"Fast, professional service."

"Quickly answered all my questions via chat and email, shipped fast, all around great experience!"

"Making the purchase was easy enough.

Tracking my order was not easy. The tracking link I was given goes directly to the retailers website, once at the website, my item could not be located.

I had to email them and ask for the actual tracking number so that I could go to an actual postal website to track my item.

I'm not impressed with the shipping time. I paid for faster priority shipping and it still hasn't arrived.

*RESPONSE TO REPLY*
No actually you didn't give me information on how to track my package. As mentioned above, if you'd properly read it, I mentioned that I was sent an email with a tracking link. When I click on the tracking link it tells me that my item could not be located.

Then you tell me that I have to create an account, as if I knew that... You shouldn't send out emails with tracking links that require an account with your site if someone hasn't created an account.

Yes the item is still in customs...when I contacted customs they had told me that it is in a second review process because of a lack of customs information on the customs slip, which means you didn't do your job properly. Remember, there are countries outside the U.S, and if you want to do business internationally, you should learn how to fill out a customs slip properly.

I've yet again tried contacting your company today asking where my item is, using your onsite Chat feature. I was then simply told to email another department...as if that person couldn't find the information out themselves.

It seems that everyone in the U.S. seems to give you good reviews, but for those of us outside the U.S. you get poor reviews...you might want to take a look at how you ship and fill out customs slips in the future. If I don't receive my item by Monday, I will be filing a claim with PayPal for my money back and I'll just order through Amazon, because it seems that every time I order from the U.S. via Amazon, my items all arrive exactly when expected, and never ever get held up at customs.

I strongly recommend anyone outside the U.S. not to order through this company, you'll either be waiting forever or simply not receive your item.... What a joke and waste of my $200

*RESPONSE TO REPLY #2*

You keep mentioning that you provide instructions on how to use your tracking link. However, previously you told me that an account woul dneed to be created in order to track the item using your tracking service, now you tell me that I don't need to create an account.

I will repeat this as many times as it takes until you read this properly.

I tried to use your tracking link but IT KEEPS SAYING NO ITEM FOUND!!! AGAIN I REPEAT, YOUR TRACKING SERVICE DOES NOT WORK, IT TELLS ME ITEM NOT FOUND. I'VE ENTER MY ORDER NUMBER AND POSTAL CODE, ITEM NOT FOUND, ITEM NOT FOUND!!!

Please read that over and over again until you understand what "Item Not Found" means...

It's not brain surgery, I click on the link in the email, I provide my order number and any other information it asks for, ITEM NOT FOUND!!!!!!!!!!!!!!!!!"

"Ordered the wrong parts at first but the people at The Sound Professionals solved the mix-up very smoothly."

"Quick delivery. The microphone works great!"

"The site was very easy to navigate and the product came on time."

"The product I thought I was buying has not been produced in over 3 years yet they still advertise it on Amazon. The price of the discontinued item is $9.00 higher than what you receive. How many people do not question them and they make the extra money?"

"Arrived quickly and sounds great. Pleased with purchase."

"The Sound Professionals is a great company, which always provides an amazing customer experience. Every time I have had to deal with them, they are always polite, courteous, respond quickly, and resolve problems efficiently."

"product delivered in timely fashion and delivers as advertised. "

"Quick, informed consultation on what I should order for my needs, and products delivered on time."

"I used the mics the other night. My only concern is that the wires are perhaps too thin and may break easy. "

"I was highly satisfied with your prices and your agent that assisted me. Just disappointed that I ordered the wrong product."

"Fast friendly service. I had one mic that was dead on arrival from the manufacturer and they quickly sent out another. Excellent service after the sale!"

"I decided I wanted a pair of high quality, over the ear, headphones, and so I shopped around and settled on the Audio-Technica ATH-M50's. I was about ready to buy a pair on amazon, but then I heard about this site, The Sound Professionals. All the reviews were great, but what really sold me was four things that they had that no one else did. The first and most important was that they offered a modification to the headphones, so that the cord could be removed, and any AUX cord could be used with the headphones. The second was that they sold them in any option and configuration, including color, style of cord (coiled vs straight), and with or without the modification. So you could order any combination of those to truly have the exact pair of headphones you wanted. The third thing was that they had a deal where they would send me a $60 bluetooth adapter (GoGroove BlueGate), to make the headphones wireless. The fourth and final thing was that the customer service was fantastic. I had emailed them with questions on the headphones, before I had decided to buy from the, and they emailed me back WITHIN the HOUR, with detailed answers to all of my questions. So I purchased from them. The whole thing went smoothly, and the total, including shipping, the $30 modification, and the special edition version of the headphones, was $195.99, $4 less than retail of the normal headphones, which did not include the bluetooth adapter ($60 retail), the removable cord modification, or the special edition version, and covered the shipping as well. The headphones got here in five business days, with the free bluetooth adapter arriving in two more business days (because they wet out of stock and backordered when I bought my headphones, so they shipped it to me as soon as they received more stock). So far the headphones are great and love them, the adapter completes the package, making them full wireless. I would definitely buy from The Sound Professionals again, and highly recommend them. Thank you Sound Professionals."