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5/5

2003-04-16

"Very good company,Good stuff ,prices, quick shiping love to deal with them



Paul Bishop
****@****
"

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
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Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-11

"Out-freaking-standing, very fast; ordered 3 pieces @$120 Thursday evening, shipped, confirmed, and received all 3 by Wednesday using lowest rate US Post Office. I live outside New York City, but still... Haven't tried returns, but I never return anyways. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-10

"my best online shopping adventure to date
excellent in every manner
great products also
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-03

"Excellent do deal with, fair prices, prompt shipping, excellent communication. A++++++++++."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-02

"Very reliable and all-around, solid etailer with top-notch MOD products, people and customer service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-23

"I recieved excellant service and delivery handling as a first time buyer here.
I had some questions after the sale that the sales/support team answered completley and correctly immediately.
A very professionally run company. I recommend them highly!!! Thanks, J. Walker, Phoenix, AZ
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-17

"Fast reliable shipping great prices, sent on 3/14 recieved 3/17. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-13

"fast an reliable, prices among the best on the web."

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N/A

5/5

2003-03-13

"This is a very responsible company. They provide good products quickly with excellent communication, documentation and followup. One of the three items I recently ordered developed a problem. I contacted the company and they immediately sent me a replacement unit after bench testing it at my request. I will not hesitate to order from this company again and I highly recommend them based upon my experience."

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-06

"I ordered a neon green uv psu cover and some other misc things in the morning. A few hours after my order I recived an order conformation, reciept and shipping conformation e-mails. I am very impressed with the amount of order feed-back I got from them. The communication with their customers is WAY above what I've seen at other on-line stores. Great job guys!"

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-01

"I ordered some CClights, cables, and miscellaneous stuff at 5:10AM Friday morning and got the standard order confirmation. At 11:30Am, I get an order confirmed email, with a copy of all items and costs. At 2:40PM I got the your items have shipped, email. And at 7:52PM I have my UPS tracking number. To say I am pleased so far is an understatement. I like the communication. Makes me confident."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is committed to quality products and services
Is trustworthy
N/A
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-24

"I would like to thank you for your quick phone response to my emailed inquiries yesterday. Also, I would like to comment on your website. Many business that sell the "custom PC" equipment that you sell, don't know how to make a website. You are the exception, your website is simple and to the point which rare these days. I tire of the cluttered websites trying to sell me anything and everything. By cutting the "bullcrap" you make buying computer equipment an enjoyable experience. Navigation is easy and the items are presented with detail/photos. Though I was able to find a few of these items for a few dollars less, I was hell bent on ordering these items from your website because of your excellent timing in responding to my inquiries, as well as the way you present your items on your website. Again, thank you for a great web based shopping experience! You got my "word-of-mouth" any day! I look forward to my package of computer goodies! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

2/5

2003-02-19

"Product is good, shipping was fast. The only complaint I have is that the only alternative to UPS for Canadian shipping is USPS. UPS (unlike other shipping companies) ends up with over $23 in border taxes NO MATTER WHAT the product is, as long as its base value is above $20CDN. I have never experienced this with other shipping companies, and after correspondance with Cutting Edge (who was quick to respond), they said that they were aware of the problem but that I should have used USPS. I'd suggest that they not even bother offering the UPS Canada option without a warning about the *extra* duties they end up with though, since it really does seem pointless (and will anger many customers I'd imagine).

I suggest that other Canadian buyers not use UPS if they do business with cutting edge.

(Yes, officially it is Canada Customs which is in control of duties, and not UPS, but I have never experienced the mandatory $23 on purchases valued at $20+ with any other shipping company)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

5/5

2003-02-15

"The sirvice was quick, They had my order out the next day early in the morning(I placed the order late that pevios night). They where very good at sending me a tracking number and all parts arrived in working order becouse of excellent packing. Personaly I will recomend this company to anyone who wants fast and working parts for there system. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-02-14

"Im stationed overseas and getting mail here takes quite a while. Online orders usually take 2-4 weeks. I placed an order with OC Systems on a Thursday and got it the following Tuesday. I'll definitely be ordering from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability