"I ordered a Benchmade Bali-song from The Blade Shop on 02/19/2008. I called the customer service department and they said that the knife was in stock and would be shipped the following day. On 02/22/2008 after checking the website and seeing that my order was “In Progress”, I called the CS dept. and was assured that the knife had been shipped. On 02/22/2008 when I still had not received it I made another call to the customer service department and was told that it had not shipped and was now on back order. On 02/22 I spoke with the head of the customer service dept. he apologized to me and said that it would be in the following week. It was not until I had spoke with the supervisor that the order status was updated on the web site. On 03/03/2008 I made yet another call to the CS line and was told that it was not in at that time but that it would be in by the end of the week. On 03/12/2008, after not receiving any e-mails I made another call to the CS line and was told that they still had not received the knife, but expected on one of their next few shipments. At this time I cancelled my order, and requested a refund, one month after my credit card had been charged. I will never use this company again. From the other reviews and my personal experience, it appears that they charge customer’s cards up front and use those funds to then place the orders with the manufacturers. "

"I called in my order on the 4th of Dec., the man told me it will ship the next day UPS ground. Called back the 11th, they said it had not shipped yet, could not find info on it being shipped, they said one will be shipped that day. On the 14th I went online to my account, and stillit said my order was in progress, called talked to Elizabith in customer service..(LOL) she could not find any info on it being shipped and would look into it. I called back 1 hour later, talked to Will in CS, he would ship one 2 day USPS and I would have it by Tuesday, I explained I needed it by Wensday I aw going to see my brother it was a gift. Well its Thursday, I called the blade shop talked to them explained I got another gift for my brother, wont need the knife, and if it ever comes I need a prepaid shipping label sent. They refused even admiting it was their screw up.BAD PLACE dont buy there!!!!!! BAD CUSTOMER SERVICE and they dont ship the next, more like never!!!!!"

"I placed an order with thebladeshop.com on August 28th 2007. The next day I received an email stating that the products I ordered were back-ordered and expected to arrive in two weeks. I waited 2-1/2 weeks and then called the toll free number. The agent told me that the truck would be there in 3 days and my order would be shipped. 3 weeks later I again called and was told that one product was in and the second would arrive in 4-5 days. 2 weeks after that I sent an email with no response. On October 29th I again called and was told that the order was in and would be shipped. I received the order today, over 2 months after my credit card had been shipped. Their customer service never initiated contact after that first email, I had to call to get any information. I sent an email expressing my dissatisfaction with the customer service and lack of notification and received an email stating that The Blade Shop felt that I did indeed receive good customer service. I will never order from them again. Friendliness does not equal good customer service."