"Such bad service, my order got left sitting on the shelf and never got shipped, it got boxed but not sent to me and nobody wanted to do anything for me when I called CS. I also emailed them and was told it would be shipped on thursday(next day) and come on friday. Its not saturday and its sitting at the store still... Took forever to get what I ordered, should have spent the $330 elsewhere."

"Never ever order from them. I ordered a Burton jacket, and my card was charged and received an email stating that if there were any problems with the order I would get another email or phone call. 7 days later, no email, phone call, tracking number, nothing. Called both CS and company phone numbers and both lines ring 20 times and hang up, no chance to leave VM. Finally get through and wait 10 mins to talk to live person, and told CC # and address don't match, which is BS, only lived at the same address for 9 yrs. Agent comes back and says bank CC approved the order, told her to cancel order and ordered the same jacket from Backcountry.com and got free 2 business day shipping. Contacting cc company to get payment back ASAP. Never will use them again.
"

"I consider myself a very savvy consumer... When I need something I always research for the best deals on quality merchandise (and make sure I find any applicable coupon codes to compliment my purchase). The problem with this can be that some things actually are too good to be true, and the internet is a breeding ground for scams. I have never been burned, but I know people who have. This is why I do background reviews on the companies that I do business with prior to placing my order. That being said, I read some disturbing reviews about bad experiences purchasing from "The-House" online. The deals on the quality merchandise were still very enticing, so I decided to do more researching before totally ruling them out. Ultimately I calculated that this was more likely a few bad experiences, but not a bad company. I am incredibly pleased to let other cautious buyers out there know that I had a great experience buying from them. I live in Massachusetts and ordered late saturday night, my gear arrived and was waiting for me on Thursday morning. Everything arrived in one box, and no defects. I have no doubt that there are customers who had bad experiences, but I am not one of them. I absolutely recommend them (in fact I already have) and will be purchasing from them again in the future.

- Exceedingly Satisfied

PS. I posted this same review (verbatim) on epinions.com and yelp. Why is it verbatim? Because I didn't want to write a whole new one, but I wanted to post on the review sites that almost deterred me from purchasing from The-House.com"

"This company is a rip off. They charge extra for expedited shipping and the item doesn’t show on time. When you request a refund they won’t give it. Not even the 20 bucs for shipping was refunded. 2.5 months later they have charged us 319.00 again which means they keep peoples credit info on file. We have disputed the charge and luckily our bank is returning the money. STAY AWAY FROM THESE GUYS AS THERE ARE OTHER MORE REPUTABLE COMPANIES TO ORDER FROM. Its sounds like a home based operation trying to be big. Horrible customer service and the prices really aren’t that good."

"Terrible experience. This was the first and last time I will buy from them. I got a ski jacket for my husband as a gift for his upcoming ski trip. Turns out he needs a smaller size. When I wanted to exchange to a smaller size, I was told that I have to send the jacket back first, then they'll inspect and only then will they decide if they will send me a new one. I tried to explain that I dont have time for that because he needs to jacket for the trip. I offered to buy a second jacket and then return the other one and get a refund. Was told they will not honor the refund because I got the jacket a while back. Again I tried to explain that the jacket was not used and has all tags and Its been a while because I just gave it to my husband as a gift. No one listened to me. I offered to lose money on this and still nothing. No accomodation whatsoever. So now we are stuck with this jacket that I paid $150 and he cant even use yet still has to buy another jacket. Ridiculous!"

"Can't beat their price. I didn't have any issues with shipping or support. boots/bindings shipped as promised."

"This is why people hesitate to shop online.. these guys are hopeless, and they couldnt care less. I have been waiting over month for a product promised in no more than 7 days. And the worst part: they havent yet contacted me once to let me know about delays! It is understandable that things get delayed but to not let the customer know what is happening is really poor. I advise you try calling them up with a query before you buy so you will hear what your going to be dealing with when things go wrong! Passed around to brain deads before hitting a voice message. I will not be recommending these guys anytime soon and strongly suggest you look elsewhere too. I will update this when I finally get what I ordered or a refund.. dont hold your breath! Goodluck"

"My experience with The House/Boardshop was not a very good one. I ordered a rain jacket and although I received a confirmation of my order, I waited and waited for a notice that my item had shipped. When no such notice came, after three weeks I called the company and was told the item was back-ordered. When the item finally came, over 4 weeks after I ordered, I decided to return the item as the color and fit were not what I wanted (no fault of The House). I sent the item back with all pertinent information, etc. and did receive an email confirming they had received my package and that a refund would be credited to my credit card. That was 17 days ago. This evening I called The House again to inquire about my refund and was told they did not submit it to "the bank" until Nov. 7 and that typically it would take as long as 2 weeks after that date for the credit to appear on my credit card account. This is not at all acceptable. I will not be ordering from this company again. Their lack of communication as to the status of my order and the long time for my refund to be credited (it still has not been credited at the time of this writing) are the reasons I would not order from them again. "

"Do not buy from here. A couple months ago, I ordered gloves from here. 3 weeks go by, nothing. I send them an email, and they tell me they don't have any left. GREAT! About 2 months ago, I ordered some snowboard pants that were supposed to come with board shorts. Received my pants, no board shorts. I called them up, and they INSISTED that they did not come with these board shorts, despite the fact the website said so. After we finally convinced them, 4 weeks went by before I received them. Lastly, I ordered a jacket about 3 weeks ago, size large. I look on my email, and it says they shipped a medium. I hoped they made a mistake, and it was a large. Open up the package and guess what?! A medium! I try it on and it is WAY to small. I call the customer service number, and explain what happened. Once again, they insist that I ordered a medium, and it was my mistake. That sent me over the edge. These idiots sent me a medium, knowing they ran out of the large, hoping I wouldn't notice. I wouldn't care if they told me they ran out. But to send me a different size without telling me? I mean C'mon. Now I have to wait another week before I can send it back in the free shipping thing they are sending me. Plus, being only 17, I spent most of my money on this jacket, and have to wait another 2 to 3 weeks to get my money back. All in all, The House sucks. Do not buy from here."

