"This is truly amazing, but as I set down to write this review, I thought I'd first read some of the past reviews to find out why the Estore received such mediocre ratings. After reading the reviews, the stories mirrored almost to the letter what happened to me when I ordered a Canon battery for my camera. One day after I ordered the battery online, I too received a called from one of their agents, who sounded both frantic and apologetic that they the battery was on backorder, but they had found be a better one that had a longer warranty of the Canon battery. He said if I was in agreement, he would go ahead and ship the better battery ASAP at a cost of only $11.00 more. Since I needed it now, I accepted the change. The battery was a BOWER for a Canon Model G2.
I arrived on time, shows it has the warranty they said, so the proof of the pudding is in the eating. This means that we will see see what happens with this Chinese battery in the next year or so.
Mike"
" LOVE them. They always come through for me and they have amazing service. And I love their sense of humor. I order from them online. I bought my Charger and my Flash from them. Cheaper than anywhere else, but most important, these guys really care about you and are super honest. Love them!" "
"Went online to purchase a battery for my Nikon D300 after not being successful at several brick and mortar stores. Theestoreonline.com advertised the battery as "in stock", new, and with full Nikon warranty - for about half the list price. So, I ordered the battery. Shortly after (within an hour or so), I received email saying there was an "issue with my order" and to call them. I did and the salesperson said that the battery was on "nationwide backorder of 4-6 weeks", but that he could give me a higher capacity battery for the same price. I told him I did not want a substitute and he asked me to hold. After another 1-2 minutes, another person picked up and tried to have me agree to a substitute (Vivitar) battery. When I refused and asked if I could get confirmation that the order was canceled, he said: "order's been canceled" and hung up abruptly. When I re-checked the website (to see if status for the battery indicated a backorder), it still said "in stock". Very unprofessional group and I would not do business with them."
"I placed my order for a Nikon SB 700 flash and received a call the next from the estore. They said that my item was on back order and would be willing to send me a more expensive brand for the same price. I said ok but when I received the item and researched it, I realized I totally got ripped off. I sent the item back and eventually got the original item I ordered but they ended up charging me more for the "English" model. When it came in the mail, the manual was missing and now 5 month later, I still have not received the manual. Beyond disappointed...."
"I wish I would have read all of these reviews before ordering on this website. Same story as most of the negative reviews that you'll read. I found a battery charger for my panasonic camera battery for a replacement. Within 1 day, they called me to say that the item was backordered and would be 6-8 weeks. When I said that was fine, they kept pressuring me to take a "better" charger at a great discount for my "inconvenience". When I kept saying I was fine waiting for the backordered item, they kept pressuring me. Finally I get switched to a "backorder specialist" who tried pressuring me again to switch to the exact same item. Now I'm wondering if I'll ever get the charger since it seems like they don't actually want to sell me anything but their rapid charger. I will try to update when I get or don't get my charger. But the whole scenario smelled like a scam.
9/24/2014: As an update, I received a phone call from The Estore Online (five minutes after posting the above review) who said that they will be shipping out my charger today and I will receive it on Friday. I will update my review and rating once I receive my charger.
9/29/2014: Well, I received a tracking number from the merchant the same day that they said it would be shipping. But everytime I try to track it, it simply says that a shipping label has been created. I DID NOT receive the charger on Friday as promised.
10/1/2014: I finally received a package in the mail. I was out of town when I got it. I received no less than 4 phone calls and voicemails (on 9/30, 10/2, 10/3, and 10/5 - yes, a Sunday!) from the merchant to update my review since I received my charger. I didn't want to update it until I was able to actually open the package.
10/5/2014: Finally back in town - I did receive a charger. It does appear to be the right one, although it is all in Chinese or Japanese on the back instead of in English.
FINAL REVIEW: I did receive what I paid for although what a pain in the @ss to deal with. I have had to deal with close to 10 phone calls to get this to completion. And it took about 10 days to get it. As a comparison, I also ordered it from another merchant. It was $2 cheaper, took only 2 days to arrive to me, and no phone calls or emails to deal with! And the language on the back was in....English!!! I've revised my review to 2 stars as I would still not recommend this merchant. It should not be this difficult to get a charger.
