"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"Quick and easy, Thank you, Charlie!! "
"I really like the mirror but it came with no directions which was a little bit of a challenge installing it. It had to be wired for electricity. We figured it out but please send instructions to make it easier."
"The product I wanted was not available.
Customer service notified me when it was back in stock and it was delivered the very next day."
"I ordered two different sinks that ended up backordered. They did arrive packaged very well. No installation instructions were in either box"
"Unlike other companies, my on line orders of sink and vanity arrived carefully packed, on time and looking just like pictures."
"My client liked the soap trays. They didn’t list the backorder problem on the website. They emailed me after about the shipping delay after the purchase was completed. "
"I fell for the "Order another one now for a discount" promo but the second one hasn't arrived and doesn't appear to be en route. Now I have to fight it out with the seller and credit card. "
“Dear Valued Customer,
Thank you for being in touch! We have attempted to reach out to you directly regarding your order, so that we may further assist.
Please kindly give our customer experience team a call, so we may best assist you with any questions or concerns regarding your order.
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645
M-F 9a-5p EST”
"Over a month with no item "
“Dear Valued Customer,
Thank you for taking the time to write a review! We truly apologize for the extended backorder on your product. We are truly doing our best to keep our customers informed as quickly and accurately as possible for any items that may be out of stock.
While this item has been recently delivered, we do hope that you love your product. If we may further assist in anyway, please do not hesitate to reach out to our customer experience team directly.
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645
M-F 9a-5p EST”
"We ordered a faucet for our tub that we could not find anywhere else. The gentleman that helped us was very informed about the product and had suggestions about our choice. We highly recommend Thebathoutlet for unique products at reasonable prices. We had the product shipped overnight and our project was completed. Kudos to your associates and your company!"
"Terrific customer service! Sink delivered very quickly and in excellent condition. "
"Got what I wanted when I wanted"
"I was told I would receive an email or call telling me my delivery date. No follow up was provided "
"I purchased a toilet paper holder. The item was just as pictured and very high quality."
"Fast shipping, as promised. Love the vanity it's exactly as pictured on the web page. Bookmarked the page for future renovations. "
"Great shipping time and excellent product! "
A rep from Thebathoutlet.com, TheBathOutlet, has responded:
“Dear Valued Customer,
Thank you for taking the time to write a review! We are sorry to hear of your disappointment with the return instructions. In order to try to be more eco-friendly, we provide our installation guides on the product pages online for quick reference.
If we may further assist in anyway, please do not hesitate to be in touch.
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645
M-F 9a-5p EST
”