ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.77/5
Chance of future purchase:
3.68/5
Shipping & packaging:
3.67/5
Customer service:
4.03/5
Return/Replacement policy:
3.72/5
Featured Review


Verified
1/5

2023-11-29

Deceptive Business Practice - Stole My Money

"I ordered a $2500 bathroom vanity from this company and they do not make clear that they do not deliver to your door. Apparently, they only pay for some cheap shipping method where the product is delivered outside on the street and that is considered delivery. So I had to refuse the item as I have no way to carry a bathroom vanity to a 2nd floor condo. This is not customary delivery for anything I have ever ordered and and when I called for my refund, the company acted like this is a common delivery method and I should have interpreted from the delivery notes that the product would only be delivered to the street. Now they are trying to keep more than $600 of my money. This is fraud by omission. I DO NOT RECOMMMEND THIS COMPANY. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-29

Great customer service and products!

"Our console sink is great, we couldn’t use the ptrap cover, had no problem returning it for credit and got lovely handrails, hooks and accessories instead."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-28

Love it!!!

"Great product and it arrived on time. Would definitely purchase from them again."


Verified
5/5

2023-11-27

Great customer service!

"I had to make a couple of changes--
almost a year after puchase--
no problem, problem solved!
Very happy!

"


Verified
1/5

2023-11-27

Return policy

"I purchased a vanity from this website and decided to return it. Their company policy reads that they do accept returns, however they do not include that the cost incurred by the customer for returning the item or items cost almost as much as the item itself. You will also have to arrange separately the pick up of the items from a freight company and the packaging of them on a new pallet along with shrink wrap, all of this purchased by the customer. This company does not even offer you a discounted rate of return. So much for customer service. Once they have made their sell, they are done with you.
This is bad business.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-27

Top Notch Customer Service

"I ordered many items from The Bath Outlet and had to return/exchange a few because I ordered the wrong parts. They made the process seamless and even pleasant! I dealt with a real-live person through all of the steps and the exchanges and refunds arrived promptly. Shout out to Kayleen for her personalized service. It was a pleasure purchasing from the Bath Outlet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-24

Great Value & Quality

"Prompt Delivery / Great CS"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-11-24

Great experience

"Our sink and faucet arrived so quick. I was so appreciative how securely and safely the sink was packaged for delivery. The sink and faucet are beautiful. Would recommend your company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-11-22

Great service

"Prompt and courteous service "

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-21

Excellent Service and Communication

"Sales team was very professional and accommodated my faucet requests.

Thankyou!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-21

High quality, in stock, and delivered on time

"I had a need for a very specific sized black metal basket for my bathroom. I was pleased with the selection, but honestly the reason for the 5 stars was that the item was exactly as advertised, was higher quality than what I had seen elsewhere, and was delivered promptly as promised. I would not hesitate to order from The Bath Outlet for my future needs. A+"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-11-21

Faucet exceeds my expectations

"High quality as usual from bath outlet. Fast delivery and quality "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-20

Quality product

"I ordered a shower head system for my bathroom remodel and couldn’t be more happier with the ease of ordering, quick shipping and packaging of the product when it arrived. Can’t wait to try it out, thank you Bath Outlet!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-11-17

Package

"I love how it was packaged I just wish they would let me know when they were coming "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-17

Excellent customer service!

"Packaging was amazing and arrive in time. One sink was molded at the factory with a defect but bath outlet promptly sent me another sink. Thank you would recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges