"Worst experience ever. Ordered a HDR-SR7. Called to confirm order. They verbally confirmed item was in stock, then tried to upsell accessories. Four days later, item hasn't shipped. I call again. Item backordered, so I canceled. I wouldn't order anything from them...ever."
"i placed an order at TheCameraProfessionals.com on 12/10/07 and the camera clearly said "In-Stock". i had a weird urge to call and check on my order on 12/13/07 only to be told that it's on backorder! i asked what the ETA is, and they said "one week, but we cannot guarantee it"... well the camera is a gift and since Christmas is only 12 days away i could not risk it. i went ahead and canceled my order. i found the same Canon SD750 on newegg.com for a very good price w/ free accessories! it's worth the extra $$ to get this product from a reliable source :)
any professional company would have notifed their customers when a product is on backorder, especially during Christmas time!!"
"These people are horrible. I called to get a price and the guy asked me for the model #, after I gave it to him he said "We don't have it". I asked him if he could order it and how long it would take. He said "You can't buy it" and hung up on me. Why is it that they treat people like this..."
"After ordering item
Canon Eos Rebel XTi Digital Camera Body (Black Or Silver)
Canon 28-105mm Auto Focus Lens
Canon 75-300mm Auto Focus Lens
2GB Compact Flash Memory Card
Hi Speed Compact Flash Card Reader
Deluxe Pack of LCD Screen Protectors
Deluxe Lens Care and Maintenance Kit
Deluxe Digital Camera Case
Full Size Tripod
Cap Keeper
Mono Pod
Black Neoprene Strap
Power Car Inverter
Lens Hood
Lens Pouches
Memory Carrying Case
Introduction to Your Camera on DVD
Aluminum Hard Case
I called to verify the worst customer service rude hang-up three times on me. Then sent me on my merry way with foul language. I had to cancel my credit card just incase to prevent fraud. I should have done a search on them first. Whats worst all I was doing was verifing order as per email they send."
"Read my emails below; which was all the one way street (I still have not heard back from them). Just proves how low the quality of an online store can be.....
On 12/7/07, Mayur Kulkarni wrote:
Hi,
This is my first time to buy from camera professionals and sadly it is turning out to be my worst online buying experience. I have ordered for a DCR-SR300 intermediate package yesterday, and got an email from camera professionals to call back for some credit card verification.
I have tried to call 4 times from this morning and all the times the rep takes my order no. and just hangs up on me and leaves me waiting forever. I am seriously considering for canceling my order and not deal with your site any more.
I sincerely hope that the problem gets resolved within today so that I can buy further from your site.
Hoping to hear from you
Mayur Kulkarni
---------------------------------------------
From: Mayur Kulkarni
Date: Dec 9, 2007 11:19 AM
Subject: Re: order #28259 very disappointed
To: ****@****
Hi,
Per my email below and my phone conversation with one of your rude representatives, I came to know that my order is not going to be shipped to me for next 6 weeks.
I already have asked the representative to cancel the order, but realizing from the various forums that I may be subjected to fraud, I would really appreciate if you can send me an email confirming that the order is completely cancelled (with no charge levied on me).
I realize that I am asking for too much by requesting a confirmation email for cancelling the order, but hope that there is an ounce of decency left in your company to atleast not harass the customers once they decide not to deal with you owing to your unprofessional behaviour and overall ineptitude.
A Customer you have lost for good
Mayur Kulkarni
---------- Forwarded message ----------
Mayur Kulkarni Mon, Dec 10, 2007 at 11:00 AM
To: ****@****
Hi,
I am writing this email in anticipation that this would not fall in another black hole of your inept customer service. I just want to register my extreme disappointment and disgust at your service overall:
1. Extremely rude and inattentive reps.
2. Reps behave like they are gifting the items to us and we are not paying for it.
3. No clear communication, one rep told me that I would have to wait for 6 weeks to receive my order and another told me that I will get it once I confirm the order. Here I would also like to note that when I called 4-6 times to confirm the order and the reps just put me on hold forever every time.
