"While my purchase experience started out on the wrong foot, I was left very happy with the personal attention that my complaint received and the way that the customer representatives and a supervisor took the time to make sure that I was satisfied with with my purchase. In my years of online shopping I have rarely worked with a company so intent on making sure that I was satisfied after initially voicing my displeasure. I now look forward to using the products that I have ordered and perhaps ordering future products from TheEStoreOnline. "
"Confirming that these guys are classic bait-and-switch cons. I just had a repeat of the same situation described by other reviewers, that a product (Canon camera battery) shows on line as "in stock", and then I got the call "back ordered, but happy to sell you a 'higher capacity' battery." Except I know my batteries, and there is no higher capacity Canon battery than the one I ordered, so the salesperson was obviously lying. DO NOT BUY FROM THESE CON ARTISTS!"
"Purchase from someone else! This is a scam/fraud!! Same thing happened to me as other reviewers.... bought a battery charger at a great price, notified it was out of stock, upgraded to expedited shipping and a better product for 2x the price. Called to cancel in less than an hour and they stated it had already shipped and could not be canceled. If you want to roll the dice, place your order and see what you get. Also carefully read their return policy. Written perfectly to protect themselves from the customers that they scam... "We only offer an exchange policy on chargers, NO refunds". State that it is because customers use something and then send it back. Reality is, they are protecting themselves from you calling them on their scam. For me, I will not be back. Will be looking for a way to report this site as the fraud that it is!
Update - 11/17/14
Talked to customer support the day the substitute item shipped. They made an exception for me and allowed me to return the battery charger. I was notified today that they had issued a refund for the price I paid. Am still supposed to get return shipping paid. Will continue to update when I see the credit on my credit card.
Update 11/29/2014
My credit card has been credited for the purchase, however, the return shipping has not."
"**WARNING** These are classic bait and switch con artists. Shop elsewhere! I ordered a $120 Nikon flash, listed as "in stock." Lisa called and said flash was unavailable and shipped me a $49 off-brand flash I did not order. Then they were abusive on the phone and hung up when I called to return the junk they sent me !
I reported them to NY Atty General, FL Atty General and FBI Internet Crime Unit."
"Like other reviews, a classic bait and switch. I "purchased" two Canon LP E6 batteries for under $40.00 each. I normally check with Resellerratings.com when I find deals too good to be true. After placing order I receive a call saying the Canon batteries are on back order so they have another "better" battery. Now to add insult they claim this better battery is $79.00 on their website but she will knock off the price and sell them to me for $45.00 each. After a second call to Lisa to find out more on this battery she advises it is a Vivitar made battery and she will sell it to me for the same price of the Canon battery. I tried to cancel the order, but she said it was already in shipping, and I would have 14 days to return. I received the batteries today, and they are neither Canon, which I already knew, but they are not even Vivitar but Bower which you can get on Amazon for less then $8.00 a battery.
I contacted their customer service and got Lisa who was understanding of my concerns. She provided my RMA number without much hesitation and advised there would be no restocking fee. If they can deliver what they advertise then they would be worth doing business with."
"Update: Like some others, I was told my battery was not in stock and was asked to buy one at a higher price. Today another manager called me and corrected the situation to my satisfaction."
"Classic Bait and Switch ---I ordered an advertised battery charger at a very reasonable price --- received the phone call saying the item was back ordered and would take 45 days to receive , but they did have in stock a vastly superior, much more powerful faster charger for only about 200%+ of the original price. I told the salesman to cancel the order. At this point I became a special first-time customer entitled to a major discount on the vastly superior item. As it was only 50% more, and I was not interested in pursuing the conversation, I agreed to the upgrade at the special price. The true price, with additional shipping and tax (not mentioned) turned out to be (once again) about double. It is now ten days since the supposed in-stock item was ordered. Although the concern managed to immediately bill for the item, it has not been received --- going beyond their prediction of 5 - 7 business days. You won't get a bargain, and they aren't there to help you. It's always embarrassing to be taken by such an old trick .... but if the salesperson knows his/her stuff and they get you at the right time .... you can end up being stuck. I'd strongly suggest passing on their great offers and going with a more reliable company. "
"The Theestoreonline.com staff went out of their way to ensure I got the best item for my camera needs. Customer service is great, prices are very cheap, shipping is very reasonable...what else could we wish for. "
"I was looking to buy a charger for my Nikon D5200 camera. Google search directed me to their site. Obviously half the price than what Amazon offered. Their website said the product was 'in stock". Ordered it. The process was simple. Again like many others said, I got an email about the order and some issues. I called up. The rep said they do not have it but can offer another brand for a higher price. It was still cheaper than Amazon price so I said yes.
I got it within 4 days. It is working as of now and not sure when it will stop working.
If you want to take the risk then go ahead. "
"Went online on 9-19-14 to purchase a battery for my Nikon D90. The estoreonline.com advertised the battery as a Nikon EN-EL3E "in stock", new, and with full Nikon warranty - for about half the list price. So, I ordered the battery. Received a replacement that I really didn't want. Worked it out with customer service and they will send me the Nikon Battery when it gets back in stock.
I am satisfied with the communication from Customer Service and with the resolution we arrived at."
"good website . good stuff. good prices .easy use. just the items little short for looking."
"I'm a professional photographer and TheEstoreOnline is my personally most trusted source for all of my photography equipment. Their prices are always well matched with the market and their shipping costs and times are very reasonable. I will shop here again many times in the future. "
"I ordered a flash for my camera at a good price. After buying I received a call from company saying that the product was on backorder but that they had the same item in a kit for another $40 and would ship immediately. It arrived today...the kit amounted to a recharge kit of AA batteries and a lens cleaning squirt bottle. Value of maybe $5 and a bunch of crap I didn't need or want."
"Classic bait and "up-sell" company. I ordered a Nikon SB700 flash at a good price. The item said in-stock. I received a phone call the next day saying there was a problem with my order and the flash was on backorder for 2-3 weeks... BUT they have a more expensive version (same flash) that they've thrown in a couple of filters and additional warranty???? (Item still shows as available on their website) I agreed and they said the order would ship out express on Wednesday (two days later). I checked back on Thursday to see if the order shipped. No response. I checked again on Friday asking for at least a tracking number to see that my order had shipped. Friday afternoon I received an email stating I'd get a tracking number "shortly." The tracking number was created at 3:05a Monday but USPS didn't get the package until Wednesday... a full week later than promised. No communication to me that there were any issues - yet they called me immediately for the up-sell. My order is scheduled to arrive today - I'm really quite afraid to see what I'm getting, at this point. However, customer service and shipping are only 1/2 of the equation. If I get a good product at a good price I will update my rating.
2014-10-09 update. I received my flash a week late but it works great! I did not, however, receive the items promised as part of the "up-sell". I sent an email immediately and received a voicemail message apologizing for my issues & offering a small rebate when I could improve my review. I responded that as soon as I received my extra filters and warranty info, I would be most happy to do so. I received another email stating that my missing items would be shipped immediately (10/5). Since then I have received voicemails asking me to call them. I work during the day and can't take/make a call - but they could easily email any questions or concerns, and I've left email to that extent. As I've received the major item of my order, I'll update my rating to 3 stars. If I receive the missing items in a reasonable timeframe, I'll add another star, however, it's been a week since I notified them of the missing items and there's been no notice of shipment."
"Had a problem with customer service - they are sending correct battery.
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