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Product & services pricing
4.67/5
Chance of future purchase:
4.61/5
Shipping & packaging:
4.30/5
Customer service:
4.48/5
Return/Replacement policy:
4.48/5
Featured Review


Verified
5/5

2019-10-31

Great Service!!

"The process was very simple. I had no issues with my code. My phone unlocked on the very first trym I will definitely recommend to everyone I know!"


Rep reply posted 2019-10-31
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you so much. Was a pleasure unlocking your phone and I hope you have a great weekend. Take care!”


Verified
5/5

2019-10-30

Excellent Service

"I was skeptical about using TUC to unlock my IPhone 6S+ since it was among the cheapest I found. Nevertheless I went ahead and placed my order. The confirmation email stated that the code will be sent 1-15 days. To my surprise, within 4 hours I received a next email stating that my phone was remotely unlock. I followed the instructions on unlocking my phone and it WORKED!! I couldn't ask for a more efficient, reliable and prompt service. I would definitely recommend this service to any and everyone. Thank you guys for a job well done!!"

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Rep reply posted 2019-10-30
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Thank you so much for your kind words and being an amazing customer. Thank you again for your business and enjoy your unlocked phone!”


Verified
5/5

2019-10-09

Got my refund

"Got my money back was contacted happy with the out come hoping I can get my.phjne unlock soon "

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Verified
5/5

2019-10-21

"Always get the results I need."

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Verified
1/5

2019-10-25

If I could give no stars...

"WORST experience with any company whatsoever. I put in a request in August. It is not October and I still have not had my phone unlocked. This is by far the worst company customer service I have EVER had. "

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Rep reply posted 2019-10-29
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Hello Wendy, 
I am not sure how it was the worst experience. When placing the order you put the last name Quach as the email address, you then emailed us with the corrected email at which time we verified the order and submitted saying it would take 1-20 days to complete the order, That was on August 24th. On September 22nd the payment was refunded and stated due to an AT&T update for the iPhone 11 models and labor day the order was slightly delayed and in the end was not found due to coming back as not an AT&T device (which would also explain why it was held up in the AT&T service). End of October we received a BBB complaint requesting $120 even though you only paid $49.99 and that complaint was thrown out as we proved the payment was already refunded for the amount paid. Since you were not able to make an additional $70 from a BBB complaint you decided to write a review here. I do apologize for not being able to unlock the phone but extorting us for an additional $70 of what was paid is uncalled for. We understand you are frustrated but we kept to our 100% money back guarantee, that does not mean 200+% money back guarantee. Below you will find the refund 
-------------------------------------   
General Information   
-------------------------------------   
Merchant Account: The Unlocking Company   
Date/Time : 09/22/2019 11:00:22 AM PDT   

-------------------------------------   
Transaction Information   
-------------------------------------   
Description : iPhone 6 Plus   
Transaction Amount : $-49.99   
Transaction ID : 4919779500   
Transaction Type : Card Refund   
Response : SUCCESS   

-------------------------------------   
Customer Billing Information   
-------------------------------------   
First Name : Wendy   
Last Name : Quach   
Address : 646 Arbutus Ave   
City : Sunnyvale   
State : CA   
Zip Code : 94086   
Country : US   
Phone :   
Email : Quach   ”


Verified
1/5

2019-10-25

UNRESPONSIVE

"I ORDER FOR MY IPHONE TO UNLOCK ON 10/6/19 AND SPENT $84 AND HAD TO WAIT ABOUT 16 DAYS AND TILL THIS DATE 10/25/19 AND STILL HAVENT GOT A RESPOND. I'VE CALLED NOBODY PICKS UP AND DOESNT CALL BACK. I REQUESTED A REFUND AND NO RESPOND. SMH"

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Rep reply posted 2019-11-15
A rep from The Unlocking Company, TheUnlockingCompany.com, has responded:

“Hello Ricardo,

We called and confirmed the payment was refunded, the time frame for the unlock was 15 business days, which we refunded once we could not unlock. We do apologize for not getting back to you in a timely fashion but unfortunately during that time the mother of the owner passed and since this is a family business it was also an Aunt to many of us. The refund was requested same day as this review in fact the refund was requested 1 hour before this review was made. Again we do apologize we did contact you to explain the situation, put you on the email list as you requested and called again to make sure the funds reflected back on account. The unlock did not go over the time frame we specified on the site and the only issue was communication which was lacking during the death of my Aunt and the owners Mother”


Verified
5/5

2019-10-18

phone unlocked !

"Unlocked my samsung s7 ! Code came in within 48 hrs and the rest is easy steps.
From ATT and now i can use tmobile.
Save a lot of money
thanks TUC
"

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Verified
5/5

2019-10-14

Great, fast, and reliable service !!!!

"I wanted to write a review that didn't not seem fake or computer generated. I was highly impressed with the speed and communication from the unlocking company. My order was placed late night on a holiday weekend and I still received my code rather fast. Phone works perfect couldn't be happier.
"

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Verified
5/5

2019-10-13

Excellent support staff

"Considering I gave them the wrong IMEI they were quick to email me to verify I provided the correct IMEI. I accidentally gave them the one from my old phone I immediately provided the correct one and within 4 hours I got the unlock code. The code worked but I didn't have any signal on the device. All I had to do was bring it into the retail shop where they updated my account to show the new device and I was up and running.
Excellent communication between me and "The Unlocking Company" also the fee was very affordable compared to what local shops wanted to charge for the same service. I highly recommend The Unlocking Company for all your unlocking needs.
"

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Verified
5/5

2019-10-12

It works!

"I got my code in under 6 hours and unlocked my phone."

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Verified
5/5

2019-10-11

Fast, efficient and easy.

"I wasnt sure if this service would be good but it was fast, efficient and easy. Im in Australia and they unlocked a UK mobile and answered all my pre questions and provided me with a safe payment option. Will definitely use again if I need to. Thankyou So much"

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Verified
5/5

2019-10-10

Worked perfectly

"Great! Got the code in under two hours!"

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Verified
5/5

2019-10-10

A Experience as smooth as butter!!!!

"I Absolutely reccomend this company. Communication and customer service was top notch. My unlock code was sent in about 30 hours via email as advertised then just copy and paste then boom it was done. Simple easy and to the meat and potatoes. Also read your emails for special promotions i missed out because I was hasty but my s10plus is free of any carrier restraint thanks yall keep doin what your doin!!!!!! "

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Verified
5/5

2019-10-09

Samsung galaxy unlocked

"Everything that was as advertised with the unlocking company! Can't thank you enough for allowing me to use my new phone and not wasting money on a useless paper weight"

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Verified
5/5

2019-10-09

Cool

"It was the best experience, site is real %100 I just got my unlocked code for me Galaxy Note 10+ Nice response from customer service I love you guys "

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