"Found 2 college books that I really needed on this site for a really low price! And they shipped the books on time! Quality of the books is really good. Will be buying all textbooks from here in future & will also recommend to others. Would have had to pay more than $500 for the books I needed. Got both for $38!"
"I planned on ordering some books and small dollar amount, but with all the bad reviews mixed in with 5 star reviews with the words of Shockingly great, Amazing, fast, and Insanely Good it appears questionable about posting from 1 star the a rash of 5 stars appear. I like to order some books but do not need them that bad to be drawn in. Thank you for all that informed of the 1 star you help me Shockingly Amazing Insanely."
"my first purchase was of 12 books (out of a series) and all of the books where under 7 dollars and all got here within a week. The packaging was pretty and the books looked brand new even though I accepted the option of “acceptable” for almost all of them (so they would be cheaper). I highly recommend purchasing books off of this website than from a store (such as books-a-million) because they are 3 times cheaper and looks brand new "
"I paid a little amount for three books and I couldn’t be happier with the items I got. Shipping was extremely fast and the books were in excellent condition. Online I requested ‘Good’ books but am amazed with what I got with for such a little amount. I will definitely be buying from them again. A deal! "
"Fantastic!!! I ordered two books for school that would have come up to a total of $265 and only paid $34. Came in good condition."
"Book in excellent condition and a fraction of the price."
"Ordered a Christmas gift to receive it later than expected missing 180 pages. Got it resent out but they told me they couldn't even push shipping so I could get it before Christmas. I asked to speak to a manager and was never transferred. Worst resale and customer service experience I've ever had. have not even received an email or phone call from a manager after emailing and asking for a call back from them. Their advertising is 100% false their reviews aren't even correct on there. And the book was obviously not checked over with care. "
"I ordered several books. I did not receive them in the condition I ordered. One book was to have been in "Like New" condition and I received an ex-library book. Certainly not "Like New". One other book was to have been in "good" condition with the dust jacket. The book I received had stains on the book and no dust jacket. I would never have ordered it had I know as these were Christmas gifts. I tried to contact customer service but no response. I will never order from them again. "
"I ordered a book from them, and it was sent promptly, but the condition was less that what I was expecting. I emailed their support team and explained the problem and they responded in about a days time saying they were sending a new copy (better than what I ordered, actually) free of charge. I'm a firm believer in supporting businesses with good customer service, and I was very pleased with how they handled my situation."
"First time ordering from Thrift Books. They sent wrong book. No reply to my message."
"I purchased 2 novels that were each 2 volume works, by the same author. Only one arrived; after a few weeks I inquired, was told the other wasn't available after all, and refunded for that one (roughly 10$). I start reading volume 1 of what did arrive; I get to the end of volume 1, pick up volume 2, and realize they actually sent volume 1 of the first novel and volume 2 of the 2nd. Two half books, in other words, but the order confirmation clearly says I purchased two novels that were each 2 volumes. I contacted customer service, and after several back and forth emails they just left it as I'd been refunded (for the first, and cheaper one) and that was that. So, $15 for two half books, and they just stopped responding to emails. I'd discovered thriftbooks this summer and at first was delighted with service and my finds, but now I am done with them for good. They didn't deliver what I ordered, and didn't refund it. I'm going to try having my credit card company dispute this, but regardless of the outcome no longer trust this dealer to deliver the goods or take responsibility for goofs. Update: Yay! Got refunded through my credit card company. I really hope others will take the extra bit of time to do this and get their money back. "
"Nowhere near what I would have expected. Was rerouted through Amazon. I would never sell a book of such poor quality. The cover was very worn, almost frayed. I had never hear of Thrift books so I guess it should come as no surprise that their "quality-control" is less than desirable. I would expect better from Amazon vetting process though."
"I was so exited to buy books from thriftbooks although, most of the reviews I read were bad there were a couple of really good ones and I went with it! HORRIBLE MISTAKE. I bought “very good” books and they came in dirty, scratched up, the pages were all messed up, bent, discolored and they even left the $2 price tag from good will. I paid $3.99 for that book. Lol. I’m furious. The books are trash. Not even worth it. Please, PLEASE don’t waste your money on this site. I’ve made a couple orders after the the first one and I should’ve waited for the first package to deliver before making for purchases. I will not be using it again and really hope my review helped make your decision. If you’re gonna order from there might as well buy the cheapest ones you can find because they will all be horrible quality. "
"Got my book with expedited shipping , got within a day. Everything is perfect!!! "
"I have placed two orders with Thriftbooks.com and neither was satisfactory. Their book ratings are not accurate (or not verified). I ordered a book that was supposed to be "Like New" and it had writing all across the inside cover. I paid almost retail for the book. When I complained they said they were going to give me a full refund. I only received a partial refund. However, I appreciated the attempt to make amends.
Then my second order, their site claimed they had a specific edition of two books I had been seeking. They claimed they were in "Acceptable" condition. I was some what hesitant, but for the price I was willing to accept banged up copies. What I received was two banged up sticker damaged copies of editions I had not selected. They had a picture of several editions on their site, I specifically selected the one with the cover edition I desired and I didn't get either. The second book didn't even come with a cover (a possibility), but even the edition I received did not correspond to the one I had selected.
I know I'm being picky, but I think you should only offer what you actually have (regardless of condition). Don't post that you have specific merchandise and then send the customer whatever you think will suffice. Needless to say, I will no longer be a customer of Thriftbooks. I no longer trust their service or selection. Kind of feels like a bait and switch."