provide seamless transactions and Speedy delivery. I will continue to give them my business whenever possible. J. Degenhardt, Montgomery TX."
"Yeah - that group down in Shiner is A-Okay"
"Was looking on Web for 1 Oz gold bar for Christmas gift for family member. I found Texas Precious Metals' prices and service better than the others I checked out, then placed my order. I wanted some silver too so I ordered some silver bars as well. Very satisfied with products and professional shipping and service."
"Got 6 Silver Eagles at a great price. Excellent vendor communications and packaged well. Thanks!"
"VERY SATISFIED WITH MY SILVER PURCHASES."
A rep from Texas Precious Metals, JOSH.B, has responded:
“We received this client's payment on December 19th, and we shipped her package on December 20th. We sent her confirmation of payment receipt as well as shipping details with tracking number. Her complaint is a mystery.”