ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.13/5
Chance of future purchase:
2.50/5
Shipping & packaging:
5.00/5
Customer service:
2.50/5
Return/Replacement policy:
2.50/5

Verified
4/5

2018-04-02

Price was right, watch is excellent.

"I was a little worried about Timepiece.com because they weren't one of the "usual suspects" for me when it comes to buying watches from non-ADs online, BUT they had good reviews and they had exactly the Swiss automatic model that I wanted at three figures less than my usual sources.

I took a chance figuring that Visa would always protect me if it turned out to be a scam.

Received the watch today. Full OEM high-end packaging, brand new, actual piece is perfect in every way, adjusted the bracelet (has to be done on every new watch with a stainless bracelet) and am wearing it now. Couldn't be happier!

The only reason I didn't go five-stars is because they were a bit slow to ship (which made me nervous at the time). It took two business days (four days total)—and when I reached out to their customer service, they just said they were working on it and it would be in the mail with tracking in the system within 12 hours (actually took about 24 hours after that). Ten years ago this wouldn't have even been a thing, but in these days of Amazon.com I suppose we're all used to confirmation and tracking in short order, not a few days later.

But at the end of the day, fulfillment is fulfillment and they got my purchase here and I'm completely satisfied, especially at the price I paid. Will buy again, and will remember to be a little more patient—but at the same time, I'll give them a gentle nudge to print their labels a bit more quickly so that at least there's a tracking number in the system very quickly for a shopper to compulsively check on. ;-)
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-04-02

The best price and great service

"After deciding on the watch I was looking for, I shopped at various brick & mortar retailers and on-line (including Amazon). No one beat Timepiece.com's price and the item arrived quickly as promised. I will shop here again and can recommend to others"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-03-28

Excellent service

"Great prices. Fast shipping. Will absolutely use again. Highly recommendes."


Verified
5/5

2018-03-19

Great company

"I searched everywhere for a specific watch for my fiance to give him as a gift on our wedding day. I found it here for a fraction of the cost, compared to every other watch store. It arrived quickly and safely. I am grateful and I know my fiance will be surprised. "


Verified
5/5

2018-03-16

Amazing

"have been looking for the longest time for a specific watch and found it on there website, there web site was so easy to use and quick whole process took about 5 mins from beginning to checkout they updated me when my watch was shipped out and delivered i couldn't be more happier ill def be buying from them again and will tell everyone about the website "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2018-03-16

Is the quality of product good?

"I bought a Citizen watch on Timepiece.com 3 weeks ago. Just e week using this watch, however it has some straches on metal trap and glass face. In addtion, I stop running and work wrong the date although it uses light battery, rarely get low battery. It is an Eco-Drive, almost $200 but it is not worth that money. I suppose that a luxury watch, so it hard to get stratch or wrong work. I am so upset and disappointed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-12

Best price

"They had the best price , and I did a lot of searching."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-12

Very impressed with this company

"I was very impressed with this company. My order arrived quickly. My watch is beautiful. I paid a great price. Could not ask for more. I will continue to purchase my watches from this company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-08

I love this watch!

"Amazing, gorgeous, sparkly, the face is magical in colors. Best watch i have bought. Well worth the price. Everyone loves it!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2018-02-28

Didn't even get the watch

"I ordered a watch from this website but they lost my package and now I have to wait for like 20 days just to get my money back. Horrible experience with customer service"


Verified
3/5

2018-03-08

Good watch but not working when got it

" I bought a Mavado and I was very happy with but when I got it didn’t work. When I asked for returned, I was told that if I had, basically, put it on, or done anything at all to it, I could not return it. I’ve worn it for one hour and then taking it to get links taken out so it would fit me. After I did so, I realize that it was not keeping time. When I asked about this, I was told that they would not take it back because I had worn it and I have taken links out of it and if it was not in the original condition they would not take it back. Eventually, I did change the battery in the watch seems to be working now. Really didn’t expect aWatch of this price and quality did not work when I took it out of the box. It’s a beautiful watch and I’d like it but a little disappointed with what I got from the site."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-06

CITIZEN AXIOM Order Review

"Ordered a Citizen Axiom watch. It was quick, professional and easily out-priced ($100 cheaper) all the competition. I would 100% recommend this site to anybody that is looking to buy a watch. I will be purchasing my next watch from them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-03-05

Its very good

"I bought my watch on timepiece(order TP63885). This is a pleasant shopping. I am very satisfied with my watch. Thank you very much.
"


Verified
5/5

2018-03-05

Great price!, Great Service!

"I was looking for a specific watch that I had seen on other web sites. I also found it on Timepeice.com and found their price to be the best. In addition my order came very quickly and everything was just as I ordered. I love the watch and it works well!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-03-05

Great Watch, Great Price

"I purchased a Gucci watch, which arrived in a matter of days. The watch looks great and I got it for a lot less than any other site that was selling it. I will definitely be a repeat customer!"