4. No response to emails. It is an antithesis that I am even writing this email even while knowing that there is an infinitesimal chance of any reply.
Mayur
"
"My worst experience online so far. I was assured that this FinePix 30 was completely new, not factory-reconditioned. And that they would ship it out the next day. Almost 2 weeks later, I phoned them and was told that they were shipping it "tomorrow". I wrote an E-mail when the camera failed to arrive again; no answer. Repeat. Then, an E-mail saying that they had shipped it... and gave me the tracking number of: NOTRACKING#. It arrived today, and, of course has enough dings on it that I can't believe it is even factory reconditioned. One ding is not the digital screen. Further, it came in a non-Fuji box. I am afraid to even charge it. Buying this camera from this store has been at least as upsetting as having my own FinePix 30 stolen in the first place. Do not buy anything from these people. I consider them dishonest and insultingly clumsy. "
"Do not buy from this store. It has by far the worst customer service department of any company I have ever dealt with.
I placed my order online after many tries. They force you to call them to confirm your order but it is really to sell you accessories and equipment. after waiting for two weeks for a tracking number or at the very least a confirmation that my order was still open I got tired of waiting and called to cancel and was insulted by one of their sales people. They are all extremely rude. AVOID AT ALL COST. "
"I placed my order on NOV 19th when I called 10 days later to see what the status of my order was they told me it was back order and it wouldn't ship for 5-6 weeks. When they were going to tell me. . . I don't know. I had to cancel my order because I obviously needed it for X-mas. So it was a present that was never received. Thanks camera "PROFESSIONALS." I use "professionals" loosely. Oh yeah both me and my husband were hung up on 4 times. Customer service sucks and that's AFTER you get through to a human being."
"I ordered one of their camera packages. When I called to confirm the order, I was hit with all kinds of upgrade offers, accessories (very overpriced). Finally had to tell the guy all I wanted was what I ordered. He told me ok and he was placing my order. They have no online order tracking. They do not responde to ANY of their email links, like customer service, sales, etc. I found the whole experience atypical of an online merchant. Finally after calling customer service to find out about my "Order", it was mysteriously "backlogged" 3-4 weeks. They should know this and tell you upfront when you place the order. I definely think if I had ordered accessories or an upgraded package, it would be shipping right now. Of course, they were only too happy to let me "cancel" my order! I'm sure this is normal protocol for customers who don't bite on the sales pressure fo upgrading. I would stay away from these guys unless money isn't an issue. They will be more than happy to "upgrade" you. What looks to good to be true usually is."
"Tried to buy a camcorder. Was rudely treated. Interuppted me, placed me on hold then no one came back. Do yourself a favor and go to Buydig.com"
"I purchased a Sony DCR-HC38 camcorder from The Camera Professionals and was very misled by their advertised price on the web. I was getting ready to go on a trip and was thrilled I was going to be able to get this overnighted to me so I could take it on my trip. When I called to confirm my order and complete my transaction like the confirmation email I received told me, I first chose the customer service option to have someone pick me up ask me what I wanted and tell me I needed the sales department then put on hold. I held for about 5 minutes before a sales person answered. They asked me my order number then put me back on hold for another what seemed to be 5 minutes. When they picked back up they proceeded to tell me that a battery and charger do not come with the camera and can be purchased for an additional charge. I should not have assumed that it came with it, but all the other camcorders I researched did come with this as a standard feature. Due to my pending trip I agreed to purchase the battery and charger. Then he proceeded to try and sell me even more extras till my $157 camcorder turned out to be $1400! I explained that I was not planning on spending that kind of money for a camcorder and he kept insisting I needed an extended life battery, a bag, extra lenses and filters.... and oh by the way, with this extra package a tripod came with it for free! I again explained that I was not planning on spending that kind of money, but the extra lenses did interest me. He ended up settling on a price with me that was below $1400, and in the heat of the pending trip, I just wanted to get him off the phone and get my camcorder over nighted to me in time to take it with me. Yes I played into their bait and switch tactics and I way overpaid for what I got. My major complaint is that my husband about a month later wanted to by another camcorder. I referred him to The Camera Professionals, but I warned him what they would try and do. He called the sales person to complete his transaction, but was not