"The process of buying new tires from Tire Rack could not be any easier or better. Finding the right tire is easy with Tire Racks online resources, and it is great to have access to not only professional reviews, but reviews by other customers. Since I prefer to support local stores, I checked with them first but their prices were $100 higher per tire and they did not offer a road hazard warranty (at any price, let alone the free warranty provided by Tire Rack). Tire Rack shipped the tires to the very same local vendor who then got the business of installing the tires, balancing the wheels and aligning the car. At the end of the day, I saved money, received a road hazard warranty and supported by local business. A win/win as far as I am concerned. "
"Great service and competitive price "
"The tire shopping experience was smooth and found a great price. The shipping experience was horrible, FedEx has very low standards. My tires set in their shipping location for 4 days without movement. This is unacceptable in today's world. They were merely 75 miles from me for 4 days, then at my local hub for an additional time frame. Unacceptable FedEx!! Tire Rack experience was phenomenal, as always. They stand behind the products they sell and will warranty tires if needed."
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you.”
"Ordering was easy but we are almost a week from receiving the shipment through FedEx. The tires have been in their facility or on the truck for days with daily updates that they are enroute but so far no receipt as of 6:30 tonight."
“We appreciate you bringing this to our attention, and a member of our team will be reaching out.
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"I had 4 winter tires delivered for my Benz AMG the next day. I was amazed at how quick they everything flowed. Thank you Tire Rack. I will be back again"
“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”
"Time to dial into Tirerack for OEM tires replacement as those low mileage (under 40K) factory ones are over 6 years old and showing its age, gradual air leakage from exposure. These 4 H-rated GT tires priced right with the ratings and real life reviews, good trade-off for Hyundai Sonata sedan not expecting to do ice & snow duty during a major winter blizzard or storm. Trusted garage shop mounted & balanced them easily and driven about 250 miles thus far, handling is good to great on dry ground, maybe a notch noiser than OEM but will settle for better wet pavement & cornering hold, and longer service life. "
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”
"No installers near me but still worked out. Fair price and fast delivery "
“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”
"Had tires shipped to my dealer for install. Tires shipped late so that they were not there for my appointment. No notification or communication was sent to alert me to the late shipment so that I could alter or cancel my appointment so I had to leave my vehicle at the dealer for an extra day and a half. When I happen to notice I didn't get a shipping notice, I contacted support to ask what was going on and they essentially told me they were late and would not arrive until a day later and said "sorry". No offer of any reparations was made, which is what I would expect under these circumstances.
As an addendum, TireRack did reach out to follow up and offered to help resolve the situation, which was appreciated."
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused and a member of our team will be reaching out.”
"Not sure if it was a bad tire or issue from installer, but now I'm having to deal with getting reimbursed with the road hazard warranty. Second time ordering and zero issues first time."
“We appreciate you bringing this to our attention, and a member of our team will be reaching out to you.”
"Very convenient to have tires shipped directly to installer. "
“Thank you for taking the time to leave us this wonderful review!”
"Almost bought the wrong size tires, but the sales tech pointed it out."
“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”
"I got my set of winter tires and wheels for a Mazda Miata within 3 days, the downsizing option made me confident it would fit as many other places didn't want to go with smaller than OEM"
“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”
"Great people! Awesome service!"
“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”
"Great tires for great price, and fast shipping. I love the extensive reviews which helped me to make an informed decision on which tires to go with "
“Thank you for taking the time to leave us this wonderful review!”
"Nice springs and came well packaged"
“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”
"No issues, thank you. Quick shipping"
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
A rep from Tire Rack, TireRackElise, has responded:
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”