"The process of buying new tires from Tire Rack could not be any easier or better. Finding the right tire is easy with Tire Racks online resources, and it is great to have access to not only professional reviews, but reviews by other customers. Since I prefer to support local stores, I checked with them first but their prices were $100 higher per tire and they did not offer a road hazard warranty (at any price, let alone the free warranty provided by Tire Rack). Tire Rack shipped the tires to the very same local vendor who then got the business of installing the tires, balancing the wheels and aligning the car. At the end of the day, I saved money, received a road hazard warranty and supported by local business. A win/win as far as I am concerned. "
"Perfect — on time and as prescribed! Highly recommended "
"Recomendado a toda la comunidad Latina en la compra de sus Neumáticos "
“Thank you so much for your kind words. We really appreciate you taking the time out of your day to share your experience with us. We look forward to working with you again in the future!”
"I only receives 2 tires, and I haven’t been notified about the other 2 tires when they will be delivered. "
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you soon to see what we can do to make this right.”
"I ordered the tires and they came in less than a week. Very fast, way faster than expected "
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”
"This is not the first time I have purchased tires from you. However you managed to ship to an old address from over 20 years ago. I paid for the purchase using my PayPal account and it only has my current address, which I have been at for over 6 years. Also I have had product shipped to my current address in 2018. I was told that once you received the product back I would get a credit and I did however I was over charged initially and that overage still appears on my card.
Also you were supposed to create another order with the correct shipping address once you picked up the product. You receive that 2 days ago and I have not received any notification that I will be receiving my product.
There is lot more I could say but I will leave it at this as I spent a number of hours getting your mess resolved although it is not totally resolved at this time.
"
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you.”
"Tire Rack (TR) service is always excellent! The shipping speed and the follow-up before orders are shipped for verifying orders is such an important process by TR. I have been ordering from TR for years and I have never had a complaint...always positive reviews! Thanks again TR and your employees are one of a kind!"
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Was easy to pick out and order tires. Quality tires at a reasonable price. The option of picking up your tires and getting a discount was a good deal."
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Fed Ex was great, one day early."
“Thank you for the 5-Star review!!!”
"I live in Guatemala, and I have been a T. Rack customer for several years, since 2 years ago I have been having trouble accessing the T. Rack web sight when I try to access I get a notice from their serverthat says “ We're sorry. This page is currently unavailable.
If the problem persists, please contact Tire Rack at ***-***-****
To help in determining the issue, please provide the following Reference Number: 18.d41ddf17.***-***-****.c6ffea
Last year I was able to connect using a VPN service but since last week it doesn’t works any
We're sorry. This page is currently unavailable.
If the problem persists, please contact Tire Rack at ***-***-****
To help in determining the issue, please provide the following Reference Number: 18.d41ddf17.***-***-****.c6ffea7 I have called customer support, called the number included in message and they keep telling me it is a problem with my Internet provider, which is not the case, I have already tried 3 different ones and a friend with enough IT experience told me they have blocked any connections from either my. country or from any country outside continental US, nobody seems to know anything about it, nor helped me. "
“We appreciate you bringing this to our attention, and a member of our team will be reaching out to you.”
"Tire delivery was delayed "
“We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you soon to see what we can do to make this right.”
"Great price, fast shipping right to my door"
“Thank you for the 5-Star Review!!”
"I was very pleased with the pricing and service from Tire Rack. The process was very simple, the installer from Tire Rack very professional. I was able to get a very good price including a 16% discount from my credit card program for the tires purchased. Communication on tire delivery and installation was excellent and timely. It went off without a hitch. I would recommend and use Tire Rack again.
"
“We are so grateful for your kind words! Thank you for sharing your thoughts with us and the community.”
"The tires delivered quickly. Discount tire installed them in record time and I have zero complaints. This is really the best way to buy tires in my opinion."
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”
"Great experience, fast and friendly service, in and out in 45 minutes"
“Thanks for the awesome review! We work hard to meet expectations like yours and are happy to hear we hit the mark. Come back and see us soon.”
"Thanks, it was a very quick and easy process!"
“Thank you for taking the time to leave us this wonderful review!”
A rep from Tire Rack, TireRackElise, has responded:
“Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. We look forward to seeing you again!”