"This review is for the 13020 Livingston Road Location in Naples.
This is an updated re review.
This location has a Competent and friendly staff, I worked directly with Mark Brown Jr. the Manager and he made sure I got what I needed the same day (2 Goodyear tires for the rear).
He also gave me a heads up on what else needed done on the vehicle. Everything he told me I knew already but it was encouraging that his mechanic found the inner ball-joint problem without me telling them about any issues other than my rear left tire deflating.
He gave me printed estimate of the repairs needed and sent me on my way a happy customer, no pressure.
I will be coming back to this location for 2 new tires, brakes and ball-joint replacement."
"Had major problems with my engine got one for me within a few days"
"I got 4 brand new tires for my car and the process was easy and the associate helped me feel confident I was getting the best tire for my needs and at the best price. I ended up getting a nail in one of my tires about 2 months after and I went in with my tire coverage and it was patched right away. "
"Not only did the guys change my oil and check my fluids, but they also bolted down a black plastic protective flap underneath my car, free of charge! I love the oil change/ credit card deal I signed up for because it really is the cheapest oil change in town!"
"I came in to have a tire patched, the guys were thorough and even found a second nail in my tire."
"Service was pushy but the I got what I needed- a new tire."
"Stopped by for an oil change on 10/27/2016. Even though coupons say around $30 for synthetic blend which I had in my car, sales guy pressured me into full synthetic for $80 (that was after taking a $20 discount!!) He insisted my car HAD to have that type of oil even though I am not a high mileage driver and my car is only a year and a half old. He then tried to sell me over priced tires saying cops can pull me over and give me a ticket....again, my car is only a year and a half old and low mileage on it. Will NEVER be back to this location again."
"Got there and friendly guys took care of me from a to z. No problem"
"needs improvement in customer service. for years i have tried TC but no improvement. i hope one day they will have better customer service."
"They are quite pleasant and helpful. I bought 4 new Michelin tires for a decent price. When I brought my car to the dealer for service they had to break off 2 lug nuts to take off the tires. I am not sure if Tire Choice air guns are not calibrated or just not working correctly.
I brought back for a nail in my tire because I bought the warranty and it was not on my account. After speaking with corporate they never added it on and we did so retroactively.
So, read, read, read and be ready to check out your car before leaving and ask lots of questions."
"Nick, Jeremy, and the crew of extremely capable technicians are a pleasure to work with. Always on point never unsatisfied!"
"Besides the somewhat ridiculous pricing compared to other establishments, employees need to understand customer service is everything! A customer will not want to return if they are overpaying and receiving bad customer service. "
"Great service, quality and car care!"
"Great Service and friendly staff!! "
"I needed a rebate form to use for a Goodyear Rebate. At first the sales person told me to print it from the Goodyear website. I checked the website and I was unable to print the rebate form. I asked the sales person again to help me. I had a to wait for a long time before he eventually got me the rebate form. He should have just gotten the form for me without having to ask. Otherwise the service was satisfactory."