"I ordered a burton twin 151 and burton exile est bindings from them last week and the order went great, i ordered online and then got a call the next morning saying that the board in the size i ordered was actually not in stock (154) and they were un sure why the website didnt say that, they helped me find another shop with it and the other shop was actually at a cheaper price, they offered to sell me the 151 at that lower price and also matched the price for the bindings and i ended up saving quite a bit of money. they refunded the original charge right there on the spot and the new charge came through the next morning no problems. they gave me a whole bunch of free stuff all quite nice. it came exactally when they said it was, shipping was fast, free and packaged very nicely. board is great, bindings are great and i will most definitely be shopping there again, they have great customer service and great products all with the best prices around because of there price match garuntee. I HIGHLY recommend this company"

"I ordered a Burton 181 Wheelie Bag - Everything went great. Good communication, Fast Shipping, Quality product."

"I read the 2 reviews on the purveyor here and was quite a bit apprehensive about ordering from these guys. Good thing I did call first to ask about availability on products displayed on the company's website. They had the items I wanted in stock, ordered over the phone and had the products delivered free ground shipping within a 7 day time frame even with the christmas holiday. I am a bona fide customer not just cushing my own cos. reviews. When my package arrived it was solid no deviation or deterioration of the box at all. I would recommend these guys as long as you call them first to check for availability. When I got the package home nothing inside the box seemed out of the ordinary. Everything seemed brand new never having signs of use. From personal experience I would recommend them. Also keep in mind that people are more inclined to leave and make displeased and negative reviews when they are extremely unhappy. Just be patient and call ahead. That would be my only negative being that it took two or three days I think for them to return an email about stock availability. Just call ahead of time and prepared to be or at least act patient. I called once and sat on hold for about 5mins or more but when I called the second time I spoke with someone named allie I believe who was quite helpful. "

"Wow did they f*ck up this one... I placed an order for a snowboard and my bank account was charged. Two weeks pass and I haven't had any shipment notification, so I call them up and ask what's the deal? They tell me my board will arrive in their warehouse any day and ship immediately. Another week passes and I receive no word, so I call again and they say the manufacturer (Burton) isn't shipping any more of that board and I won't receive it. So I cancel my order with them and ask for my money back. That was 2 weeks ago and I STILL haven't gotten my money back. It's been over a month since I placed the order and my account has been charge the whole time but I've received NOTHING for it. I dont think these guys are crooks, but I've had a terrible experience. They need to be more on top of their billing."

"First off The House Boardshop is a store that is been in business for over 25 years. My youngest daughter wanted new snowboard equipment and decided to order from them. She put through an order for $648.75 which we used our joint checking account. Got a call the next day saying the bindings ordered were not going to come in until the end of July (it was July 30 and said it's already the end of July) was given option of sending order without bindings or wait, so chose send what you have.

Being the first of the month we use this checking account to pay many bills. Look at my online bank info and notice that the account balance is off and call my bank to investigate.

find out The House Boardshop in shipping the order minus the bindings have put a hold on the initial $648.75 plus another amount minus bindings for $480.80 instead of keeping the original invoice and crediting back the cost of the bindings (they only charge you for what is shipped I later found out through a very uncoperative customer service agent named Angie).

So now our bank account is minus $1129.55 instead of the $648.75 . Any other time other than the first of the month I may have been a bit less relaxed about this, but multiple overdfraft fees of $27 per were pending and needed to get this resolved.

Call customer service and speak with Angie and she tells me what was done (which i had figured out previously with my bank after waiting for 20 mintues on hold) and in her sweetest voice tells me their is nothing she can do and or won't do cause they do not have time to call banks and clear up situations like this!!!! Does not make any apologies and or try to compensate for the blunder. After calling back and forth between bank and store i finally during a three way call get my bank to lift the $648.75 pending debit and within minutes my bank account is back to normal. Being my daughters order I did not cancel it cause she would have been heartbroken, if it were mine or my wifes it would have stopped way before the drama and stupidity.

Order is coming via FedEx and to arrive on Aug 4/06. Order arrives and put package in daughters room for her to open when she gets home from her summer job. She opens package which contains a snowboard with a cheap temperary plastic case over it that looks like it was cut with a boxcutter knife on each side. Board amazingly didn't show damage. Goggles in box looked like someone tried them on and forgot to close the box also amazingly didn't fall out during delivery. Expensive snowboard jacket came in wrapped in plastic that also looked like someone ripped it open from the middle and tried it on...again no damage lmao... pair of sunglasses came in just a rectangle ziplock type bag in bottom of box... the sunglasses were an after thought cause it was a free gift but later find out that you get charged for shipping with free gift instead of free shipping without. Nobody will be wearing these sunglasses cause they are sized for a child and if the site would have been more clear, free shipping would have suffice.

Notice the backorder date for the bindings is 8/30/06 not the end of July. My daughter picked the newest high end k2 binding that if found elsewhere (and believe me I looked) would be cancelled and reordered elesewhere.

I and my wife order quite a few things online from clothing to computer goods and have never seen a package so poorly packed for shipping. Only through the grace of god that nothing was damaged!

Do not order from this store, after so many years in the business you'd think they would have better quality control when it comes to shipping. Not sure how long they have had a web pressence but this is the first review of the store via Reseller Ratings. Just wanted to warn others from making the same mistake."