successful in purchasing his camcorder because they refused to sell it to him without him purchasing any extras. They said it was their "policy", despite the fact that there are no disclaimers on the web displaying their sale. He got into a heated discussion with them and it resulted in both parties getting mad and no camcorder was sold. I called later this evening to try and persuade them to sell my husband the camcorder at the $157 without purchasing any extras because I purchased the same camcorder from them a month prior and I already had all the extras. I was treated the same way with them stating that it was their policy not to sell just the camcorder body. I claimed they were selling under false pretenses because there was no policy stated on their advertisement and he proceeded to tell me that he had those camcorders in stock if you purchased the battery and charger with it, but if I just wanted the body then they were out of stock. I figured out that the camcorder comes standard with the battery and charger and if they sold me just the body, they would have to break the seal on a box and take those parts out therefore voiding the warranty. This is totally false advertising because they will never sell you just the camcorder body, they will just tell you it is out of stock despite the fact that they have them prepackaged. Him and I went back and forth despite the fact that I was much nicer than my husband basically just asking him questions as to why and how they can do that when their advertisement says different. Finally to get me off the phone, he told me that he would send me the camcorder body and I would have it in 7-10 business days. I can guarantee I won't see that camcorder because he never even took my credit card number for me to pay for it. What a scam. I have filed a complaint with the Better business bureau as well as the Department of Consumer affairs. I would encourage everyone else to do the same. The Dept of Consumer Affairs is http://www.nyc.gov/html/dca/html/contact/contact.shtml and the better business bureau is www.newyork.bbb.org. The offending company is The Camera Professionals, 2277 McDonald Ave, Brooklyn, NY 11223"
"It's a con. They require A call They try & sell you expensive add ons. Then theye mail you saying your main order is back ordered and cancelled. If I accepted the add ons, those probably would have arrived. They uses various company names. Their web sites are similar. Be careful."
"I had placed an order through ubuydigital.com for a sony camcorder sr8 which was said to be bran new in the box for 1049 and the description stated it had batteries and materials. When the order was placed and I received no confirmation email so I placed a call to inquire if my order had indeed been placed. They said it was not ordered yet since they had to confirm my address and cc information but then I was transfered three times where I was greeted by a cocky sales guy who got on line and immediately asked if I wanted additional accessories or a battery, cables and software with that. I told him the web site stated it was included under the description of the product. He said it does not and if i want that it would cost 1599. I then asked to speak with his manager where he said he was the manager and asked if I want the camera or not because he is not going to go round and round explaining that i am not selling the camcord for less than 1599. At this point I was just amazed a business could get away with this and I told him to cancel and he said good luck trying to find this camera and slammed the phone down as though he was disgusted I wouldn't do business with them. Too funny. Now I am writing the BBB as well to inform people not to purchase from this company as it is just a bait and switch scam artists."
"Placed the online order and received the email to call and confirm. I called today and was put on hold 3 times with about a 10 minute wait each time.
Finally someone picked up to confirm my order. They asked if I wanted accessories and I said no. I was then told the item would not ship for probably 2 weeks and did I still want it. I told the salesman that I would check with my husband but for now to go ahead and place my order. His reply was "Ok" and he hung up on me.
I was shocked that he ended my order so abruptly. His attitude during the whole conversation was very "you're wasting my time" and uncaring.
I called back immediately after being hung up on and cancelled my order. I refuse to give money to a place with such bad customer service.
After reading the previous reviews and learning about the other negatives of this "retailer" I'm happy I cancelled. I'll be watching to make sure my credit card is not charged. So far it has not been."
"DO NOT BUY FROM THIS VENDOR - www.thecameraprofessionals.com
I never received any documentation as promised. No Fax, no email. My repeated calls were ignored. After a week, and canceling my credit card charge, I received a call wanting to know why I canceled the charge. I demanded the promised documentation, it was promised and never delivered. I am quite certain that there is nobody there answering phones or working on orders, otherwise, my repeated calls and emails would have at least an automated response. "