"Company web site advertises same day shipping, if the order is placed before 2 pm, and that they won't bill your credit card until the item is shipped.
I ordered a GPS unit on sale at about noon on a Friday. The item was shown as in-stock, and my card was billed immediately. The following Tuesday, the web site showed that the same model would be shipped in "2-3 days". Six days after my order was placed, I called to find out it's status, and was told that demand had exceeded their expectation, and that they were expecting a big shipment the next day (Friday), which would be sent out that day. I finally received an email the next Friday, two weeks after I had placed the order, that the package had been shipped. Other than that email, and my call to the company, I got no information from them about back orders or expected shipping dates.
The package arrived with the correct order, and was well packed.
In summary, if you can live with them charging your card immediately, and potential delays in shipment, their price was good. There was no high pressure sales, no bait and switch, and they eventually came through with the item I ordered."
"I had no problems with the order. I ordered the goods and received them like clockwork."
"TigerGPS's page advertises "SAME-DAY SHIPPING" quite prominently. Don't believe it!
The item page when I ordered claimed that the cable was in stock, and my order confirmation email made no mention of a backorder. If TigerGPS had simply been honest about that, I wouldn't be in such a huff right now. So I confronted them about the baffling 8-day delay between the time I placed my order and the time it shipped, and they now insist that the confirmation email said the item was backordered. I just read it again, and it makes no such mention, I assure you!
Now, a little honesty in the first place, listing the item as out of stock, would've been nice. In lieu of that, a little honesty the second time around, a "mea culpa, we failed to mention that it was backordered", would've been acceptable. But lying on the website, and then lying about it, is not cool.
That said, their selection and prices are hard to beat, if you have a few weeks to wait. But when it comes to customer service honesty, don't expect this Tiger to change its stripes."
"Store is guilty of false advertising. On the date I order (8/7/06)Fodor's North American Travel Guide for Nuvi 350, the site said item was in stock. I red'd email that order was being processed. Two days later I rec'd email indicating the item was on back order. I checked site and item was still on 8/10/06 and site still indicates item in stock. This store is baiting customers to submit orders for items not in stock. I cancelled order and will never order from Tiger GPS again."
"I read the other reviews and decided that whether the item was in stock seemed to be the only issue people were having. So I called Tiger to verify that the Lowrance 480M was in stock. They assured me it was, I then placed my order thursday afternoon. It was shipped friday afternoon and I received it tuesday AM. This was from New York to N.W. Indiana. The unit was new. I have installed the unit on my boat and it works fine. So my experience was good with Tiger GPS."
"Despite saying they had the softward I purchased in stock, I received word that it was backordered. They continued to advertise it as being in stock despite three phone calls to them saying they should change their site. Before buying, I saw a couple good ratings, but also quite a few bad ratings. I should have paid closer attention to the bad ratings. Customer service has been of little help and I still don't have my item, despite my credit card being charged. Be wary of this reseller."
"Order Jan 4, 2005. When I saw my credit card was charged on Jan 5th, but no shipment made, I contacted them for an update. They indicated they were out-of-stock & it would be 2-3 days. I asked why they charged my credit card, they never responded. Still waiting."
"I was searching for low prices on a couple accessory items for my new Magellan GPS, but didn't want to pay an arm-and-a-leg, and stumbled upon Tiger GPS. I checked them out here at ResellerRatings.com and since the other customers rated Tiger GPS pretty highly, I thought I'd give them a try. Am glad I did. I got a great price and great service. Will definitely do business with them again."
"Great service. Ordered on Monday and arrived the next day. Exactly as described. Wish all service was this good."
"This place was awesome, I DO NOT WORK FOR THEM. I had worked with some other places and found a price at a less reputable service, they matched, i love my magellan 700. Since they are in NY it arrived the next day, they shipped same day. I cant say enough about how happy i am"
"ordered my GPS on friday morning with the cheapest shipping.... received order middle of the week the next week, i onl wish i had got the faster shipping. "
"06/23/05: Ordered "in stock" merchandise on June 23rd at 2:15pm ET.
06/27/05: Tiger GPS' tracking option shows my order as "not available". Called customer svc and discovered that products were not in stock and will be in today.
Not happy with this subterfuge about product availability. I can wait for the products but let's be honest about it.
UPDATE: Tiger GPS tracking shows products shipped 06/27/05 6:58pm. FOUR DAYS AFTER I PLACED MY ORDER. "
"Courteous phone assistance; prompt same day shipping; good packaging; good price. Overall excellend service, highly recommmended. "
"Ordered a Garmin GPSMAP 178. Requested 2 day shipping. Ordered on Monday from New York, received the next day in SW Florida. Unreal!"
"I'm very happy with my purchase. I found a lower price at a less reputable merchant, which Tiger GPS matched. When they had a question about what type of shipping I wanted (since my order was unclear), they telephoned me to make sure they met my preference. They shipped the product the day I ordered it, sending me a tracking number. It arrived and worked without problems.
I would definitely recommend them."