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Verified
1/5

2003-11-01

"I purchased a motherboard through this company; they had the right price and the initial purchase went smoothly. There turned out to be a problem with the secondary IDE side and so I sought and was given a return authorization for the board. After a reasonable interval to allow the board to be returned and as a result of my shipment tracking, the board wound up in their posession with copies of the invoice and the receipt. Nearly a month has passed since they got the board and they have not even got a return authorization from their supplier and the service rep could not authorize a refund because they had lost the invoice and the copy of the receipt. I am not the only purchaser of that particular Asus motherboard who this has happened to. Computer clubhouse had at least 5 of those boards that they are handling in the same way. I do not think I would buy from that company again simply because they can not execute customer service in a professional manner."

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1/5

2003-08-27

"Ordered 8/04, Cancelled order about 8/14.

What I ordered was shown to be in stock when I ordered, but was changed to on back order the next day and then the item was totally removed the next day from their website, I was never notified. Calls to them only got me the same information that it was on back order and no ETA on when I could look forward to it being shipped.

Finally, cancelled order and credit card was refunded.
"

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1/5

2003-07-18

"Purchase Videocard from em at a local computer show. 2 weeks later card died, so I shipped it back to them, and they told me my Refund was on the way, After waiting 3 weeks I tried to call them to find out about my refund, to my surprise both phone numbers were disconnected, so I had to contact my Credit Card Company to get them to refund my money and deal with them for me.

Never trust these asses again, they are the worst scam artists ever.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-07-07

"I will not use these incompetents again, I found them like a lot of people do on Pricewatch.com. I ordered a MSI GEOFORCE video card, receved an email that I would shortly receive an email confirmation that the package had been shipped with a tracking number. One week later I emailed as to what had happened, I have yet to hear from The Computer Club Inc., I did however receive the NEXT DAY an automatically generated email with tracking number from UPS, but the package was not recognized in the UPS tracking system for another 18 hours, and as of today July 07, 2003 I have yet to receive my product from The Computer Club Inc. This now going on 2 weeks. I will never ever buy from this co. again and would say to anyone thinking of buying from them pay an extra dollar and go with a reputable company. Don't waste any time on these people, they charge your credit card promptly, but do not ship until they absolutely possitively have to, and will not respond to emails or phone calls."

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Delivering products damage free
N/A
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Delivering products on-time
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Overall quality of ordering process
Ease of checking order status
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Ease of ordering online
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Making decisions on their own
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Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
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Customer service making decisions on their own
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1/5

2003-05-19

"One word: Untrustworthy!! Charged credit card before shipping and never had product!!! Took several calls to reach and never answered any emails. Don't waste your time and money!!!"

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1/5

2003-02-08

"Just purchased a 60GB hard drive from these guys @ a computer show,, Maxtor 7200 rpm 133ATA before install I checked Maxtor site and I can not find this model # ?? further investigation leads me to refurbs and the fact that this model is actually a 5400 rpm,,, I know what the sign said and now we will see what tomorrow brings when I attempt to EXCHANGE it for what I paid for.,,,,,,,,,,,,, Next day: After threatening to stand in front of the booth and turn away customers they gave me another "white label" drive no maxtor label, and hand written 7200 on the static sleeve,,, said I could check the model # if I wanted,, I asked for a full refund and they agreed, took my business to a local seller and got a Maxtor label for a cheaper price..... WATCH WHAT YOU ARE GETTING."

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Delivering products damage free
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1/5

2003-01-23

"Like many of ComputerClubhouse.com's customers, I came across this company when a listing came up through pricewatch.com for some cheap processors. I naturally jumped on the chance and submitted an order. It was then that all the trouble began. I don't want to get involved with all of the specifics right now (I'm still pursuing the company via the BBB), but you all should be advised that this company LIES about pricing and inventory, has TERRIBLE customer service, the manager has POOR ENGLISH skills, and their word is not worth anything.

Be advised... their cheap prices are attractive, but dealing with Computer Club House is not worth it. Any company that treats their customers the way they have treated me is not one you can rely on.

Additionally, the Better Business Bureau emblem they prominently display on their page is done so seemingly fraudulently. Not only are they NOT a BBB member, but they in fact have an UNSATIFACTORY rating with the organization. Just goes to show you how much of their business practice is based on creating a hollow image to lure suckers in. A good experience with these guys appears to be the exception rather than the rule... don't bother.
"

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
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1/5

2003-01-20

"I am very unhappy with The Computer Clubhouse. I ordered a dvd drive from them. They sent me three emails saying two different cards were rejected by the bank. After checkng my account between each unsucessfel charge ,I decided to call a friend who is a vice president at my bank. He told me The Computer Clubhouse never tried the charge my account. It turns out that they just didn't want to sell their product at the advertised price. I ended up ordering from a better company, which is what they probably wanted anyway. "

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N/A

1/5

2002-10-29

"I checked prices on there website and since I live just down the road I went to the store only to find that the prices are $10-$20 more for walk in customers. The explanation was that is the cost of shipping. well I dont know where they get the shipping prices from but this to me is just a way to get more out of a product. I think someone should investigate them for false advertising. They are always doing some kinda shady dealings it seems to me. And I have purchased stuff there in the past like boards and memory that they know do not work together but they sell it to you anyway just to make the sale. And anytime you try to exchange something the first words from their mouth is they want a restocking fee. My point is if they do this to local customers imagine the horor of purchasing from these jokers if you live out of state."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2002-10-13

"This place is a joke they do not want to stand behind there sales and the tech support is -0-. And they are always switching prices when you checkout the prices are always more than they have posted.
"

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Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-07-09

"GREAT SERVICE !!!
Ordered Viewsonic VG171b on July 2nd and they told me I would recieve a tracking number from UPS, well the monitor arrived BEFORE they sent me a tracking number. It arrived on the 5th!!!!

With service like this they are going to get alot of business! Just keep up the good work!!!

Little slow on answering email though.
Would I buy from them again...YES!
"

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Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking order status
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Overall technical support
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Overall customer service
Customer service being knowledgeable
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-06-12

"i bought amd athlon xp 2100 chip from them for 181.00 w/ shipping it cost 190.95.
these guys are very good to deal with and know what they are doing.
i will buy from them again if i need anything eles for my computer
keep up the good work guys
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use