Note to theestoreonline.com: DO NOT CALL ME AGAIN. I'VE BLOCKED YOUR NUMBER FROM MY PHONE. I NEVER WANT TO DEAL WITH YOU AGAIN. IF YOU CARED ABOUT RUNNING A SOLID BUSINESS AS MUCH AS YOU CARE ABOUT THESE REVIEWS, YOU WOULD PROBABLY BE JUST AS GOOD AS OTHER RESELLERS, IF NOT BETTER. I EVEN GOT A NEW DEBIT CARD FROM MY BANK BECAUSE I WAS THAT MISTRUSTFUL OF YOU HAVING MY FINANCIAL INFORMATION."
"Ordered a battery for my camera. Got a call from customer service to let me know my item was on back order and it would take 6-7 weeks to receive it. But they could upgrade me to a better battery (300 additional pictures on a charge) for $9 more and they would take care of the 3 day shipping cost. Should arrive today?! I guess we'll see!"
"I wish I would have read the reviews first before I ordered from this store. I believe they are the classic "bait and switch" company. They offer online very good prices on name brand batteries and let you place your order only to contact you and state that it is on national backorder, but they have a better battery with more capacity for only $4.00 more that they can ship immediately. I needed the battery so I took the bait. I will say the battery did work,(not sure of its capacity compared to the OEM battery, Cannon NB-6LB, that I originally ordered though). Now reading these reviews prior to writing mine I see this is a common practice that the company uses. I would say that this was my first and last order from them! "
"A back ordered product made Sam telephone me and was able to choose a better value product that was in stock for immediate shipment to my next destination. Thanks Sam, keeping me on my way !"
"This company is a scam. Like some of the other commenters here, I ordered a good brand of product at a reasonable price, estoreonline offered me an 'upgrade' to a low quality product that sells for a fraction of the price elsewhere. Other reviewers who apparently weren't as scammed as I was never saw their money or the product, so perhaps I should be happy I at least got the crappy product."
"HORRIBLE!!! They sent the wrong product and would not return the product or refund my money! I would NEVER purchase anything from this company!"
"Hi fellow Shoppers, I usually shop online at Bass Pro Shop (but this time I need batteries for my cameras) I just purchased a Nikon and have a Sony Camcorder I needed Batteries and a charger. The ones I wanted wasn't available, The customer service person suggested Better and longer lasting Batteries and a Great charger. I'm very pleased with my experience with Theestoreonline Thank You Very Much for your help!!! "
"I was unhappy for the item I had just purchased for some shipping issues but the personal attention was so good that they tried to fix the best they could. Thank you :)"
"I had a problem when I ordered Canon camera batteries. After my order was processed I was told that they were not in stock. It took a number of email exchanges but Mike called today and offered a compromise that works for me. So ignore my sign in name (I don’t know how to change it). I am no longer MostUnhappy. I am satisfied. "
"Had an horrific experience with theestore. I ordered batteries which were not sent to me as promised and then - over the course of nine months - was promised that the correct ones would be sent and they never were. A range of no less than twenty e-mail exchanges ensured with downright lies that what I had ordered had been sent or were being sent.
I would NEVER do business with - or order anything from the theestore - ever again. They were absolutely horrible!
Oh - and I forget to mention that I demanded a refund which they refused to process? I had to go through my credit card company as nobody from theestore would respond to my requests!"
"Oredered Sony NP-VF50 Infolithium battery. Web page says "ships in 1 to 2 business days". In a day or two got an email asking me to call them. Called and was told battery was on backorder and wouldn't ship for several weeks. They convinced me to take a slightly higher capacity battery for about $10 more. The battery sent me does not work in my Sony Camcorder. Nowhere on the battery does it say Infolithium. The Sony manual for my camera clearly states battery must be Infolithium. There website still shows the Infolithium as shipping in 1 to 2 days. I talked to them today and they would only replace the originally shipped battery with the same non-Infolithium garbage battery. As of today they say the Sony battery is still on backorder.
It is my belief that this is a classic bait-and-switch scheme. I doubt that anyone has ever gotten a Sony NP-FV50 Infolithium battery from these people for $17.99 as they advertise. They deserve a rating of zero! I will never do business with these people again!"