"2nd printer purchased. Very happy both times."
"thanks so much - saved us from having to purchased and new printer! Super fast delivery - exactly what we needed. Smiles all around."
"I purchased a printer without duplexing ability, then later decided to order a duplexer. When the duplexer was installed, the power cord stuck out too far for the duplexer to completely connect. I called Matt, told him the problem, and he had a low profile cord sent to us the next day. I am very pleased and will order from The Printer Pros again!"
"Printer arrived quickly, their technician was very patient helping me set-up my network settings."
"Delivered on time. Good service"
"Printer arrived quickly and looked and performed like new."
"The printer so far has worked perfectly with no problems.
The only issue I had was some confusion over a laser cartridge that should have been sent with printer, but they immediately sent me the missing cartridge, so all is good."
"Shipped quickly, very happy with their Refurb, mint condition!"
"I didn't talk to anyone, just ordered a printer online. It was easy & fast & I received the printer quickly."
"Process was easy and the price was affordable. I would purchase printers from Printer Pros again."
"Very happy with my order.
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"Re-furbished printer needed tape to make it work properly. The toner cartridge has broken plastic pieces and is unusable."
"My accountant recommended The Printer Pros because he had received excellent tech support even with his IP network set-up's over the years. I received my Refurbished printer today and Wow, it looks like new inside and out! Will purchase from again."
"Their tracking info on their site is not kept up to date. The printer had a lot of toner on it I had to clean off. "
“We greatly apologize for that issue with toner dust on the printer. Each of our Authorized Technicians have a minimum of 10 years experience and we would never ship a printer that is not completely clean - we have a meticulous 20 point Refurbishing process that each printer goes through. The starter toner must have been crushed in transit, which is Very rare actually. We have issued you a $100 refund for the trouble.
If there is ever an issue with a customer's product, we will do everything in our power to make it right, just call or email us right away. In this case we would have shipped out a replacement immediately. Unlike most of our competitors we pay for all shipping charges in a Warranty Replacement situation, we want all of our customers to be completely satisfied with their experience.”
"My printer arrived right away, the unit was very clean inside and out. Works great!! awesome seller, will buy all my printers from The Printer Pros. "
A rep from The Printer Pros, ThePrinterPros, has responded:
“Shipped customer a new replacement toner and JetDirect card. Everything is fine now. If there is ever any issue with a customer's order we will do whatever it takes to make it right.”