"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"This sink arrived in perfect condition. We were on a tight deadline and had no time for broken / cracked sinks with missing parts, which we have experienced with other suppliers. It all arrived in a timely manner, with out a single crack!
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"Great service - arrived promptly!"
"Ordered a vanity with sink and mirror/med. cabinet. Delivery time was very quick. The products look very nice though they have not been installed yet. So far so good."
"Product was great but experience was even better. Driver delivered to our home when we had car trouble and could not get to the agreed upon delivery meeting place. Excellent customer service! "
"Shipping was quick. The products were modern and well made. Would definitely recommend. "
"Fits in beautifully with my style."
" Did a job at a church, my supplier couldn’t get me some of the fixtures that were required. Found bath outlet online & gave them a shot. Have saved their info definitely will use them again. Great service, under promised & over delivered "
"I placed an order and took the time to I out all my payment info etc, only to find out later some items were on back order. What a waste of time. "
"We ordered a great sink for our master bath but ultimately decided on installing something different. The product came packaged very well and there was no damage whatsoever. Customer service made the return process was simple and straightforward. "
"R’cd a Xmas give in wrong color. Talk to agent after return time expired. Agent went through an extent to make certain of an exchange to the right color. The is know as good business. Thanks for accommodating. "
"Great products, good quality, very good customer service and fast delivery. Thank you"
"My first time shopping at Bath Outlet. They delivered high quality items for our recent bathroom remodel. Customer service was excellent and I will shop with them again."
"The delivery was as promised. The sink is warped by nearly .25” My handyman had to compensate by tipping to the front and filling with caulk. I have no time to exchange. Disappointed in quality, but happy with style and delivery."
"I ordered an item that turned out to be the wrong finish. the return process was hassle-free and fast. would not hesitate to order from them again. "
"Spent over $1800 on a sink, cabinet, and facet/plumbing set. It is missing the overflow ring to match the $525 (part of the $1800) satin finish faucet set and they have no option for that. They didn't have satin finish options in plumbing to go form the base of the sink plumbing to the wall. The base is a see through so this is vital. They didn't disclose that to you and I had 3 email correspondence with customer service. They didn't advise they were shipping, I received an email from Fed. Ex. at 6:30am the morning of and that it needed a signature. I had to take a day off of work unplanned and sit all day to receive all 3 pieces on 3 separate trucks. The package was great! The took a lot of care in packing and it showed. It was difficult to remove the sink it was packed so well. I struggle with the rating but it was the customer service. While they answered in a timely manner. They pushed the product knowing it was missing things. When they said they didn't have them when I inquired again, they ghosted me after they said they didn't have them. They offered no solution or assistance. What annoys me more is from the time I asked about the product to purchase was about 2 months and the price went up $200 and I still purchased but they offered no solution to their shortcomings. Do I like the product, yes! The description and measurements were perfect. It is a smaller unit for a smaller bathroom. This could have easily been a 5 star review. "